Customer Service Accounts Receivable

Highly motivated, organized, and results-driven Accounts Receivable Professional with over 26 years of experience in the Medical Billing and Corporate Accounting Industries. Able to work independently or in a team environment, and successfully administers dependable and strategic customer-centric service and support initiatives that provide accurate Accounts Receivable and Collection results achieving targeted company goals.

WORK EXPERIENCE

Revenue Cycle Billing April 2007 – Present

Accounts Receivable Representative

Demonstrates thorough understanding of the Accounts Receivable function compliant with Federal and State regulations and company policy and procedures.

Works Insurance Accounts Receivable reports per Accounts Receivable work plan beginning with >120 aging top dollar working in descending order.

Submits written appeals to insurance carriers when applicable and ensures timely follow-up regarding status. Maintains tickler file and ensures timely follow-up of outstanding claims/balances.

Prepares and maintains the Daily Client Communication Log per client ensuring timely resolution.

Maintains expert day to day knowledge of the practice management system (Misys).

Maintains strong working knowledge of Radiation Oncology coding or the specific specialty in which the Accounts Receivable is assigned.

Updates job knowledge by participating in educational opportunities (Misys & Radiation Oncology Coding).

Ensures strong communication with Central Business Office management team.

Ensures compliance with RC Billing Reimbursement Policies and Procedures to maximize efficiency. Ensures compliance with appropriate industry regulations and State and Federal regulations.

Maintains working knowledge of applicable laws and regulations as they relate to assigned responsibilities.

Maintains confidentially of all information related to patients, medical staff, finances and cost effective health care delivery issues.

Demonstrates proven track record of meeting and exceeding Days Sales Outstanding and Account Receivable aging standards, Central Business Office goals and benchmarks.

Demonstrates the ability to work well with peers while ensuring a strong cohesive team.

Speedy Stop October 2003 – March 2010

Assistant Manager/Customer Service Representative

Responsible for assisting the Store Manager in the overall operation, cleanliness, maintenance, inventory and cash control, completion of daily paperwork, managing employees and assuming the responsibility of the Store Manager during his/her absence.

Calculated payroll for store employees and prepared weekly schedules.

Counted and prepared deposits.

Responsible for inventory control.

Displayed excellence in Customer Service and trained new employees on same.

Southwest Regional Cancer Center October 2001 - April 2007

Patient Follow Up Specialist II

Accounts Receivable specialist for Medical Oncology cancer center.

Responsible for timely filing of appeals, refunds, and work down of patient account balances.

Performed verification of Benefits, Financial Counseling,

Was awarded “Top Representative” numerous times over course of employment.

Sitel Corporation October 2000 – June 2001

Customer Relationship Manager

Interacted on a daily basis with nationwide General Motor’s customers.

Contacted dealerships on customer’s behalf with assistance decisions.

Interacted with General Motor’s field representatives.

Received high volume of incoming calls regarding customer service issues.

Created and maintained customers files until final resolution,

Handled information on recalls and special policies.

Authorized financial decisions for customers and General Motors.

Acted as an assistant to team manager, helping other employees with escalations or other matters that could not be resolved immediately.

Mental Health Network August 1999 – October 2000

Claims Processor/Customer Service

Processed all medical claims for MHMR clients.

Created and maintained patient files including ICD9 and CPT coding.

Received incoming calls from providers in regards to claim payments.

Handled all aspects of filing, faxing, and copying.

Pizza Hut February 1996 – February 1999

Shift Manager

Handled all cash transactions, and prepared daily bank deposits.

Accounted for all inventory.

Took and received customers’ orders to ensure customer satisfaction.

Dispatched delivery drivers.

Concept Six October 1990 – May 1995

Supervisor of Group Home for MHMR clients

Created and maintained schedule for employees.

Responsible for all shopping, ordering of supplies, and living necessities.

Transported MHMR clients to all patient appointments.

Handled all scheduling of patients appointments.

Supervised employees to ensure excellent client care.

CORE STRENGTHS

Accounts Receivable

Accounts Payable

Account Management

Conflict Resolution

Account Analysis

Collections/Credits

Correspondence

Customer Service

Problem Solver

10 key by touch

MS Office (Outlook, Word, Excel)

Mysis Practice Management Software

Team Player

Employee Management/ Scheduling

Highly dependable

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