SL SHERLYNNE LAKE

adzcbx@r.postjobfree.com 614-***-**** Loganville, Ohio 30052

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS Customer Service

Data Entry

Verbal & Written

Communication

Typing Proficiency (55 WPM)

Complex Problem Solving

Microsoft Office Suite

Account Management

Regulatory Compliance

Collaborative Environments

First-Tier Technical Support

Administrative and Office

Support

Online Chat & Email Support

WORK HISTORY Insurance Customer Service Sales State Farm 01/2020 - CURRENT Answered incoming phone calls to articulate product value to prospective customers and support current policyholders. Documented customer interactions and transactions for accurate, up-to-date records.

Assisted customers with completing insurance documents to avoid missed information.

Processed insurance policy cancellations and renewals quickly to meet call time targets.

Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

Customer Service Representative TRC 06/2019 - 01/2020 Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information.

Customer Service Representative Ackerman 09/2016 - 05/2019 Security Systems

Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.

Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.

Tested equipment with customers or field associates to verify proper operation of alarm systems.

Owner/Nail Technician Diva Hair & Nail Studio 06/1996 - 09/2016 Managed day-to-day business operations.

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Used acrylics, gels and glitters to create custom nail art designs for clients.

Prepared nail beds and cuticles, shaped nails and applied polish. Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails. Back Office Specialist Eddie Bauer 06/2015 - 04/2016 Completed clerical tasks such as filing, copying, and distributing mail. Managed daily data entry and kept clerical information accurate and up-to-date.

Interacted with customers by phone, email, or in-person to provide information.

Utilized office management software to record and track customer information.

Customer Service Specialist H & R BLOCK 12/1996 - 04/2010 Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Complied with company policies and procedures by encouraging positive and effective work environment among employees. Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Utilized customer service software to manage interactions and track customer satisfaction.

EDUCATION Briggs High School, Columbus, Ohio

High School Diploma

South University, Savannah, GA 2021

Bachelor of Science: Business Management

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