Sherrice L Barbine

*** ******* ***

Columbus Ohio 43222 H:

614-***-**** adzam1@r.postjobfree.com

Summary

Actively seeking an entry level management position as Sales Manager with an organization in need of a professional with supervisory/leadership experience and notable expertise in

Leadership and Supervision

Communication and Coordination

Staff Training and Development

Quality Control/Assurance

Problem Solving and Analysis

Account and Cash Handling

Documentation and Reporting

Performance Improvements

Maximum Customer Service Outstanding skills in dealing with diversified clientele and accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Pursuing an Associate's Degree in Foundations of Business (will be completed this coming June) while working full-time. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Earned reputation as a hard charging leader with distinctive ability to train and lead efficient, goal-focused teams.

Skills

Auditing

Balance

Handle cash

Cashier

Credit

Inspector

Materials

Money

Office

Packaging

Policies

Promotion

Quality

Quality Control

Sales

Shipping

Specification

Supervisor

Upgrades

Upgrading

Production experience

Sampling protocols

Inspection procedures

Inventory supplies

Problem resolution

Training and development

Resolving errors

Resolving discrepancies

Data entry

Staff training and development

Confidential document control

CRM and office management software

Strong interpersonal skills

Understands grammar

Flexible

Experience

Inbound Sales Representative Jan 2017 to Current

Charter Communications Inc. Mo Stamford, CT

Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction

Applied good listening skills to determine customer preferences and financial limits

Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties

Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules

Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements

Remedied customer challenges by providing relevant cable, internet,landline or mobile products and services

Actively updated account plans based on changing markets, customer conditions and competitor activity

Assistant Manager Sep 2015 to Jan 2017

True North Shell Columbus, OH

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel

Cultivated customer loyalty by training team members in industry-leading service standards

Organized schedules, workflows and shift coverage to meet expected business demands

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency

Enforced company policies and procedures to strengthen operational standards across departments

Delegated daily tasks to team members to optimize team productivity

Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies

Collaborated with store manager to develop successful strategies for achieving sales and profit goals

Managed personnel scheduling, facilitating adequate coverage to meet demand

Planned and prepared workflow schedules, delegating tasks for 5-member team

Wireless Sales Expert Sep 2013 to Dec 2015

Wireless Advocates LLC Columbus, Ohio

Maintained excellent working knowledge of various manufacturer offerings, including devices and components from Apple, Samsung, HTC LG. For companies such as Verizon, Sprint and AT&T

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Received award April 2014 for Regional And District Most Sales in Accessories

Account Associate Jun 2011 to Oct 2013

Sam's Club

Started as a Cashier and promoted to Member Services then finally promoted to Account Associate

Awarded as the "Employee of the Month" of November in 2011

Balance the cash office, make sure the office is not short of money, and make periodic pulls of cash from cashiers as they work

Handle cash transfers then enter into the proper accounts and process the money for bank deposits

Track and report hourly sales using a transaction information system

Made sure all credit applications are filled out and signed properly by the member and by the member services associate and are stored according to regulations and privacy policies

Track money if there are shortages or overages using tools like electronic journals

Educate members about the plus membership the best membership the club offers and its benefit of upgrading to the plus membership

Set a club record for getting the most upgrades in a day. Awarded Employee of the Month

Production Supervisor Sep 1997 to Jan 2004

Advanced Staffing for High Tech Packaging

Started out as a Line/Production Associate and promoted to Quality Control Inspector-Supervisor then promoted to Production Line Supervisor.

Supervised and instructed 2 to 15 staff through the first piece process using the customer specification sheet.

Assigned specific task to the workers on the lines to maximize productivity.

Took corrective actions by writing up production supervisors and individual workers for poor performance.

Created and implemented initiative that reduced a production process and reduced amount of scrap below goal levels for product lines.

Quality Control Inspector Sep 1997 to Apr 2004

Advanced Staffing Toledo, OH

Made sure the production supervisors had performed the first piece process and ensured all customer specifications for their product were being packaged accordingly

Thoroughly inspected and ensured all labeling information, packaging materials, the parts or products being packaged were all correct

Discovered a need for "finished goods auditing", a process for when the product done and moved to the shipping area, then the company adopted it

Wrote the finished goods auditing process and helped implement the process

Reported and documented any quality findings and responsible for selecting candidates from the production workers recommending them for promotion to the quality department and once promoted I would train them

Used specialized tools to take precise measurements of various aspects of samples

Wrote detailed reports outlining performance, quality and defect rates

Assessed materials, parts and products for conformance with quality control requirements and production specifications

Maintained up-to-date department organizational chart

Education and Training

Associate of Science, Foundations of Business 2013 University of Phoenix

Activities and Honors

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude

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