Customer Service Patient Care

Location:

Dahlonega, GA

Posted:

August 29, 2023

Contact this candidate

Resume:

Melanie Mann

**** **** ******** **

Cleveland, GA 30528

217-***-****

Objective: To obtain a position that will enable me to use my strong organizational skills, customer service background, and ability to work well with people to excel in my career. Education Todd County Central High : Elkton, KY

High School Diploma May 2002

Hopkinsville Community College: Hopkinsville, KY August 2002-2005 2 years of Basic Classes, 1 year of Nursing School Experience

Mountain Valley Community Bank : Clermont, GA August 2021-Present Personal Banker/ Teller

• Open and close Personal and Business Accounts

• Online Banking

• Debit Card Support

• Account Transfers

• Opening CD’s, Safe Deposit Boxes and IRA’s

• Cash Drawer Management

• Opening and Closing Bank Tasks

Tantrum Brewing Company : Cleveland. GA June 2019- Present Taproom Manager/ Bartender

• Ordering Supplies and taking inventory

• Bartending

• Counting and managing cash drawers

• Opening and closing building

Heritage House Senior Living : Dahlonega, GA Nov. 2019- April 2021 Med Tech/ Caregiver

• Administration of medication to patients

• Ordering refill medications

• Helping with Bathing and Dressing

• Preparing Meals

• Assistance with toileting and exercise

Dawsonville Tavern : Dawsonville, GA May 2018- Nov 2018 Bartender/Waitress/Shift Leader

• Proficient in customer service skills

• Knowledge of Alcohol and customer tolerance

• Cashier and POS Food systems

• Take food and drink orders and serve them

• Open and close restaurant and bar

• Knowledge of end of shift drawer cash-outs and deposits

• Lock doors and set building alarms

OSF Heart of Mary Medical Center : Urbana, IL. Jan 2018- March 2018 Phlebotomist

• Patient Care

• HIPPA Privacy

• Trained in Emergency Room procedures

• Proficient in blood draw specimens

• Knowledge of lab orders needed per patient per situation Presence Covenant Medical Center- Alverno Labs : Urbana, IL Sept 2017-Jan 2018 Phlebotomist

• Patient Care

• HIPPA Privacy

• Trained in Emergency Room and In-Patient procedures

• Proficient in blood draw speciments

• Able to draw blood from infants to elderly.

O’Charley’s : Champaign, IL Jun 2012-March 2018

Waitress/Bartender

• Worked in kitchen to organize and serve food

• Ran checkout and balanced payments from each shift

• Bartend

Carle Foundation Hospital : Urbana, IL Jan 2015-Sep 2016 Phlebotomy Trainer

• Hiring and training of employees

• Trained new hires on computer programs used on the job

• Taught all hospital rules and regulations

• Trained employees on drawing blood from newborns to adults

• On call, responded quickly and appropriately to doctors pages/requests Mississippi Valley Regional Blood Center : Urbana, IL Oct 2010-Jan 2015 Phlebotomist/Apheresis

• Drew blood and separated platelets and plasma

• Scheduled patient appointments

Skills

• Knowledge of medical terminology

• Knowledge of good clinical practice, FDA And HIPAA policies

• Efficient in Microsoft Word and Excel

• Trained in Blood Bourne Pathogens

• Excellent Interpersonal Communication

• Time Management

• Ability to Multi-task

• Multi-line phone answering systems

• Financial savings, checking and CDs