Shaebaun X. Benjamin

*** **** ****** *** *** FL Bronx, NY 10464 917-***-**** adz9ql@r.postjobfree.com OBJECTIVE

Self-starting, goal-oriented individual with a strong academic background whose confidence, perseverance, and vision to succeed is seeking a position within your organization. Highly motivated and prioritizes workload under pressure as well as increase pace to meet demands. A team player with excellent interpersonal skills and ability to build rapport. SKILLS

Excellent customer service skills – Strong hospitality industry knowledge.

Team Leader/Trainer–Experienced leading teams, delegating work, enforcing policies; ensuring assigned task completion.

Accounting/Inventory – Accountable for cash and credit transactions; receiving and verifying inventory.

Computer Proficiencies – Various POS software programs, Microsoft Office Suite, Adobe Premier/Photoshop

Food Protection Certified

FDNY Indoor Place of Assembly Safety Personnel Certification EDUCATION

University of Pittsburgh – Greensburg, PA GPA: 2.7/4.0 Bachelor of Arts/ Major – English Writing/Minor

Communication

90/124 credits accumulated

Cardinal Hayes - Bronx, NY

Diploma issued by the State of NY – GPA: 3.4 Graduated 06/08

New York State Regents Diploma Honor Roll (2006-2008) EXPERIENCE

SERVICE MANAGER NEW YORK, NY

Cinepolis (USA) 11/21 to 1/23

• Provided clear/concise messages, explained policies and procedures to direct staff.

• Determined movie selections via theater software applications and controlled the collection of media assets.

• Ensured that all health and safety codes were followed.

• Coordinated with I.T. staff to resolve database issues.

• Ensured that security standards were maintained.

• Managed relationships and worked closely with Tribeca, DOC NYC, ADFF, Urban World and others to host their film festivals.

• Managed private events and screenings for major film studios, as well as companies such as Amazon and Netflix.

• Managed day-to-day operations.

FOOD & BEVERAGE STAND LEAD/ASSISTANT SUPERVISOR NEW YORK, NY Radio City Music Hall/Madison Square Garden

Company

3/19 to 6/20

• Supervised Concessions stand staff.

• Managed relationships with customers to ensure superior customer satisfaction.

• Provide quick, efficient, accurate and friendly service to all guests.

• Verify the I.D. of all customers ordering alcohol.

• Provided clear/concise messages and ensured compliance to meet company service standards, inventory, and cash control procedures.

SHIFT SUPERVISOR WESTCHESTER, NY

Starbucks Coffee 11/13 to 6/20

• Supervised security of cash and maintained register in compliance with the company’s cash management regulations.

• Performed opening and closing of sales in compliance with policies underlined by the company.

• Identified strategic approach by gathering customer feedback to resolve customer issues and concerns.

• Oversaw wrapping, dating, storing, and labeling of products.

• Supported in verifying transactions and operating equipment.

• Supervised barista partners on preparation of orders and stocking units with accuracy.

• Trained new associates and collaborated with management on new training programs and operating procedures.

• Profound knowledge of quantity food purchasing, receiving, and storage.

• Expert knowledge of quality assurance relating to a food service operation.

Contact this candidate