Tracy “Leigh” Boyett

Daleville, AL ***** · 504-***-****

adz9nb@r.postjobfree.com

**-**** ******** ******* *** possessing comprehensive experience providing remote technical and customer support within distributed team environments. 8 years proficiency with AWS and Salesforce. Knowledgeable with Cisco VPN, Avaya, and various office apps. RECENT WORK EXPERIENCE

February 2022 – Present

Insurance Risk Interviewer, Exam One (Quest Diagnostics)

• Delivered exceptional customer service regarding insurance applicants’ underwriting interviews

• Data entry to maintain customer records

• Assisted team members with questions and resources

• Extensive use of Microsoft products, especially Excel, to complete tasks August 2020 – February 2022

Remote Service Technician, Comcast – Support.com

• Comcast Business hired Support.com to provide Tier I technical support, billing, and some sales service.

• Transferred from residential services to business as a member of the first team to work on the new contract.

• Treated each call calmly while listening to the needs of the customer and recording information given to determine the appropriate course of support. Many customers were not technologically savvy. Educated on every process in layman's terms. Discussed options and scheduled field technicians as necessary.

• Team was number one of three vendors in quality assurance, satisfaction surveys, and resolved calls. Personal success rate was 97% in customer satisfaction surveys, quality scores above 92%, fourth technician with the most resolved calls. September 2017 – October 2020

Cashier/Service Employee, McDonalds

• Delivered exceptional customer service regarding food orders

• Completed cashier tasks and handling money

EDUCATION

August 2003 – September 2008

Bachelor's of Arts, Florida State University

• Major in Classical Civilizations, Minor in World Religions and Computer Science