SCOTT ACKER

adz9le@r.postjobfree.com C 262-***-****

***** *** ******* *** *** Berlin, WI 53151

CAREER SUMMARY

Award-winning restaurant business executive and operations director whose comprehensive, multi-unit operation expertise helps organizations achieve greater efficiency and profitability.

AREAS OF EXPERTISE

Operations Management Menu Design/Pricing

Management Recruitment/Training Facility Design/Layout/ Maintenance

Culture and recruitment Equipment/Supply Sourcing/Negotiating

Revenue Growth/Profitability Inventory Management systems

Customer Relations Point of Sale Systems

Profile

Experienced Hospitality Professional with a demonstrated history of working in the restaurants industry. Skilled inbuilding strong teams, training managers, and employee retention. Proven success in operations leadership, coaching, and facilities management. Strong local store and event driven professional with an Associate's degree focused on Hospitality Administration/Management.

EXPERIENCE

Hales Corners Lutheran Church and School

Director of Facilities and Security- January 23- present

100,000 Sqft Campus Church community Center Middle school Grade school and Day care .

600 Students

3000 active members

5-acre campus and 2 Acres campus.

Manage all contracts and vendor relations in all facets of building From preventive maintenance to project management.

Supervise 8 employees Maintenance and cleaning.

Security and safety director Coordinate all areas of Facilities and training of possible threats to school and church

US FOODS Territory Manger- May 2021 – Jan 2023

Quickly developed a 4.8-million-dollar route in 5 counties in Wisconsin managing 73 restaurant accounts. Highest margin in my district with the highest collection rate.

Belair Cantina General Manager - Brookfield October 2020 – April 2021

As the General manager of small independent group, I am responsible for a staff of 120 employees. Our menu is 100 % from scratch, made to order daily. My daily duties include ordering food and supplies and liquor. Daily we are heavily invested in food quality, prep, and quick service of our menu. Ticket time are less than 7 minutes and requires and all hands-on deck approach to operations. Inventory and payroll weekly.

Culver’s – Jasper, Georgia November 2019 – March 2020

Restaurant Consultant /Operating Partner in Training

One-year training program to become Operating Partner in Culver’s franchise system. Learn all aspects of franchise operations from welcoming guests, taking orders, kitchen operations, drive-thru operations, daily operational paperwork, cleaning procedures, customer relations and management roles.

Quaker Steak & Lube - Middleton, New Berlin, Janesville, WI June 2004 – Mar 2019

Managing Partner/Operations Consultant

Highlights

Operations Management Menu Design/Pricing Marketing/Sales Promotions

Management Recruitment/Training Employee Retention Events/Wedding / Catering

Equipment/Supply Sourcing Inventory Management Forecasting / P&L Analysis

Product Quality Control Customer Relations Bottomline Results

Launched and established first 4 Quaker Steak & Lube franchises in Wisconsin, introducing new franchise brand to Madison area market with total annual sales of $12M+. Managed operations including hiring 17 managers and training staff of 425, profit and loss control, licenses, food and supply procurement, and marketing and sales promotions.

Traveled to sites to determine viability of location, investment cost and ROI, and recommended preliminary operating budgets to guide business decisions.

Developed marketing study that determined location match with key desired demographics.

Oversaw site selection, design and construction, market development, project cost analysis, and grand openings.

Maintained positive cash flow for 14 years without soliciting investors by training staff to engage customers, which resulted in the highest customer satisfaction scores for the segment.

Attained best customer satisfaction scores in 2009 Performance Scope survey with guest satisfaction of 85%, 10% higher than industry standards.

Earned top sales ranking in franchise system for Middleton (2006-2010) and New Berlin (2010-2013) through relentless local store marketing, daily events and ongoing community outreach to schools, businesses and churches.

Achieved best new franchise rating in 2013 for Janesville, opening with highest small-market sales at $127k.

Consistently achieved highest franchise ranking in franchise business review, maintaining 90 or better Ecosure scores 2010-2017.

As member of Franchise Advisory Committee, instituted regular meetings with franchisees, which facilitated communications critical to growing the franchises.

As member of Menu Development Committee, managed product mix and positioning and initiated limited time offerings that generated greater awareness and enabled cost-effective product testing.

Supported numerous community fundraising events each year for family services and health organizations, food pantries, schools, and police and fire fighters, often serving as lead event organizer, which enhanced awareness and goodwill in the respective markets.

Steak Escape Management Corp. Ashtabula, OH Mar 1996 – Dec 2012

Director of Operations and Franchisee

Established new sites and managed existing operations encompassing 17 franchises/management teams, 50 managers and 350 employees across three states, growing 2% YOY sales and achieving awards for operations excellence.

Hired 50 managers (including 15 GMs) and trained 425 employees to support new store openings of all 17 locations in just 3 years, achieving full compliance with franchise standards.

Attained company’s highest business attainment scores for greatest number of locations with 95% rating for overall options management.

Maintained active relationship with challenging franchise through diplomatic and attentive communication while serving on Franchise Advisory Committee.

Achieved company’s 1994 Director of the Year leadership award for best overall business assessment score for multi-unit operation of 7 locations.

Franchise Business Consultant, Escape Enterprises Mar 1996 – Dec 1999

Oversaw, monitored and assessed performance of 21 independent stores and 1 company location franchise across 15 states, which encompassed facilities management, operations, staffing, and sales and profitability.

Regularly reviewed stores under 1400 point system to identify and resolve operational and performance issues and report to franchise management.

Brought every location back into compliance with passing scores within one year after position had long been vacant before my arrival.

Collaborated with management and other FBC’s to develop standards of review that achieved significantly better outcomes in terms of service and cleanliness.

Career Highlights

95 Area Manager of the Year Steak Escape

2004 New Location over $4 million- Middleton

2006 Performance Scope Guest experience measurement. Top guest satisfaction award for overall guest

satisfaction percentage in causal theme restaurant segment -Middleton QSL

2005- 2014 Ten years of $4 million Club Middleton QSL

2010-2017 QSL New Berlin $4 Million Club

2010- 2017 Highest Eco sure score in QSL franchise system 90% or above.

2013 Highest sales opening Janesville small market

2014 Ray Travilini Community Service Award Quaker Steak and Lube

ORGANIZATIONAL AFFILIATIONS

Member, Wisconsin Restaurant Association. 1996-2023.

Member, National Restaurant Association. 1996-2023

Member, Board of Directors and Restaurant and Bar Committee, City of Middleton Travel & Tourism

Commission, Middleton, WI. 2009-2013. Developed guidelines/laws for alcohol at outdoor events.

President, Legend Hill Homeowners Association Board, Waukesha, WI. 2004-2006

President and Member, Whitnall Park Square Condo Association Board, Franklin, WI. 1994-1997.

EDUCATION AND CERTIFICATION

A.A.S., Hospitality Management. Waukesha County Technical College, Pewaukee, WI

ServSafe Certification, National Restaurant Association.1998-present.

Learn 2 Serve Alcohol Certification, National Restaurant Association. 2005-present.

SA

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