Management - Quality Assurance - Customer Satisfaction

Laura Tatum

PO BOX **** PINE MOUNTAIN CLUB CA ***22 Cell: 805-***-**** E-Mail: adz8xw@r.postjobfree.com Objective

Management professional experienced in small business and start-ups. Specializing in the firearms industry along with experience in dietary supplement, OTC and dental instrument manufacturing. Proven track record of managing staff and projects in production and quality assurance in a fast paced, safe and changing environment. Extensive experience in shipping and distribution. Strong organizational skills. Ability to complete projects on time and within budget. Experience

California Tactical Academy Piru CA 05/2017 – Present Range Manager

Managed and organized new ownership transition for the Piru Shooting Range. Organized all activities and oversee all logistics and clerical needs to build a fun, safe environment. Managed match setups and admissions.

● DOJ Certified Officer

● Customer Service

● Sales

● Advertising

● Training Classes

● Firearms Safety Instructor

● Chief Range Safety Officer

● DOJ Inspections

● DROS submissions

● Purchasing/Receiving

● Scheduling

● Payroll

● Customer Service

● Website setup and updates

● Manage social media

Heritage Valley Motors / Krause Airco, Inc. Fillmore CA 09/2013 – 05/2017 Assistant Manager

Diesel truck repair and dismantler with sales of new and used parts, wearing many hats in this position and providing details to parties involved playing the go-to role. Managing everyday operations, placing orders, payroll and scheduling.

● Sales

● Advertising

● Manage Ebay Store

● Problem Solving

● Customer service

● Purchasing

● Invoicing

● Scheduling

● Payroll

Laura Tatum

CURE Pharmaceutical Oxnard CA 08/2011 – 04/2013

Quality Assurance Manager / Production Manager / Production Planner Worked in various departments within a fast-paced start-up Pharmaceutical Company. Set up systems for each department as needed and hired and trained staff.

● Quality Assurance: Created procedures and processes within the Quality Assurance department. Managed all quality issues for incoming raw materials and packaging components. Performed inspections on raw materials and packaging components. Managed dietary supplement stability program with a contracted lab. Created and approved raw material specifications. Handled all quality issues with suppliers and customers.

● Production: Managed staff of 35 people in production of dietary supplements and cosmetic products. Performed time and motion studies resulting in an improved production rate of 46%. Improved processes such as dispensing, packaging and shipping.

● Production Planning: Instrumental in choosing and implementing the company’s inventory system and training staff. Entered all raw materials and components into the system and went live in 8 months.

● Create and adjust purchase orders, sales orders, work orders and manufacturing orders.

● Schedule production runs, engineering runs and Research and Development runs. Education

William Rainey Harper College Palatine IL 09/2008 to 01/2010

● Intro to Business Organization

● Principle of Supervision

● Small Business Management

● Training and Development

● Principles of Management

● Intro to Psychology

● Accounting 1 – 2

Bartlett High School Bartlett IL 09/1997 to 06/2002

● Business Work Release Program

● Accounting

Skills

Highly skilled in many areas of business, always looking for ways to increase the value of business and striving for customer satisfaction. Excellent communication skills and problem solving for the best positive results.

Computer Skills: PC and MAC - Word, Excel and Power Point, Outlook, Sage CRM (accounting), Quick books, Woocommerce, Peachtree Accounting, Custom ERP systems and Vetech 2

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