Project Management Contact Centre
Resume:
CONTACT
adz8nt@r.postjobfree.com
Canada
EDUCATION AND TRAINING
Driver Lince: Class 2
Certificate - Project Management
Inter-American Development Bank (IDB)
USA
10/2019
ACS - Computerized Accounting
Collège André-Laurendeau
LaSalle, QC
11/2018
Training Certificate - Entrepreneurship
L'Excellence, Conseil & Formation
Montreal, QC
12/2012
Bachelor of Science - Accounting Studies
Institut Supérieur Du Commerce
LANGUAGES
French:
Native
English:
Professional
Swahili:
Native
SUMMARY
As an immigrant myself, I have knowledge of the immigrant's experience and settlement issues. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have demonstrated the ability to work cooperatively within a team, and with individuals throughout the organization, to achieve optimal results.
Recently moved to Alberta after a settlement of 4 years in Quebec, I am Outgoing English student pursuing employment where I can demonstrate my ability to work cooperatively within a team, and with individuals throughout the organization with a goal to achieve results.
SKILLS
Problem Detection and Resolution
Active listening skills
Excellent computer skills including keyboard skills, word processing and database applications
Decision Making
Willing to Learn
EXPERIENCE
Taxpayer Services Agent
CRA Montreal, QC
06/2021 - 09/2022
Answering enquiries in fast paced in-bound Contact Centre.
Providing explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns.
Explaining to taxpayers over the phone various social programs administered by the CRA over the phone.
Gathering information from taxpayers to establish the precise nature of their enquiry or request.
Researching solutions to taxpayer inquiries using a variety of internal and external information sources to meet taxpayer needs.
Reviewing files, records and other obtained documents to respond to customer requests.
Updating customer accounts, addresses and contact information within call management databases.
Utilizing various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation.
Hospital Administrative Officer
CIUSS du Centre-Sud de l'île-de-Montréal Montreal, QC
02/2020 - 06/2021
Directed patient flow during practice hours, minimizing wait times.
Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
Managed physician calendar, scheduling patient appointments and procedures.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Documented and responded to incoming correspondences to address questions.
Conducted patient intake interviews to collect medical information and insurance details.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Updated patient accounts and information daily.
Answered phone calls to provide assistance, information and medical personnel access.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Accoutant Student and Intership
CEGEP André-Laurendeau and cad industries ferroviaires ltÉe Montreal, QC
01/2019 - 10/2019
For internship as Accounts payable clerk,
Assessed data and information to check entries, calculations and billing codes for accuracy.
Checked postings and documents for correctness, accuracy and proper coding.
Prepared and updated vendor files, tax documents and insurance information.
Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Interfaced and responded to inquiries to correct accounts payable discrepancies.
Verified vendor accounts by reconciling monthly statements and related transactions.
COMPUTER SKILLS AND SOFTWARE
Computer skills and software
Word
Excel
Outlook
JD. Edward
Sage Business Vision
Sage 50
Access
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ADOLPHE BULA
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