Mark Robert Mayhew

adz7dc@r.postjobfree.com • 813-***-****

Tampa Area (Remote)

Production Support Engineer

Highly accomplished and self-disciplined tech professional with extensive experience in identifying new business development opportunities, providing exceptional technical support for customers, and acquiring/retaining high-net-worth key accounts. best-

Track record of leading the identification, planning, implementation, and ongoing management of effective technology/IT solutions to ensure cost-effectiveness, resolve business issues, and deliver best-in-class user experiences. Repeated success in orchestrating complex projects, including IT application modernization/transformation through requirements management and industry-trend envisioning. Proven expertise in problem resolution, systems implementation, logistical planning, cost analysis, and quality assurance techniques. Capable of leading on-site/remotely operating technology teams by instilling an inclusive culture built on trust, support, and clear communications at all levels. Refined communicator with proven capability to lead cross-functional teams to align/influence architecture decisions and bridge among business/technology by partnering with stakeholders at varying organizational levels.

Core Competencies

•Cloud Management

•Customer Requirements Advocacy

•Qualitative Analysis

•Client Acquisition/Retention

•Project Planning/Delivery

•Budget Planning/Forecasting

•People/Performance Management

•Staff Training/Coordination

•Stakeholder Engagement

Professional Experience

KellyMitchell, (Tampa, FL), Remote 10/2022-03/2023

Production Support Engineer

Supported Ab Initio ETL environment for CitiGroup. Advised various application teams in order to automate the onboarding/upgrade process for the product. Mentoring of junior personnel, advising management of better practices, and supporting the applications on a daily basis.

OfferUp.com, (Seattle, WA), Remote 09/2020-08/2022

NOC Engineer

Delivered strategic mentorship/trained NOC to staff by collaborating with engineering teams. Provided incident response while service impacts occurred. Accomplished awareness of the health of OfferUp’s critical services, identified potential issues, prioritized workload with the NOC team, and delivered escalations that occurred promptly.

●Delivered exceptional and top Tier 2 support for OfferUp’s critical services through alerting and proactive assessments.

Syniverse Technologies, (Tampa, FL), Remote 03/2012-06/2019

Sr. Support Engineer

Conducted end-to-end activities, such as troubleshooting various customer/subscriber issues and maintaining bare-metal, VMware, and AWS environments. Fulfilled customer requirements by collaborating with internal networking and product management teams.

●Directed various operations such as Root level Linux RHEL 7.3 (Valhalla) - RHEL 7.5 (Maipo) Production support of Mobile Data Optimization/Policy platform supporting millions of subscribers (Android & Apple).

●Addressed complex customer issues on-call at all times with developers, engineering, and network teams.

Infinite Computer Solutions ICS, (Tampa, FL), Remote 2010-2012

Sr. Consultant

Delivered exceptional third-level support for the WebLogic-based business portals in production for Frontier. Frontier Business Central, and Frontier Enterprise Center.

●Led monthly code release installations and advanced daily troubleshooting of Incident Reports; Environment of Solaris 10 - Sun E25K; and T5240’s with EMC storage over 1TB.

TEG Global, Contract Position at Openwave, (Denver, CO), Remote 2009

Sr. Consultant

●Served as a member of a select team for streamlining the installation, configuration, and testing of the Integra 2.9 and 3.0 products in an effort.

●Achieved desired goals by strategically executing designated activities in an in-house lab environment.

Openwave Systems, (Denver, CO), Remote 2006-2009

Sr. Consultant – Technical Product Support (TPS)

Provided the second level of support on the Voicemail platform, Email servers, and the MMSC solution. Offered On-site customer assistance with the platform management and provided strategic training and best practice guidance. Supported Solaris, HPUX, AIX, and Linux Storage platforms, including EMC DMX and Hitachi.

●Owned control over supporting Openwave applications on thousands of hosts within numerous multi-platform customer environments.

●Achieved targeted goals by providing strategic training to customers and other support engineers.

Pomeroy IT Solutions, Tampa, FL 2006

Sr. Systems Administrator

Steered the installation and configuration of various operating systems, troubleshot performance challenges, and added new storage, new tape devices, and multiple peripherals.

●Acted as a key member of a team of UNIX (Solaris 2.6-10, HPUX 10.20-11.11, AIX 4.3.3-5.3.4, RHEL 4. x, IRIX, Tru64) Systems Administrators responsible for the Open Systems environment at the Cendant Data Center (one of the largest data centers in Denver).

●Engaged with database administrators, application developers, and network administrators to support the 1500+ production servers, including Sun 280’s, 480’s, 880’s, 3500/4500’s, 6800’s, 15K’s, IBM 345’s, 360’s, and 380’s, Hewlett-Packard L, and N models.

●Oversaw storage platforms ranging from old EMC arrays to the new DMX lines, Hewlett-Packard XP512’s, and various Sun storage arrays.

SiWEL Consulting, Tampa, FL 2004-2006

Sr. Systems Administrator/Storage Engineer

Administered several responsibilities, included: installing and configuring EMC SRDF/TimeFinder, evaluating product performance and implementing necessary tuning changes, 24x7 monitoring and support, and assisting development/architecture teams in the design of their Disaster/Recovery models.

United States Air Force, Hurlburt Field, FL

●1990-1998

Additional Experience

●2002 – 2004 Verizon Tampa, FL

oVeritas NetBackup Storage Engineer

●2001 – 2002 Xerox Rochester, NY

oSAN Storage Engineer

●2000 – 2001 Global Crossing Rochester, NY

oDevelopment Support Systems Engineer

●2000 - EMC Colorado Springs, CO

oSAN Storage Engineer (Professional Services with assigned to Comcast)

●1999 - 2000 Corporate Express, Broomfield, CO

oSAN Storage Engineer

●1998 – 1999 USA.Net Colorado Springs, CO

oUNIX Systems Administrator

●1996 – 1997 MCI Telecommunications Colorado Springs, CO

oUNIX Systems Administrator

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