ROBERT MCDONAH

** ******* ******

PRESCOTT, AZ **305

562-***-****

adz6sr@r.postjobfree.com

SUMMARY

Well-organized, highly effective, Accounts Receivable Professional with significant experience in conflict resolution. Dedicated to provide excellent customer satisfaction and increase revenue.

Outstanding interpersonal and communication skills, verbal and written. Extraordinary team player.

PROFESSIONAL EXPERIENCE

CASTLEWORKS HOME SERVICES Valencia, CA Jun 2022 – Apr 2023

dba AWHAP ACQUISITION CO. Affordable Water Heaters and Plumbing Inc. provides same day hot Water heaters, Tankless Water Heater installation, Service & Repair and plumbing services usually the same day for Residential & Commercial customers

Sr. Accounts Receivable Representative

Daily collections of past due receivables for 5 Business Unit’s A/R.

Communicate with Consumers & Commercial accounts via e-mail, phone calls, text or mail

Effectively communicate with and resolve customer issues/complaints

Run & Review AR Aging’s weekly with Business Unit Managers, Sales, CFO & Controller

Research bank deposits for lost payments, credit card chargebacks, returned checks & returned ACH payments

Assist with month end close/checklist review

Compile Bad Debt Reserve accounts over 90 days

Work with QuickBooks and Service Titan systems

Apply credits and unapplied cash to invoices in QuickBooks

Communicate with Dispatch/Customer Service/Sales/ Business Unit managers of account issues

Place accounts on Do Not Service

IPS CORPORATION Compton, CA Dec 2010 – Jun 2022

dba Weld-On, Watertite Products, SciGrip, Integra Adhesives, Glue Warehouse, Metacrylics & T Christy Manufacturer and distributor of Structural Adhesives, plumbing supplies and cements/glues/primers

Accounts Receivable/Credit Collections Manager

Manage 7 Divisions -AR Aging’s in excess of $65mm monthly, International Accounts, and Highest Dollar accounts. Manage & motivate a staff of 5 Collection/Cash application Specialists (2 offsite) and 1 A/R Credit Clerk.

Daily Bank reconciliations

Maintain Consolidated DSO to 67 for 7 divisions, based on numerous Terms

Manage & collect International accounts based on specific OBOL terms

Effectively communicate with and resolve customer issues/complaints

Review AR Aging’s with

Manage lockbox deposits, wires, ACH payments and Merchant account daily

Balance deposits to General Ledger daily

Review & approve/deny credit applications and credit limits

Month End Close AR/GL reconciliations and results reporting

Journal Entries

Review and release Credit Hold orders

Apply for Credit Insurance with EULER- International Credit Insurer and Broker

Work with 3rd party & Bank for Letters of Credit

Create Miscellaneous billing for Royalties, Legal fees, etc.

Communicate with Sales and upper Management of any collection issues

Place accounts with agencies for Collection and record

Handle all Bankruptcy notices, forms, attorney calls, etc.

HERBTHYME FARMS, INC. Compton, CA Jan 2003-June 2009 Consulted Jul 2010 – Dec 2010

Fresh specialty herb grower and supplier.

Accounts Receivable Manager

Manage 5MM+ AR aging monthly and 2 Accounts Receivable/Cash *-/Application representatives.

Manage Canadian 1MM AR and 1 Accounts Receivable/Cash Application representative.

Manage 3MM AR Aging for newly purchased Company on MAS200 and 1 AR representative.

Reduced AR 60+ 28% to under 5% over 60 days.

Reduced DSO from 47 to 24 on N14 terms.

Received “EMPLOYEE OF THE YEAR” award 1st year in position.

Integrated A/R from 3 companies purchased into our A/R system. 1 new integration in MAS200.

Check signer on 3 bank accounts (1 in Canada)

Accounts Payable Management

Assist Controller with Journal entries in General Ledger

Month End Closings/Year End Closings

Create product codes/sku’s for products and input all pricing changes and allowances.

Set up new customer accounts.

Daily sales reporting, budget vs. actual reporting, cash reporting.

Daily reporting to asset based lender of sales, credits, cash receipts, etc.

Daily check reconciliation/bank reconciliation.

Monthly A/R reconciliation to Lender/Borrowing Base Certificates

Daily cash application management.

Provide lender all documentation for quarterly audits without recourse.

Provide CPA firm all documentation for yearly audits without recourse.

Train employees on system-SBT Sage/FoxPro, and MAS200

Report writer/Crystal Reporting to upper Management

MIS and telecommunications.

FEDERAL EXPRESS CORPORATION El Segundo, CA 1994-2003

Logistics transportation industry providing domestic and international shipping.

Senior Account Representative

Supervised 13 collectors and 4 clerical support staff. Interviewed and trained new employees as well as continuous training on new systems and procedures.

Consistently reduced past-due receivable accounts and exceeded goals in excess of 10%. Received top quarterly cash bonuses for this achievement.

Performed conflict resolution and collection problem solving to ensure timely payment for $9 million in monthly receivables that reduced day sales outstanding and increase revenue.

Received 7 “Bravo Zulu” awards, which recognize significant achievement in support of company growth.

Promoted from Associate Account Representative to Account Representative within 1 year of employment. Subsequently promoted to Senior Account Representative/Supervisor less than 2 years later.

Developed and implemented a collector’s quick reference guide on a quality assurance team.

Updated sections of department policy and procedures manual.

EDUCATION

Belmont High School

Belmont, MA

Certification, Loan Processing

American Institute of Mortgage Banking

Tustin, CA

OTHER RELAVANT TRAINING

California School of Real Estate

Microsoft Office

10 key

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