Ibraheem Sabry

adz6k2@r.postjobfree.com 343-***-**** Nepean, Ontario linkedin.com/in/ibraheem-sabry-96348b14a Canadian citizen

Enhanced security clearance in progress

Telecom and Network Engineer

CISCO Certified Network Associate (CCNA) with specialized skills in optimizing telephony infrastructure, including IP- based communication systems, routing protocols and virtualization techniques. Proficient in LAN and WAN technologies, with the ability to configure and troubleshoot IP-based communication systems. Experienced in utilizing CISCO network solutions commonly employed in telephony setups and IP-based communication systems. Capable of effectively configuring, optimizing and troubleshooting network elements that support telephony services. As a member of the Intact Insurance family, I have a comprehensive understanding of Intact insurance systems, including Contact 360, Contact Claims, ECM, ARMS, and Salesforce. With a background in various client-facing roles, possesses strong interpersonal abilities to de-escalate conflicts, negotiate common ground, and foster teamwork. Proactive in identifying areas for improvement and demonstrating initiative by offering practical and effective solutions. Technical Skills:

Technical knowledge & industrial experience in mobile & wireless technologies such as LTE, 4G,HSPA, WCDMA, CDMA, GSM

IP-based communication systems and 3GPP standards, SDH, LAN, WAN, Ethernet, DWDM, SDN, NFV

Routing protocols (OSPF, RIP, BGP, EIGRP, TCP/IP, IPv4, IPv6 …), virtualization (VLAN, VRRP…) Computer Skills:

MS Office (expert in Excel and PowerPoint), MS Project, Java, C++ and Matlab Technical tools:

U2000 Huawei OSS tool SOEM Ericsson OSS tool

Professional Experience

Intact Auto insurance 3/2022– present

Intact Insurance is Canada's largest home, auto and business insurance company, the choice of more than four million consumers. Its coast-to-coast presence and its strong relationship with insurance brokers mean the company can provide the outstanding service, comfort, and continuity customers deserve. Claim Adjuster level 2 (03/2023 – present)

Handling Auto claims for fire, theft, and complex cases that require further investigation.

Handling out-of- province claims and US claims

Follow up with body shops payments, rentals, Third party payments to be paid on time Claim Adjuster (03/2022 – 03/2023)

Handling Auto claims for customers’ accounts, responsible for the liability and fault determination

Follow up with repair shops and rental companies

Follow up with payments to be paid on time

OSL Authorized agent for Bell Canada 11/2021– 2/2022 Bell Canada is a Canadian communications and media company operating primarily in the fields of wireless communications, cable television, telephone, and Internet, with significant additional telecommunications and mass media assets.

Territory Sales Representative

Managed accounts for 100+ Bell customers; partnered with them to provide them with the best product solution for their unique needs.

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Acted as customer service agent for the sales department to help support the technical requests on service. Rogers communication 2020 – 10/2021

Rogers Communications Inc. is a Canadian communications and media company operating primarily in the fields of wireless communications, cable television, telephony, and Internet, with significant additional telecommunications and mass media assets.

Territory Sales Representative

Managed accounts for 100+ Rogers’ customers; partnered with them to provide them with the best product solution for their unique needs.

Acted as technical point of contact for the sales department to help support the technical requests on service and products equipment.

Etisalat Misr 2009 – 2019

Etisalat Group is one of the world’s leading telecom groups in emerging markets. Headquartered in Abu Dhabi, Etisalat was established over four decades ago in the UAE as the country’s first telecommunications service provider.

Transport and Network Planning Senior Principal Engineer (2017-2019)

(SDH, Ethernet, DWDM, and traffic Engineering):

Audited the transmission network utilization and performance in Cairo Region. (Cairo Region contains 9 core sites, 16 BSC sites, and more than 60 major hub sites.

Redesigned the Local Area Coverage (LAC) area with RF teams to optimize the network with mutual benefit.

Aligned with the Core team for better handling of the internal communication between core sites.

Issue and update regular reports of the network, briefing main issues, achievements and concerns to keep upper management updated by raising flags for issues that may disturb network performance

Provided new solutions with the state-of-the-art technology to align departmental goals and strategies. Senior Engineer (2014-2016)

Planned for the synchronization needs for all equipment to ensure that no data traffic was lost.

Tracked and studied the roadmap of the current vendors’ equipment and other vendors in the market.

Enhanced network availability by rehoming, migration, and vendor swap of sites.

Issued long term plans to effectively use Add Drop Multiplexers (ADMs) by ensuring network optimization and best performance.

Engineer (2010-2014)

Checked the required capacity for new sites and the availability of the existing working network to ensure sufficient bandwidth availability.

Selected Projects

Plan the SDH solutions in Etisalat Network: Daily activities

Planned all integrations, creations, expansions, and protection mechanisms on SDH Nodes in detailed low- level design.

Handled physical connectivity Database of SDH Nodes. Native Ethernet Ring: 2015

Designed and planned of the first 2 native Ethernet rings in the Middle East using Ericsson ADMs.

Converted all ADMs (18 nodes) to service provider nodes by creating an accurate DB for SVLANs.

Designed the power shooting of each ADM depending on the distance required (overall distance > 50 km). DWDM Ring: 2018

Designed and planned the first DWDM ring using Huawei equipment in Cairo Region using ROADM multiplexer & EDFA amplifiers.

Studied each vendor bidding for the project with respect to Quality and Cost.

Created an accurate DB for each lambda/Wave length.

Migrated the 2 native Ethernet on 2 lambdas on the DWDM project. International Links

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Established new International routes using transmission solutions that ensure OPEX savings.

Handled the cross-connection of the link with the foreign operator.

Responsible for the creation of the service till the IGW equipment. IP Backbone, Routers projects

Designed and created IPBB connectivity links between core sites.

Used wireless and underground cables to ensure load balancing and redundancy techniques.

Monitored the utilization of the Links to ensure the network flow.

Used VRRP protocol on Access Router links.

Used Stack protocol to differentiate the source/destination on the trunk port. Telecom Egypt (TE) Project (2015)

Performed monthly review of TE’s Account budget, over 10 M USD/ year.

Heavily contributed to the creation of an accounting system that is used by the firm to automatically calculate the invoices.

Installation and Acceptance projects

Deployment and acceptance of transmission and synchronization nodes (Huawei OSNs,Ericsson SPOs, GPS and cesium clock).

Splicing and acceptance of the new Dark fiber cables – Tie cables. Vendors’ deployment projects

Supervised the installation and acceptance of core nodes (IPBB Routers, MGWs, MSCs & HLRs).

Supervised the installation and acceptance of VAS nodes (Call screening, Collect call, Anti- Spam, and Messaging GW)

Disaster recovery project (Managing a team of engineers)

Set the technical and time plan to recover each location in Etisalat network.

Determine the budget needed for the project & reduce the budget by 2M USD, the final budget was more than 10M USD.

Education

Bachelor of Science in Electrical and Communications Engineering with honors 2009 Professional Development

Certificates:

CICSCO Certified Network Associate (CCNA), certified in August 2019.

GSM, UMTS, GPRS and HSDPA by Legend Technologies.

Training on 3G (WCDMA) by Ericsson.

Professional trainings on 4G and 5G transport planning by DIGIS.

Cesium and Rubidium Atomic clock by real time

Ericsson Synchronization nodes GPS by Ericsson

Huawei Synchronization nodes BITS by Huawei

Professional trainings on ADMs and management tools.

Huawei ADM OSN by Huawei Ericsson ADM SPOs by Ericsson Professional trainings on synchronization equipment

Non-Technical Certifications:

Lean Six Sigma Orange belt by Bec.

High impact presentation by Dale Carnegie Training Languages

English: - Excellent French: - beginner level Arabic: - Excellent

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