BILLIE J. JOHNSON

*** ********** **.

Dayton, OH 45458

Residence: 937-***-****

OBJECTIVE

To acquire a position which will allow me to utilize my Customer Service, Functional and Organizational skills, while being part of a team-oriented work environment.

SUMMARY

A highly motivated, detailed-oriented individual committed to building a positive work environment and ensuring customer satisfaction.

EXPERIENCE

Dayton Children’s Hospital South Campus 2016-2023

Patient Access Specialist

Register Patients upon arrival

Collect Co-pays

Verify Health Insurance

Verify Insurance Coverage

Proficient with EPIC System-Hospital Computer System

Ran the Cash Drawer-balancing at end of day

Miami Valley Hospital 2007 - 2016

Patient Access Specialist

Stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT System

Verification of insurance/benefit information, generation of the ABN, review orders for compliancy and completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification, if needed, while maintaining compliance with regulatory requirements.

Responsible for financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families.

Transfer Information from L&D Sheets to Mom/Baby Worksheets

Transport patients from Registration Area to Triage or Birthing Rooms

Input baby information into Epic System

Maintains excellent customer service standards in order to effectively communicate with physicians, physician’s offices, patients and co-workers

Filing, phone coverage and general clerical duties

BILLIE J. JOHNSON – PAGE 2

SKILLS

Adept at multi-tasking, often required to change assignments on short notice

Excellent verbal and listening communication skills

Able to maintain a professional demeanor in stressful situations

Proficient in windows-based computer technology

Overall knowledge of third party collections, registration, billing and contracts

COMPENTENCIES

Customer Focus – dedicated to meeting expectations and requirements of both internal and external customers

Peer Relationships/Interpersonal Savvy – Team player, encourages collaboration by building constructive and effective relationships; Uses diplomacy and tact in high-tension situations where patients are concerned; Easily gains trust/support of peers

Time Management – Uses time effectively and efficiently, proficient at multi-tasking

Chosen as one of 12 employees of Miami Valley Hospital for the 2013 & 2014 Wall of Excellence & Compassion Award

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