Robert Graham

*** * ******, ** *** ***, Washington, DC 20002 Phone:703-***-**** adz69c@r.postjobfree.com

Professional Summary

Experience as Business Process Reengineering (BPR) and Change Management consultant proficient in analyzing complex information and managing Private, Public and Civil sector organizational improvement projects

DoD Public Trust Clearance (ACTIVE)/Secret (ELIGIBLE)

Experience

M Powered Strategies, Inc Senior Process Engineering Oct 2022 to Present

Selected Accomplishments:

Supported IT Modernization AmeriCorps Change Management and Business Process Reengineering (BPR) framework development and process refinements during the Grant Management System (GMS) design and deployment

Conducted current state (As-Is) review, performed gap analysis and piloted future state (To-Be) processes. Scrutinized and evaluated functional and operational risks initiatives related to Return to Mission (RTM), a Value Mapping adoption tasker. Convened Brainstorm sessions to improve existing Key Performance Indicators (KPIs) and/or create new metrics to realize the grant and financial benefits of predictive analysis

Introduced Artificial Intelligence (AI) data bias and governance procedures necessary to assess social program financial culpability between agency, partners, and grantees as prescribed via RTM social value indicators. Collaborated with Stakeholders Communication team, Communities of Practice (CoPs) and Communities of Interest (COI) to align Knowledge Management (KM) Information Technology (IT) requirements to the Federal Integrated Business Framework (FIBF)

Identified complex client issues, organizational workflows, and gathered data needed to monitor the Grant and financial system integration objectives. Offered insight and guided Work Groups (WGs) to better understand, value and govern agency’s data biases as organizations’ data sharing platforms are implemented

Other consulting engagements activities included, but not limited to personalizing the end-to-end delivery of data and intelligence solution dashboards. Furthered quality review of current data capturing processing to ensure relevancy of iterative, non-duplicative data sets. Sustained actionable analytics that learned from data-driven decisions and drove GMS and financial lifecycle

Frontier Technology Inc., Senior Advisory Process Analyst Jul 2021 to Oct 2022

Selected Accomplishments:

Stimulated cooperation across diverse, multi-disciplinary teams to create detailed future state workflows and processes advancing Defense Health Agency (DHA), Program Executive Office (PEO) Defense Healthcare Management System (DMHS) organizational change management strategy. Programmatic oversight and contract tasks performed: Reviewed project financial status and policies related to budget constraints; Conducted current state (As-Is) review; and Performed gap analysis related to Financial Planning & Analysis (FP&A) Long-Range Business Plan (LRBP) strategic benefit

Assisted the organization in optimizing data analysis by designing performance monitoring and predicative outcomes displayed in financial dashboards representing business operations, strategy, and non-technical practice areas. Researched and proposed process flows and roles and responsibilities necessary to aid in the construction of a Chief Financial Officer (CFO) division

Other consulting engagements activities included, but not limited to member of Knowledge Team helping to co-create insights with case teams offering expert perspectives on Best industry trends, tools and analysis of market that evolve PEO CFO strategy. Liaised between multiple technical and financial resources such as Information Assurance (IA) Subject Matter Experts, Cost Estimators and Power BI developers in the execution of client requirements. Developed and authored end-user customer sales database training and procedural documentation. Taught various business process and portfolio workflow sessions and facilitated diversity training, and team building sessions

Innovative Networking Technology Operations Quality Manager Oct 2019 to Oct 2020

Selected Accomplishments:

Supported complex Department of Defense (DoD) Solution Delivery Division (SDD) (J-6) and Defense Health Agency (DHA) (J-5) Capacity Migration Program by monitoring and analyzing operational risks and ascertaining likely intersections, handoffs, bottlenecks, and address pain points negatively impacting systems deployments. Coordinated with System Engineering, Cybersecurity and Business Development teams to capture, detail and undertake issues specific to legacy Military Health System (MHS) Electronic Healthcare Record (EHR) application modules integration

Mediated multiple technical resources such as Information Assurance (IA) Subject Matter Experts, Configuration Managers, and developers to implement quality controls, address risk management process and confirm documentation was technically accurate, precisely reviewed and authorized by the Healthcare Portfolio Information System Security Officer (ISSO)

Other corporate activities included, but not limited to business operations, marketing and sales, and corporate contracts management. Reported to President & CEO to institute internal procedures and controls. Prepared package to acquire Certified Small Business Agency (SBA) 8(a) and Economically Disadvantaged Women Owned Small Business (EDWOSB) designations to maximize firm’s access to Federal set-aside Cybersecurity contracts within an industry where women-owned small businesses are underrepresented. Attained and maintained General Services Administration (GSA) IT Schedule 70 and IT Schedule 70 Health IT Service Item Number (HIT SIN) 132-56 schedule along with SeaPort Next Gen vehicle. Instituted internal procedures and controls and counseled executive board on how best to reorganize and reallocate staff during the rebranding of the firm’s direction and mission to grow business. Researched and crafted Request for Proposals (RFPs) which delivered $4 million sole source contracts

Insignia Senior Consultant Level 3 Jun 2017 to Oct 2019

Selected Accomplishments:

Crafted the winning proposal response to secure Defense Health Agency (DHA) Fiscal Year Program Objective Memorandum (POM) lifecycle contract. Performed change management services to guide Information Managers (IMs) through the Joint Portfolio Board (JPB) authority process to ensure the fair evaluation and tracking of DHA healthcare applications integration with Military Health System (MHS) Electronic Healthcare Record (EHR) enterprise solution

Sustained Portfolio Management (PfM) business processes that aided Service Representatives (Army, Air Force and Navy) Chief Medical Information Officers (CMIOs) achieve FY Program Objective Memorandum (POM) financial planning goals related to Military Health System Defense Healthcare Management Systems Modernization (DHMSM) instructions. Analyzed the end user community functional work duties, designed, and implemented business plans and procedures, and standardized functional governance processes

Guided Business Solution team in the design, development, and deployment of the Office of Chief Information Office (OCIO) Health Care Operations (HCO) Information Management (IM) Office Military Health System (MHS) Requirements Repository Application Tool (RRAT). Preserved MHS Requirements Management Process (RMP), the IT requirement lifecycle governance functional system, by validating and identifying capability gaps and overseeing the implementation of the approved solution and final “sun setting” of legacy tool

Other customer engagements activities included, but not limited to leading Serena Dimensions Requirements Manager (SDRM) Configuration Change Board (CCB) meetings. Endorsed Functional requirements and IT capabilities and worked to achieve Management Boards (MBs) approvals

KSJ Associates Portfolio Subject Matter Expert Aug 2013 to Jun 2017

Selected Accomplishments:

Continued Defense Health Agency (DHA) Fiscal Year Program Objective Memorandum (POM) lifecycle program directives by reviewing and evaluating DHA clinical systems. Recommended and implemented Systems/Portfolio Management procedural changes that evert cost overruns

Assisted in the project management of a 4-year $8 million Information Management Office (IMO) Portfolio contract for services and deliverables: authenticated business systems effectiveness, created client documentation and introduced a standard Information Technology (IT) evaluation and control structure to benefit federally mandated Zero Based budget Review (ZBR) goal: reduce healthcare system costs and improve the performance and proficiency of future budgeted clinical care systems

Other customer engagements activities included, but not limited to participating in Senior Leadership meetings: Business Portfolio Management Board (BPMB), Chief Information Officers-Management Board (CMPB), and Force Health Protection & Readiness (FHP&R). Proactively engaged Senior Leadership during all phases of decision request’s lifecycle (e.g., initial analysis, triage, communication to relevant stakeholders, escalation to a Governance Board, schedule management, risk mitigation, and reporting)

DELOITTE Specialist Master Oct 2012 to Aug 2013

Selected Accomplishments:

Synchronized Risk Management and IT Project Management Office (PMO) organizational change initiatives to enhance process effectiveness, improve prioritization of task executions and enrich communication outreach within high pressure, tightly constrained budgeted program that was commanded to reinforce DoD/VA data sharing medical mission with Military Health System (MHS), Interagency Program Office (IPO), Tricare Management Activity (TMA), Defense Health Information Management System (DHIMS) and Private Healthcare Information Exchange (HIEs) vendors

Participated on multiple MHS Program and Clinical Integrated Product Teams to provide breakdown and assessment of disparate agencies' workflow designs. Translated customer business needs to IT system development requirements. Communicated project metrics and monthly status updates to program leadership

Other consulting engagements activities included, but not limited to facilitating customer and competitor market insight meetings to determine requirements, acquisition strategy and contract vehicle choices needed to direct business development. Captured and documented the integrated Electronic Health Record (iEHR) capability requirements within various white papers which provided the structure for the combined DoD/VA enterprise patient care system

BOOZ ALLEN HAMILTON Associate Aug 2006 to Jul 2012

Selected Accomplishments:

Assessed Navy Bureau of Medicine and Surgery (BUMED) Healthcare Information Technology systems’ capacity and alignment to clinical workflows. Captured Department of Defense (DoD)/Veteran Affairs (VA) functional users’ data requirements and identified potential outcomes of data exchange. Defined performance evaluation metrics and documented the Healthcare Information Exchange (HIE) processes and workflows relating to Virtual Lifetime Electronic Record (VLER) framework. Project managed the NeuroCognitive Assessment Tool (NCAT)/Automated Neuropsychological Assessment Metrics (ANAM) and Veterans Benefits Management System (VBMS) enhancement to a future seamless, paperless infrastructure

Set priorities and balanced competing deadlines for multiple regions, divergent functional areas, and military stakeholders to realize organizational changes that improved the Periodic Health Assessments (PHAs), Pre- and Post-Deployment Health Assessments and Post-Deployment Health Reassessments (PDHRA) processing. Crafted and revised Navy policies impacting Navy/United States Marine Corp use of Medical Readiness Reporting System (MRRS)

Other consulting engagements activities included, but not limited to preparing Navy Chief Medical Information Officer for Senior Level meetings and Pentagon/Congressional briefings. Point of Contact (POC) representative with Navy BUMED Information Integration Division, Navy Medicine Information Systems Support, Physical Evaluation Board Liaison Officers, and various Disability Evaluation Subject Matter Experts to fashion the Integrated Disability Evaluation System (iDES) program. Managed intersecting project initiatives: Individual Medical Readiness (IMR), Navy Traumatic Brain Injury and Wounded Ill and Injured Clinical Case Management Program and Tricare Online (TOL), telehealth e-Health Portal, creation

Education

Rutgers University – New Brunswick, NJ

B.S., Marketing, 1987

George Mason University – Fairfax, VA

M.B.A., Management, 1999

Oxford University

Certificate International Political Economy, Technology and Industry, Summer 1998

Project Management Institute (PMI)

Project Management Professional (PMP) ® Certificate, (ACTIVE)

Diversity, Equity, and Inclusion (DEI) importance to Managing Project Resources

Skillsoft ® Certificate

Johnson Graduate School of Management – Cornell SC Johnson College of Business

Certificate Artificial Intelligence (AI) Strategy, 2023

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