Customer Service Success

T i f f a n e i G r e e n f i e l d

**** ****** ****** *****, *********, NC 28216 • 301-***-**** • adz5qs@r.postjobfree.com Summary

Exceptional attention to detail, superior communication skills, strong work ethic, and dedication to providing the highest level of service in the workplace and for the client. Effectively handles escalated customers and experience with documenting problems and the actions that were taken to provide. Experience

03/2022 – 08/2023

Customer Success Coordinator Brook Furniture Rental Lake Forest, IL Provided support as the main point of contact for the drivers, quickly responding to questions/challenges with informed decisions, and pro-actively troubleshooting concerns by monitoring daily driver activity. Being an advocate for customers while working collaboratively with other departments to uncover the root cause of an issue, quickly analyze potential solutions, and offer creative recommendations as needed. Kept detailed records of driver calls, including the activity, needs, and actions taken. Demonstrated excellent organization and time management skills while staying calm in fast-paced conditions. Provided exceptional customer service while maintaining a friendly and professional demeanor in all dealings with drivers, customers, and vendors. 12/2018 – 12/2019

Commercial Technical Support Charter Communications Charlotte, NC Customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts. Used patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interaction. Utilized advanced diagnostic tools to help address technical inquiries and get services running smoothly. 03/2006 – 09/2017

Transportation Security Officer Department of Homeland Security Arlington, VA Provided Security and protection for air travelers. Utilized various electronic, imaging, and detection equipment. Processed passenger information and data through remote terminals. Supervised the work of subordinate officers to ensure efficient and effective passenger screening. Skills

• Proficient in Microsoft Word and Excel • Proficient in DesCartes • Installing, configuring, maintaining and troubleshooting Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP, as well as Windows Server 2008, and 2012 • Installing, maintaining, and troubleshooting software • Setting up Windows and third- party firewall software • Installing operating system service packs, updates, and other security patches • Provided training to new employees on industrial equipment, procedures, and software programs • Setting up and maintaining anti-virus software • Troubleshooting network connectivity issues • Trained in customer service phone etiquette

• Basic Electronics, including circuit board soldering • Board Drafting/CAD: Basic Understanding • Able to create Ethernet patch cables

Education

Present

Bachelor of Mortuary Science Fayetteville Technical Community College Fayetteville, NC July 2018

Information Technology Systems Administrator My Computer Career Charlotte, NC June 2002

Diploma Mount Vernon High School Alexandria, VA

Contact this candidate