Brian Kloss

Desktop Support Analyst

Stuart, FL *4997

adz5o8@r.postjobfree.com

+1-772-***-****

Experienced help desk operations, bench tech, PC rollout, and network support for small, medium, and large scale information systems.

Authorized to work in the US for any employer

Work Experience

Senior Support Desk Analyst

DYOPATH - Palm City, FL

September 2021 to May 2023

Hybrid role support analyst for Royal Caribbean Group based at Dyopath facility in Stuart, Florida. Team Leader for last year of tenure. Trained incoming members on account specific procedures relating to software, network, and desktop support for RCG.

Service Desk Technician II

Innovative Technology Solutions, LLC - Palm City, FL August 2019 to September 2021

Level 1 and 2 support for IT help desk supporting corporate employees desktops and infrastructure assets for dedicated Royal Caribbean service desk at ITS. Company merged with Dyopath, LLC in SEP 2021. Field Support Technician

NSC Global - Jupiter, FL

February 2019 to July 2019

Provide technical support for hardware migration project at Pratt and Whitney facility. Technical Support Representative

Labor Finders International - Palm Beach Gardens, FL January 2018 to July 2018

Desktop, network, and application support for Labor Finders technical support desk. Included rotating on call component at corporate headquarters in Palm Beach Gardens. Level 2 Support Technician

4IT - Jupiter, FL

March 2017 to August 2017

Provided technical support in a team leader capacity while stationed at Power Systems Management in Jupiter, FL.

Service Desk Technician

The IT Advisors - West Palm Beach, FL

November 2015 to January 2017

Networked systems, applications, and desktop support for various clients in the Healthcare industry. Network Technician / Service Desk Technician

IT Advisors - West Palm Beach, FL

November 2015 to January 2017

Provided IT service on an infrastructure wide level with special attention to desktop and networked application support for Resolute Medical Clinics.

Help Desk Representative

CareersUSA - Stuart, FL

July 2011 to October 2011

Provided frontline help desk support for Information Technology Services of Martin County. Dutiesincluded Windows support, mobile device support, and creating trouble tickets in TrackIT system. System Support Technician

Chahta Enterprises - Choctaw, MS

January 2002 to August 2003

Provided system and network support for corporate headquarters and Choctaw Geo Imaging. Supervised new PC rollout and network upgrades. Windows NT 4 to Windows 2000 upgrades on servers.

• Provided expertise to optimize network traffic. This resulted in a very significant increase in user efficiency due to a reduction in the amount of time users waited for spreadsheets to load on their workstations.

System Administrator

Common Cents Solutions, Inc - Jackson, MS

March 2001 to July 2002

Provided Windows Server expertise to development team and system and network support for Research and Development and corporate headquarters. Duties included (but not limited to) server, network, and voice system maintenance, limited technical support for MICROS operations personnel, and customer service. Windows NT 4 to Windows 2000 upgrades on servers. Significant SQL support and help desk development. Citrix support.

Maintenance Programmer

Dynacare Laboratories - Meridian, MS

September 1998 to May 2000

Provided help desk system support, on call system support, custom reporting, and maintenance programming (using Micronetics M). In depth knowledge of telephony, computer networks, analyzer interfacing, and reporting routines were integral in this position.

• Provided critical troubleshooting expertise to remedy a mission critical modem bank failure in the early transition of the lab result reporting system from the legacy MPL system to the Dynacare system Education

Associate's in progress in Information Technology

Indian River State College - Stuart, FL

May 2014 to Present

Network Engineering

Virginia College - Jackson, MS

2000 to 2002

High School Diploma in Computer Science, Physics, Biology, and Chemistry School for Mathematics and Science - Columbus, MS

1989 to 1990

Skills

• Programming, Windows/UNIX Administration, Network Administration and Design

• Microsoft Windows Server

• Active Directory

• System administration

• DNS

• LAN

• Help Desk

• Network Support

• Software Troubleshooting

• Operating Systems

• Citrix

• VMWare

• DHCP

• Process Management

• TCP/IP

• Disaster Recovery

• Troubleshooting

• Microsoft Exchange

• SQL

• Load Balancing

• Technical Support

• Linux

• Microsoft SQL Server

• Desktop Support

• VPN

• Shell Scripting

• WAN

• Network Engineering

Certifications and Licenses

MCSE

Present

Microsoft Certified Systems Engineer - MCP ID 2471777 Additional Information

• Expertise in electromechanical assembly and maintenance.

• Expertise in facilitating the operations of internal and external customers.

• Excellent critical thinking, problem solving, and process management skills.

• Excellent communication and inter-personal abilities.

• Extensive experience in supporting and administrative roles.

• Significant track record of initiating cost savings and efficiency with regard to networked systems.

• Proven track record of maintaining and enhancing service desk customer care to ensure consistent forward operations.

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