Peggy Stewart

** ******* *****

Rochester, NY ***09

Cell Phone: 585-***-****

adz54e@r.postjobfree.com

Project Coordinator II-Service Delivery, Carrier Solutions Windstream Communications

*** **** Main St

Rochester, NY 14604

May 2015 – March 2016

● Processed LNP orders, monitored orders to completion, dealt with any problems previous to cutover, participated in the LNP cutover and handled any problems caused by the cutover if necessary.

● Worked with various service providers.

● Processed Carrier T1 Facility orders, including Special Access, UNI and EEL orders with various Vendors.

● Monitored all orders to completion, rectifying any errors or rejects if necessary.

● Collected all information provided by the Vendors regarding the facilities, including Facility Order Confirmations and Design Layout Reports.

● Updated internal ordering system - M6, with all pertinent information, such as circuit ids, circuit assignments, order numbers and due dates, provided both internally and by the outside Vendors.

● Followed all orders until the facilities were tested and turned up by the Switch. Continuing to be available for any issues or problems discovered after the turn up. Managed Services Representative, Telecom Expense Management Operations Calero Software (formerly PINNACLE, A Windstream Company) 1565 Jefferson Road

Rochester, NY 14623

July 2013 – May 2015

• Tracked timely receipt of telecom invoices, identifying when invoices were not received and contacting vendor to obtain such invoices.

• Upon receipt, rapidly loaded billing data into PINNACLE. This was accomplished by conducting imports of electronic data formats, or by scanning and manually keying in data from paper invoices.

• Met Service Level Agreement requirements for timely receipt and import of invoice data and allocation updates and payment processing of client telecom billing.

• Developed and maintained up-to-date inventories of clients by leveraging invoices, studying Carrier Service Records and negotiated contract rates where applicable.

• Entered and maintained allocation information within the PINNACLE system in compliance with the client’s business rules.

• Maintained Vendor relationship by attending periodic and other invitational vendor service meetings, as well as, periodic internal and other ad hoc cross-functional support meetings.

• Performed invoice analytics and audits for a wide range of telecom services to validate accuracy of service rendered, price of service and business unit using service.

• Followed through on all disputes, credits, refunds, savings identification and resolution.

• Facilitated regular meetings and conference calls with customers to provide status and value propositions.

Pricing Analyst, Pricing Department

EarthLink

330 Monroe Ave

Rochester, NY 14607

April, 2012 – May, 2013

● Responsible for reviewing and evaluating product and/or deal-specific financing; analyzing, recommending and approving customer pricing proposals based on profitability.

● Produced customized proposal content and presentations based on specific customer requirements for large prospects.

● Worked closely with the sales organization to resolve discrepancies and increase pricing accuracy.

● Worked concurrently on a variety of complex projects using independent judgment in performance at work.

● Possess strong understanding of pricing concepts relative to Telecom.

● Possess analytical skills with the ability to evaluate financial data. Senior Network Optimization Analyst, Access Management Global Crossing

225 Kenneth Drive

Rochester, NY 14623

November, 2008 – March, 2010

● Responsible for grooming network facilities, which resulted in direct cost savings for the company.

● Worked directly with outside vendors placing groom orders, scheduling cutovers and monitoring the progress of orders to completion. This included rectifying any errors or rejects if necessary and verifying all decreases in cost were recognized.

● Updated all appropriate spreadsheets, worksheets, forms and internal operating systems, with all pertinent information. This information included circuit ids, circuit assignments, order numbers and due dates, provided both internally and externally by outside vendors.

● Worked toward monthly cost savings goals set forth by management. Responsible for tracking and logging all cost savings.

Network Cost Analyst, Network Cost

PAETEC Communications

March, 2001 – July, 2008

● Responsible for analyzing billing data and processing payment vouchers for all invoices received from outside vendors. These invoices included Customer Facility invoices, Network Facility Invoices and Toll free, Dedicated and International Usage invoices.

● Verified all billing information for accuracy. Entered any new facility information into an accrual-based system used to balance each invoices monthly recurring charges. Validated rates billed on each Usage Invoice for accuracy against the contracted rates. Categorized and properly coded the non-recurring charges billed in preparation for processing the payment voucher.

● Located any billing discrepancies and filed disputes for them with the appropriate vendor.

● Collected, compiled, and provided all back-up documentation to the vendor to assist in validating the dispute and expediting the resolution process.

● Monitored all disputes and saw each one through to completion. This included follow up calls and/or emails to vendors for status, scheduled weekly meetings and escalating until a resolution was reached.

● Once resolutions were reached all lost/won monies were logged into the accrual to offset the remaining balances. If the dispute was lost, and payback was necessary, created voucher for settlement amount. If the dispute was won, and credits were to be received, verified they were posted to invoices as promised.

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