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Customer Service Class A

Location:
Springfield, VA
Posted:
October 03, 2023

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Resume:

Dawit Belay

Springfield, VA *****

703-***-****

dawitbelay051@gmail.c

om

Objective

Dedicated and experienced Taxicab Cooperative Board President and Driver with a successful track record of leadership, operational management, and exceptional customer service. Committed to driving cooperative growth, fostering positive driver relations, and providing safe, reliable transportation solutions. Seeking to leverage my skills as both a leader and a CDL Class A driver to enhance the success of a forward-thinking trucking organization. Experience

Company Taxi Driver – Alexandria Union Taxi Co. 01/2008 - Present

● Safely operated a taxicab, adhering to traffic laws, regulations, and cooperative policies.

● Delivered exceptional customer service, providing a friendly and comfortable experience for passengers.

● Maintained the taxi cab's cleanliness and performed routine inspections to ensure its proper functioning.

● Demonstrated strong knowledge of local streets, routes, and landmarks to efficiently navigate the city.

● Managed cash transactions and maintained accurate records of fares, tips, and expenses.

● Handled customer inquiries, complaints, and conflicts professionally and resolved them to the satisfaction of all parties.

President Of the Board / Secretary / IT Team Lead – Alexandria Union Taxi Co. 6/2009 – 5/2010

• Lead a team of three IT professionals in System study and Acquisition of a dispatch system, successfully purchasing $500k worth of dispatch equipment.

• Developed a Request for Proposal (RFP), scheduled interviews, ran demos of proposed systems, and proposed product to 234 member shareholders, increasing sales by 25%, successfully negotiating contracts with stakeholders, and becoming competitive with other leading companies in the field.

Skills

Class A - CDL time management - communication - coordinating - cargo handling – clean driving record - defensive driving - strong knowledge of FMCSA regulations - can lift up-to 80 lbs. - tarping skills - efficient with manual and automatic transmission - experienced with ELOG and paper logs.

Education

1st CDL Training Truck Driver School Alexandria, Virginia – 09/2023 T.C Williams High School Alexandria, Virginia – 5/1991 Certifications and Licenses

CDL- Class A License - Expires 2025 - 1st CDL Training Truck Driver School Certification



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