Dawn M. White

**** ********** **** 937-***-****

Columbus, Ohio 43229 adz4in@r.postjobfree.com

OBJECTIVE: Achieve goals through teamwork and self-motivation with great initiative. My character is exhibiting integrity, loyalty, and a passionate attitude. Aiding in daily projects with great deliberation.

QUALIFICATIONS HIGHLIGHTS

●Over 20 years of experience at different levels of the financial industry.

●A wide range of multi facets of experience in many dimensions of customer service, team leading and management, risk compliance, and regulatory affairs.

●Multi-tasking leading to project completion in a timely manner.

PROFESSIONAL EXPERIENCE

Zinc Food Service Company, Worthington, Ohio March 2023

Distribution Coordinator

Duties consisted of processing purchase orders, invoicing, and opening new accounts. Receiving purchase orders daily from manufacturers consisting of commercial foodservice companies such as franchises, small businesses, convenience stores, schools, and any business using food service. The invoicing is processed daily to receive payment for the services and items sold to the food service companies. Daily there may be new customers requesting to purchase items hence a new account will be opened.

Paul Davis Restoration, Worthington, Ohio June 2021

All Divisions Administrator/Coordinator Repairs and Mitigation Teams

Review the Production meeting buckets. (The buckets: pending sales, pre-production, work in progress, completed without paperwork, invoice pending, accounts receivable, and waiting for final closure). Sending completed reports to the General Manager for the Production meeting. Making sure that the project managers, production directors, supervisors, and the estimators are on point with timelines for all program jobs. Monitoring the job cost and making sure it matches the guidelines, so we are able to start the job. Answer all office calls. Confirming that the customer notes are added to RMS Dashboard database. Complete intake for new losses. Collaborate with the insured, client, and the vendor. Making sure compliance tasks are completed in the operating system. Create new loss files. Establish invoices for jobs and projects. Complete collection calls for accounts receivable. Schedule the jobs. Schedule the resources, equipment, and labor. Making sure the clients needs are met. Assist GM, PM’s, PD’s, and supervisors when needed. Work the on-call schedule once a month. Systems used are RMS, Microsoft Office, XactAnalysis, Contractor Connection, ADP, Outlook, One Drive, the printer, scanner, Excel, and Word.

ServPro of NE Columbus, Ohio July 2020 – June 2021

Administrative Assistant/Coordinator Repairs Team

Scheduling the estimators for repair assignments (program and non-program). Receiving assignments through XactAnalysis and/or Restoration Manager. Making sure that Program jobs take precedence in scheduling over the non-program. Completing general correspondence to policy holders and homeowners. Tracking jobs and making sure that all follow-up calls and emails are handled in a timely fashion. On-call is handled monthly. Confirming that all notes are listed and noted at in XactAnalysis. Cancelling assignments in the appropriate manner and notifying adjusters when needed in the cancellation process. Ensuring that the estimators, the office manager, and/or the owner are communicated to in a timely and accurate manner. Maintain an elite standard of customer service when communicating to the policy holder or customer. Establishing that the approved estimate report is sent to the estimators in a timely fashion. Review Alacrity, Symbility, Sedgwick, and Contractor Connection for notes and communication. Aiding the mitigation team in dispatching estimators and the crew to new leads. Uploading jobs to Work Center and Restoration Manager for mitigation jobs. Knowledge of computer software including Outlook, Word, and Excel as well as Restoration Manager and XactAnalysis.

Mammoth Restoration and Cleaning/Paul Davis Restoration of Central Ohio, Ohio – August 2019 – June 2020

Administrative Assistant/Coordinator

Exhibiting great relationships with homeowners that are in need of restoration services. Using knowledge of insurance programs and claims to aid in each homeowner’s projects. Having experience of the Dash and RMS systems to add new jobs, notes, and day to day processes within them. Illustrating immense Job management, scheduling, and customer satisfaction. Aiding with accounts receivable and accounts payable. Helping the manager with HR duties related to background checks, 401K, and maintaining program and certificate requirements. Performing general duties such as mail, answering the phone, making deposits, and printing claim forms for departments. Scheduling and coordinating water, fire and contents, and commercial jobs. Notarizing and submitting liens as well as submitting documents to adjusters.

Kalkreuth Roofing and Sheet Metal, Lewis Center, Ohio – June 2019 – August 2019

Service Administration

Provide administrative and general support. Communicate and troubleshoot any issues the foremen may have. Aid in the service are daily duties such as contract support, work order requirements, managing internal and external customer needs, and resolving related issues. Assist service manager and or project manager. Completing correspondence between offices, change orders, work orders, billing, and assigned daily duties. Set-up classes. Report status of service projects. Making sure customer contact and satisfaction is in line with Kaley Group core values.

DHL, Westerville, Ohio March 2019 – June 2019

Regulatory Affairs

Guarantee licenses, permits, and certification is compliant with all regulatory guidelines. Maintain tracking so that all licenses are current and up to date by month. Ensure that communication is executed daily so that the licenses and the renewal dates are maintained and shipped to the correct site locations. Ensuring that there is direct communication with the site to maintain any changes of the designated representative, management, and any other affiliate. Update changes of the licenses to stay within compliance. Secondary duties are to complete research for new sites by analyzing license requirements by state and product requirements. Reviewing the DEA, FDA, USDA, and BOP regulatory standards to ensure the new projects are in alignment with licensing program. Working with the legal department to make sure that all these requirements are implemented.

Henry Schein Animal Health, Dublin, Ohio – Sept 2018 – Feb 2019

Regulatory Affairs

Evaluate and resolve product compliance issues with the 222 forms used for schedule II drugs. Communicate with the DVM’s, VMD’s and Veterinary personnel to determine the appropriate actions for maintenance. Manage systems to verify DEA registration has not expired as well as CDS licensing. Make sure regulatory documentation held by the company is maintained and up to date. Reviewing all 222 forms are sent to the DEA and the distribution centers in a timely fashion. Quality checking for 222 forms for discrepancies. If any anomalies are found returning the forms to the DVM. Assisting other departments as well as the fraud team with the DCF’s (DEA Compliance Information Form as far as approving them in the AS/400 system. Reaching out to the sales (ISR) team to make sure that the DVM’s are contacted with pertinent information concerning ordering schedule II drugs and registration information.

Community Choice Financial (Check Smart), Dublin, Ohio - Feb 2017-Oct 2017

Compliance Specialist

Monitor high risk accounts by mitigating enhanced due diligence. Gathering information of the customer to verify income, identity, and their internet presence. Reviewing any negative media associated with the customer as well. Making sure that these customers are not involved in money laundering and terrorist financing that pose a risk to the company. Follow policies and procedures to administer the due diligence. Meeting deadlines to fulfill the enhanced due diligence process.

Key Bank, Columbus, Ohio - Aug 2016-Feb 2017

Floating Teller

Assists new and existing clients with account transactions as well as gaining sales opportunities. Resolve any client issues. Communication to find new client relationships. Process transactions, maintain cash drawer, find referral opportunities, balance ATM, as well as assist management and the team lead.

Discover Financial, New Albany, Ohio - Nov 2014-Dec 2015

Global Compliance Investigator

Research suspicious activity of case studies by dismissing or identifying anti-money laundering activity. Provide evidence of each case by referencing the merchant or card member including company policy. Complete KYC procedures according to sanctions and anti-bribery lists.

JP Morgan Chase Bank, Westerville, Ohio (Polaris) - Feb 2014-Nov 2014

CWM Compliance Investigator (Pre-hire process for broker dealers)

Communicate with Managers and HR contacts regarding the securities process and registration for broker dealers. Verifying all licenses for dealers are current and up to date for their affiliated state. Verifying all information through FINRA.

Facility Source, Worthington, Ohio - July 2013-Feb 2014

EMS Coordinator (HVAC audits)

Schedule lighting, thermostat, and security administration. Keep detailed records of findings. Using multiple systems to set the schedules for the vendors. Analyze meter readings according to regulated stats of the vendor and making sure they times are according to the state and location.

Huntington Bank, Easton, Ohio - Dec 2012-Apr 2013

AML Investigator (CTR Processor)

Process CTR’s according to FinCen regulations. Determine the needs for Currency Transaction Reports by researching daily financial center high dollar cash transactions.

Liberty Savings Bank, Wilmington, Ohio - Jun 2004-Dec 2012

BSA Risk Analyst/CTR Reporting Specialist, 2010- 2012

BSA Risk Analyst/Subpoena Processor, 2007-2010

Customer Service Representative, 2004-2007

●Determines needs for Currency Transaction Reports by researching daily financial center high dollar cash transactions.

●Performing government reporting on behalf the financial center and complying with BSA/AML, CIP, Ofac and US Patriot Act Regulations by monitoring and identifying high risk activities.

●Hold staff accountable by communicating with financial centers about compliance and internal policies.

●Submitting CTR’s in a timely fashion by using BSA E-Filing.

●Processing US Patriot Act Section 314 (A) by following government directives.

●Complying with daily Watchdog Reports by researching possible matches.

●Reviewing daily Ach System Reports and IAT/Ofac requirements and comparing possible matches to Watchdog software.

●Completing risk analysis of product lines, customers, and services by profiling transactions through AML compliance.

●Maintains a list of the high-risk business customers by the reviewing process.

●Monitor financial centers cash levels by analyzing the monthly trends.

●Team efforts on special projects and daily duties.

Firstar/US Bank – September 2000-June 2004

Sales Associate, 2000 – 2001

Lead Sales, 2001 –2002

Co. Manager, 2002 – 2004

●Sale Associate-Completing loan processing, balancing the ATM, the vault teller, completing teller transactions, aiding other financial centers, investment referrals, and customer follow-up.

●Lead Sales- Completing loan processing, balancing the ATM, the vault teller, completing teller transactions, aiding other financial center, investment referrals, customer follow-up, mortgage referrals, and leading in daily sales.

●Co-Manager- Completing loan processing, balancing the ATM, the vault teller, completing teller transactions, aiding other financial center, investment referrals, customer follow-up, mortgage referrals, campaign promotions, daily audits, financials, floating manager, coaching, motivating the staff, coordinates daily operations, and maintains overall functions of the financial center.

TRAINING

●BSA Anti Money Laundering Annual Compliance Training

●AML Executive Training

●Suspicious Activity Report Completion

●Ofac Getting Stronger

●BSA & New Account Interview CIP & CCD

●BSA Compliance Management Training

●Ofac & Sanctions Compliance Training

●Mortgage Fraud

●Federally Defined High Risk Clients & Entities

●How to Conduct Anti Money Laundering Investigations

●Subpoena Process/BSA Training

●Customer Service & Management Training

●EDD Profile Monitoring

Education

●B.A., Business Management, Central State University, Wilberforce, Ohio, 1992

Reference

●Mrs. Sheri Cook, 811 Longcreek, Centerville, Ohio 45458, 937-***-****, (teacher)

●Mrs. Jennifer King, 2251 Rombach Ave., Wilmington, Ohio 45177, 937-***-****, (BSA Officer)

●Mr. Steven Roe, 470 Lamplighter PL., Xenia, Ohio 45385, 937-***-****, (Manager)

●Mr. Mark Koogler, 101 Alex Bell Road, Centerville, Ohio, STE 145, 45459, 937-***-****, (Co-Worker-Manager)

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