Customer Service Data Entry

Crestview, FL ***** 408-***-**** adz42m@r.postjobfree.com

GINA WEST

Versatile Order Administrator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

PROFESSIONAL

SUMMARY

SKILLS ● Data Entry

Microsoft Excel/Word

/Office

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● Teamwork

● Critical Thinking

● Problem solving

● Troubleshooting

● Attention to Detail

● Multitasking

● Freight logistics

● Technical Support

Data Communications /

Collection

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● Document Oversight

PROJECT COORDINATOR 01/2020 to 02/2023

Rush Order Inc, Gilroy, CA

ORDER ADMINISTRATOR 01/2018 to 12/2020

Rush Order Inc, Gilroy, CA

WORK HISTORY

Collaborate with project managers to develop project plans including timelines, budget and resource allocation

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● Kept projects on schedule by managing deadlines and adjusting workflows. Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

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Generate regular project status reports and provide updates to project managers and clients as needed.

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● Maintained database and spreadsheets with accurate inventory and status.

● Created job files for each project and maintained current data in each file. Entered purchase orders for products or service information, quantity, delivery date, payment information and shipping address

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Examined orders to confirm accuracy, completeness and adherence to customer requirements.

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● Communicated with customers to address order inquiries, changes and cancellations. Input order information into system and updated customer accounts to document and track customer orders.

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● Monitored and tracked inventory to achieve prompt order fulfillment.

● Updated company tracking system with latest information.

● Liaised with suppliers and vendors for prompt delivery of orders. Utilized customer service software to accurately enter customer data, process orders and update customer records.

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● Informed supervisors and coworkers of inventory needs and double-checked supplies CUSTOMER SERVICE/SUPERVISOR 07/2009 to 12/2018

Rush Order Inc, Gilroy, CA

before completing customer orders.

Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.

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Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

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● Monitored service desk ticket queues to facilitate timely response and resolution. Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

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Maintained knowledge of company products and services to promptly resolve complaints and concerns.

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Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

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● Coached employees through day-to-day work and complex problems. Gilroy High School, Gilroy, CA

High School Diploma, 06/1996

EDUCATION

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