Kiozsa Spann

Headland, AL *****

adz3tt@r.postjobfree.com

+1-229-***-****

Authorized to work in the US for any employer

Work Experience

3rd Party Collector

MRS BPO - Taylor, AL

November 2022 to Present

Customer Service Representative

iQor

October 2021 to November 2022

Answer inbound calls for patients with questions regarding medical bill. Explain EOB to patient and update health insurance. Certified Medical Assistant (CMA)

Southeast Health - Dothan, AL

September 2019 to October 2021

Customer Advocate

TeleTech

October 2017 to September 2019

Assist members with claim review and questions regarding medical insurance. Captioning Assistant

Hamilton Telecommunications - Albany, GA

May 2017 to July 2017

Customer Service Representative

Teleperformance - Albany, GA

September 2016 to May 2017

Education

Associate in Medical Assistant

Albany Technical College - Albany, GA

August 2018 to August 2019

Plant Science

Fort Valley State University - Fort Valley, GA

2013 to 2015

High school diploma or GED

Skills

• Customer Service

• Assisting

• Call Center

• Helping

• Venipuncture (Less than 1 year)

• Electronic Medical Records (Less than 1 year)

• Growing Experience

• Vital Signs

• Experience Administering Injections

• Medical Office Experience

• Medical Scheduling

• Medical Imaging

• Computer Skills

• Patient Care

• Medical terminology

• Medical receptionist

• Phone etiquette

• Microsoft Office

• Medical billing

• Sales

• Software troubleshooting

• Accounts receivable

• Windows

• ICD-10

• PCI

Certifications and Licenses

CPR

February 2019 to February 2020

CMA (AAMA)

July 2019 to July 2024

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