DONNA JEANNETTE WILLIAMS

**** ******** ** *********, ** 40511 859-***-****

adz3su@r.postjobfree.com

EDUCATION

**** ************** **********, ************** ** 1989 Murray State University, Murray KY Masters: Organizational Leadership Bachelor’s: Political Science GPA: 4.0 Minor: Marketing

GPA: 3.0

SUMMARY

I have over 30 years of experience in local government, hotel and hospitality services, retail sales and management, healthcare billing and management, and telecommunications management. I have good communication skills, verbal and non-verbal. I have a good understanding of the English language and perform job functions with attention to detail, accuracy, and follow-up. I am a clear thinker who remains calm and resolves problems with good judgment and logical thinking. I also work cohesively with co-workers as part of a team and their leadership.

WORK HISTORY

SpringHill Suites by Marriott near Univ. of KY

Night Auditor (PT) October 2018-March 2020

Ambassador for Hotel Verify and make corrections to room rate report Handle all check-ins and check-outs Process adjustments, rebates, paid-outs, Audit others’ work and correct discrepancies and credits Close P.O.S. after work is balanced Answer incoming calls while upholding Run and close end of day program guest services standards Runner for Housekeeping needs during Back-up work until it has been completed midnight shift Reconcile telephone calls and miscellaneous Compute, classify, and record numerical accounts

data to keep financial records complete Operate P.M.S. (Property Mgmt. System) and maintain Security of System

October 2022-Present

Front Desk Agent (PT) December 2016-March 2020; October 2022 to present

Assist guests’ w/check-ins and checkouts Answer and process all calls Handle all special requests in accordance Resolve guests’ complaints Standard policies and procedures Acknowledge all guests Anticipate guests’ needs and respond promptly Keep bank monies secure at all times Commute pertinent information to appropriate Handle overbooked or walk-in guests personnel and promotions, and daily house Maintain complete knowledge of all hotel counts features/services, all room rates,

packages, and expected arrival/departures

Volunteer Jobs

Over 15 years of working with th Roots & Heritage Festival Inc as th Hospitality Chairperson

Work History in Diverse Industries

Xerox Corporation (seasonal) October 2016-December 2016 Customer Care Assistant

Scott-Larkin Dental, Lexington KY (seasonal) July 2013 to October 2013 Assistant Office Manager

Lexington-Fayette Urban Co. Govt., Lexington KY September 1999-July 2012 Staff to Council II September 2005 to March 2011

Council Office Administrative Specialist November 2011 to July 2012 Interim Council Administrator March 2011 to November 2011 Legislative Aide March 2003 to September 2005

LEXCALL-Customer Service Specialist January 2000 to March 2003 Police Dispatcher September 1999 to January 2000

Eastern State Hospital, Lexington KY April 1998 to January 1999 Hospital Accounts Receivables January 1999 to September 1999 Patient Billing Associate April 1998 to January 1999 SmithKline Beecham

Patient Billing Associate February 1997-April 1998 GTE, Lexington KY

Telephone Operator June 1993-February 1997

Lexington Herald-Leader, Lexington KY

Customer Service Representative March 1991-December 1993 August Max Woman Clothing, Lexington KY

Selling Supervisor September 1990-April 1991

References upon Request