Operations Manager

Brandy K. Kriger

adz3np@r.postjobfree.com 940-***-****

https://www.linkedin.com/in/brandykriger

PIMS, Inc

Chief of Staff

Operations Manager-Projects, Facility, Procurement June 2021 - Current

Provide exceptional support to the Chief Operating Officer; confidently serving as proxy to support seamless workflow, continuity, and time management

Conduct market research to drive continuous improvement efforts, growth, and organizational excellence

Lead the successful execution of extensive task lists, critical communications, develop and streamline Administrative SOPs, contracts and RFP management, while maintaining dynamic schedules

Augment the Executive’s operational time and efficiency by attending organizational meetings, following up with key partners on critical aspects, and collaborating with the Org Leads in keeping the leadership team accountable for operational goals and KPIs

Successfully partner with cross-functional teams to drive the timely execution of initiatives and projects

Eliminate time and resource inefficiencies by recognizing gaps in objectives and priorities

Drive engagement initiatives to increase team collaboration and morale

Design and drive implementations to ensure successful completion within budget and time constraints while proactively identifying business risks and cost analysis

Slashed facility maintenance expenses 25% by negotiating service agreements and contracts, while maintaining the current flow of business and enhancements of services

Proven success in implementation and onboarding of new clients

Effectively implement new processes for streamlining efficiencies across multiple teams

Training and development of new staff members to ensure appropriate understanding of goals and expectations

Optum-FL June 2015-June 2021

Executive Project Manager / Sr. Executive Assistant-Supervisor

Provided direct support to the Chief Executive Officer, Chief Financial Officer, and Chief Medical Officer

Successfully acted as proxy to both the CFO and CMO, exhibiting sound business judgement through decision making and procedural initiatives

Designed and owned project plans and objectives to drive implementations and ensure successful completion within budget and time constraints while proactively identifying risks and resolutions

Thrived in the planning, coordinating, budgeting, negotiating, and executing multiple projects, meetings, conferences, dinners, as well as special recognition events for groups of up to 1500 attendees

Efficiently planned and executed travel arrangements (Domestic and International), with coordinated expense reports and reimbursement documentation

Efficiently managed the flow of work in the Executive Suite

Respectfully supervised, coached, mentored and evaluated the Administrative Professionals within my supervisory lane

North Texas State Hospital November 2004-May 2015

Chief of Staff / Sr. Project Manager

Provided highly intuitive executive support to aid in the efficacies of the Executive team consisting of the Clinical Director of Operations, Clinical Director of Psychiatry, and the Facility Superintendent

Designed and owned project plans and objectives to drive implementations and ensure successful completion within budget and time constraints

Insightfully developed quality initiatives and processes to successfully align with state regulatory requirements

Enhanced the Executive’s time and efficiency by attending organizational meetings, following up with key partners on critical aspects, and collaborating with the Organizational Leads in keeping the leadership team accountable for operational goals and KPIs

Effectively managed the processes of credentialing and privileging of all Medical Staff for multiple facilities

Successfully built rapport with department heads to create cohesive project teams and workflows

Facilitated the creation and maintenance of discipline specific files, departmental files, personnel files, as well as medical staff policies, procedures, and State and Federal bylaws

Successfully lead the participation of leadership in all regulatory surveys (Joint Commission, CMS, Disability Rights, Root Cause Analysis, Risk, etc.), while maintaining a current and continuously updated knowledge of prevailing standards

Profile Summary:

Resolute leader with 18 years of experience solving complex business and operational issues within

stringent timelines and financial objectives. Highly innovative; directing acquisitions, projects, and

operations to achieve desired, positive results.

Detail oriented, results driven, with an incredible acumen for Risk mitigation and conflict resolution. Education:

Midwestern State University

• Business Administration

American School of Business

• Business Computer Sciences

Project Management Institute

• Project Management Professional

International Assoc. of Professions Career College

• Event Planning Specialist

• Meeting Planning Specialist

Soft Skills:

• Microsoft Suite

• Excel

• Visio

• Power Point

• Word

• Teams

• One Drive

• SmartSheet

• Concur

• Zoom

• Workday

• Paylocity

• Adobe Pro

• Citrix ShareFile

Personal Attributes:

• Own it/Solve it philosophy

• Sound judgement

• Data-driven decision making

• Reliable

• Consistent

• Organized

• Ambitious

• Extraordinary work ethic

• Service first mindset

• Incredible event planning skills

• Mentor and coach

• Strategic Thinker

• Strong relationship/rapport building

• Clear, concise communications

Certifications:

• Notary Public State of Florida

• PMP

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