Customer Service Representative

CATHERINE A. HART

*** ********* **., *-* ***/***-3423

Park View, IA 52748 adz3d6@r.postjobfree.com

OBJECTIVE: CUSTOMER SERVICE, PART-TIME, 25-30 HOURS PER WEEK

EXPERIENCE: Extensive background in all aspects of office administration, sales support and effective customer service.

Efficiently managed a full range of office functions, including data entry/retrieval, order processing, inventory control, and maintenance and business correspondence filing.

Oversaw numerous accounting duties, such as general bookkeeping, billing, invoicing, cost accounting and financial reports.

Personally trained and supervised personnel in efficient company procedures.

Skilled in trouble-shooting and problem resolution in high-pressure situations.

EMPLOYMENT:

Advanced Business Systems, Moline,IL 2022-2023

Dispatch and customer service

Answer all incoming calls

Place orders for office equipment, replacement toners and copy paper

Schedule installs for new equipment as it was delivered

Dispatch technicians to repair client office equipment

Commitment to satisfy the customers equipment and supply aspects

Retail Grocery Inventory Services (RGIS), Davenport, IA 2017-2022

Retail Inventory Associate

Part-time job equating to approximately 25 to 30 hours per week.

Conducts accurate inventories for various retail, grocery, and department stores throughout the eastern Iowa and northwestern Illinois area.

Received praise from supervisors for professionalism and making a good impression on clients.

Douglas Industries, Inc., Eldridge, IA 2017

Customer Service Representative

Part-time job equating to approximately 25 to 30 hours per week.

Accommodated approximately 10 to 15 customers daily by providing product quotes and answering customer inquiries.

Contacted the appropriate sales representatives or department when customers had specific questions regarding particular products or product lines.

Invoicing and provided product samples to current and prospective customers.

Reference: Heidi Claeys: 563-***-****.

Expert Global Solutions (EGS), Inc., Davenport, IA 2013-2016

Customer Service Representative for Customer Representative Department.

Part-time job equating to approximately 25 to 30 hours per week.

Provided excellent customer service to doctors, nurses, pharmacists, medical assistants and policy holders by requesting prior authorizations or overrides on necessary medicine based on tier levels.

Handled all customer interactions in accordance with the pertinent privacy policies and Health Insurance Portability and Accountability Act of 1996.

Recognized by the organization for excellent customer care by achieving Star status and receiving multiple bonuses.

NACA Logistics (Vanguard), Carol Stream, IL 2005-2012

Customer Service Representative for the Less than Container Load (LCL), Overage, Shortage and Damaged (OS&D) Cargo Invoicing and Gateway Team.

Completed no less than 100 work orders per month and updated and tracked multiple spreadsheets to ensure work orders were properly placed on scheduled vessels. Daily, resolved customer questions and problems that occurred when cargo was crated and shipped.

For the Gateway team, skillfully calculated invoices, provided customer service, issued quotes and coordinated plus scheduled 100% of the trucking and rail-to-vessel deliveries.

Recognized by supervisors for excellent multi-tasking abilities, assigned to provide critical reports to corporate.

Managed the LCL export team deliveries and provided customers delivery quotes and destination rates. Trusted by management to arrange shipping to ports that the company did not regularly service.

Fifth Third Bank, Rolling Meadows, IL 2004-2005

Trusts and Wills Representative

During the major acquisition of Sears Bank by Fifth Third Bank, entrusted by Fifth Third Bank to organize all trusts and wills transferred from the Rolling Meadows, IL office to the main vault at the Willis Tower.

Efficiently merged the Sears Bank records with the Fifth Third Bank records by organizing and filing the electronic and paper data and creating detailed spreadsheets and file cards to simplify the merger tracking for management.

Aon Corporation, Rolling Meadows, IL 2002-2004

Benefits Liaison

Provided customer service for multiple accounts, including Pentair, OCE, Bally Fitness Center, Crown, and Alliant Energy, by inputting health enrollment, changing pensions and updating death benefit claims.

Selected by management to complete a comprehensive one-week course on HIPPA Privacy Act.

Packaging Personified, Inc., Carol Stream, IL 2000-2002

Account Coordinator

Managed key company clients, Georgia-Pacific, Xpedx, Toronto Bakery, Harlan Bakery, and Pet Life Dog Foods.

Performed order processing & tracking, expediting, inventory control, file updating and report generation, for plastic product manufacturer.

Developed and implemented better operating procedures to provide more accurate order processing and field sales support.

Consistently received top evaluations for superior work performance.

Distributor's Stock Forms, Addison, IL 1994-2000

Customer Service Representative

Managed the Houston, TX warehouse, including routing, scheduling, inventory tracking and shipping/receiving.

Expertly performed a full range of services to include order processing, credit approvals and extensive customer service. Supervisors recognized performance by assigning me to train new employees in company policies, procedures and product lines.

Koike Aronson Inc., Elk Grove Village, IL 1993-1994

Administrative Assistant

Provided customer service, special events/training seminar planning, data entry and retrieval, business correspondence, and client relations.

Assisted sales representatives in shipping, scheduling and travel reservations.

Smurfit Flexible Packaging, Schaumburg, IL 1985-1993

Assistant Accountant & Customer Service Representative

As an Assistant Accountant, responsible for cost accounting, billing, credits, posting, routing, shipping and customer service for a division of Jefferson Smurfit Corporation.

Generated labor reports, daily sales reports and streamlining recommendations and tracked graphics and artwork for corporate projects.

Trained new employees in general office functions and proper handling of customer inquiries and complaints

As a Customer Service Representative, provided job estimations, inventory, order processing and data entry/retrieval.

Recognized by supervisors for providing extensive distributor liaison and promoted to assistant accountant.

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EDUCATION: Harper College, Palatine, IL 1989-1992

Completed courses in Customer Service, Accounting and Bookkeeping.

Elgin Community College, Elgin, IL 1987-1989

Attended classes in Accounting and Computer Programming.

Iowa State University, Ames, IA 1970-1971

Completed courses in History, Engineering and Anthropology.

PROFESSIONAL

ACTIVITIES: * Completed numerous training seminars and workshops in sales, computer operation, loan procedures and customer service.

* Past member of the Red Cross Disaster Action Team.

* Past member of the Chicago Ballet.

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