Customer Service Patient Care
Resume:
CARMEL
FEELEY
adz35o@r.postjobfree.com
Lockport, NY 14094
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable Job Title with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Talented Job Title goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Talented Job Title with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Highly skilled and enthusiastic professional with more than Number years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in State. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and PROFESSIONAL SUMMARY
problem-solving skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over Number years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Reliable Medical Support professional with Number years of experience in Type environment. Expertly assist with office operations and physician support by gathering patient information, Task and Task. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized Job Title with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Highly-skilled phlebotomist with Number years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Care-focused Phlebotomist bringing Number-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Competent Phlebotomy Technician with Number years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. SKILLS
• Informative Announcements
• Call Transfers
• Clinical Staff Management
• Containment Procedures
• Resource Monitoring
• Train Employees
Newfane Hospital - Nurses Assist,Hospital Administration and Admission
Williams St Newfane Ny • 09/2000 - 09/2014
WORK HISTORY
• Greeted guests in with friendliness and professionalism. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
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• Laboratory Testing
• Nursing Assessment
Community-Based Educational
Programs
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• P&L Analysis
• Medication Administration
• Incident Reports
• Author Reports
Patient Data Management
Systems
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• Logistics Project Management
• Training Programs
• Emergency Readiness
Health Management Information
Systems
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• Organizational Goal Development
• Operational Requirements
• Collections Processing
• Healthcare Regulations
• HIPAA Guidelines
• Specialty Care
• Floor Assignments
• Reminder Calls
• Compliance Advisory
• Rehabilitation Programs
• Digital Filing
• Personnel Files
Medical Programs
Implementation
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• Customer Accounts Management
• Customer Satisfaction
Instructional Materials
Development
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• Fund Accounting Software
• Hazard Elimination
• Utilization Management
• Accreditation Coordination
• Clerical Support
Nccc
Saunders Settlement Sanborn Ny •
06/2001
Associate Of Applied Science:
Medical Assisting
Lockport High School
Lockport, NY • 02/1999
CNA NUTRITION : Cna Nutrition
EDUCATION
Medina Hospital - Phlebotomy Technician
Ohio St Medina Ny • 09/2010 - 09/2011
Dr William Stephen - Medical Office Assistant
Delaware Ave Tonawanda Ny • 09/2008 - 09/2011
Worked closely with management to provide effective assistance for specific aspects of business operations.
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Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
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Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
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Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
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Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
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Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
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Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
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Completed proper sanitation and cleaning of equipment and work areas between patients.
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• Centrifuged blood samples as outlined in clinical protocols. Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
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• Logged patient information and recorded results into system. Tracked collected specimens by initialing, dating, and noting times of collection.
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• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily. Used personal protective equipment correctly to protect coworkers and patients.
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Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
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Collected fluid or tissue samples by using appropriate collection procedures.
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Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
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Followed physician orders to correctly administer therapeutic phlebotomy.
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• Monitored patients for reactions and verified sample quality. Participated in continuing education programs to stay up to date on new technologies and procedures.
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• Conducted venipuncture and other CT procedures.
Addressed questions and concerns to educate patients on collection process and procedures.
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• Organized daily work based on collection priority.
• Reviewed patient records for accuracy and completeness. Assembled tourniquets, needles, and blood collection devices to prepare work trays.
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• Adhered to strict HIPAA guidelines to protect patient privacy. Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Provided prompt, polite and professional in-person and telephone customer service.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Updated patient information and insurance details for accurate electronic medical records.
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Coordinated patient scheduling, check-in, check-out and payments for billing.
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Prepared patient charts by gathering and organizing medical records ahead of appointments.
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Used Software to schedule appointments for doctor visits and procedures.
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Registered patients and completed associated paperwork for accurate records.
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Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
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Obtained pre-authorization from insurance companies ahead of medical services.
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Reconciled daily payments received and prepared deposits for smooth office finances.
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Relayed care and medication advice to patients to relieve physicians during peak hours.
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Received, recorded and filed medical payments by check, cash, and credit card.
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Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
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Performed various administrative tasks by filing, copying and faxing documents.
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Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
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Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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Managed office logistics by scheduling appointments, maintaining files and collecting payments.
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Obtained payments from patients and scanned identification and insurance cards.
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Completed administrative patient intakes with case histories, insurance information and mandated forms.
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Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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• Prepared and processed patient referrals and transfer requests. Placed new supply orders, managed inventory and restocked clerical spaces.
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Registered and verified patient records before triage with most up-to-date information.
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Received and routed laboratory results to correct clinical staff members.
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Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
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• Assisted with medical coding and billing tasks.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
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• Conducted patient intake interviews, recording and documenting Millard Fillmore Suburban Hospital - NA Phlobmist Oncology Williamsville Ny • 09/2004 - 09/2007
Odd Fellows & Rebekah Nursing Home - CNA
Lockport, NY • 09/1989 - 01/2002
relevant information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
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• Processed medical insurance claims and payments. Managed office bookkeeping with insurance billing and patient payments.
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Assessed patients during course of treatment to identify concerning reactions.
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Cultivated warm and compassionate atmosphere for patients receiving chemotherapy, wound care and Treatment in infusion treatment facility.
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Recorded all patient discussions and transactions in charts for future reference.
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Protected patients from harm by following precise hospital security requirements.
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Educated family members and caregivers on patient care instructions.
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Monitored patient reactions after administering medications and IV therapies.
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• Managed patients recovering from medical or surgical procedures. Equipped patients with tools and knowledge needed for speedy and sustained recovery.
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Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
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• Evaluated patient histories, complaints, and current symptoms. Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
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Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
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Cared for residents in assisted living facility and delivered high-quality support to meet needs.
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Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
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Helped clean and prepare patient consultation rooms to maintain hygiene standards
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Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
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Supported ambulation and physical therapy needs by conducting planned exercise routines.
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Oversaw and maintained patients' rooms, group living areas, and nurse stations.
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Educated patients and family members on best home care practices for healing and recovery.
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Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
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Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
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Documented patient information and care activities in electronic health record.
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Helped patients with self-feeding and assisted feeding, based on individual needs.
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Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
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• Facilitated personal hygiene management, feeding and ambulation. Upheld infection control and prevention policies across different patient-facing areas.
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Helped patients complete range of motion exercises to prevent loss of function during care.
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Responded to patient requests for supplies and personal comfort items such as extra blankets.
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Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
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• Supported needs of Number+ residents under long-term care. Followed directions of licensed nurses to administer medications and treatments.
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Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
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Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
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Transported patients between rooms and appointments or testing locations.
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Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
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Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
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Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
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• Delivered high-quality care to Type patients in hospital facility.
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