Michael T. Woodhouse

***** *** **

Oakhurst, CA *3644

831-***-****

adz2kx@r.postjobfree.com

Professional Experience

*-**** ****** *********, ********, CA

Present Network Technician

Support for internal customers / staff Sierra Tel (multi-site) Backup and storage solutions management utilizing Quest Rapid Recovery technology in VMWare environment Vcenter 8. 3 – Site replication DR with offsite storage of archive drives Proofpoint email security

Quest Mail Archive Manager

Support for Cisco, Dell and FS switches / routers

Check Point FW

PRTG Network / Device Monitoring

FME Data Transformation geospatial extract, transformation and load software Security monitoring and response using Dell Secureworks, ESET Security solutions for server and desktop systems

Elation financial management and payroll software

BMC Trackit Helpdesk ticket resolution software

Cisco Firepower WEB Management

Multi-Factor Authentication management (DUO)

Ivanti software patch management and deployment

Dell / EMC storage solutions management for VM environment Office 2021 / Exchange 2019 Support

Hardware troubleshooting / RMA management

Exacqvision Security Monitoring System / Camera’s

Day-to-day operational support for desktops, servers, network and printers See more IT/IS job experience / training below this section. These were just part time jobs while living in Alaska

2021 City of Craig, Harbor Office, AK

Accounting Clerk

Maintain all financial / accounting functions for the Craig Harbor Office Invoicing and billing

Deposits of Credit Card, Checks and Cash payments

Harbor slip assignments

On-call as needed to monitor VHF coast guard channel 16 for Harbor related matters Coordinate permanent and transient slip allocation Responds to customer inquiries in person, phone and Email 2021 Peace Health Medical Clinic, Craig, AK

Patient Access Representative

Manage daily appointment schedules which may include reminder calls and all referrals May transport patients utilizing escort or wheeled transport equipment. Pre-registers/registers patients with accurate patient demographic, financial data Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc.

COVID VACCINE STATUS

BOTH 1ST AND 2ND DOSES

2nd BOOSTER 2022

Immunization card available

upon request

2007 City of Santa Cruz, CA

2017

Network/Systems Administrator

Maintain all server hardware, network infrastructure and related software for 20+ data centers and 100+ servers

Project management for City technology upgrades or new infrastructure MS Exchange Admin

Maintain DNS, DHCP, GP and Internal/External SSL Certificate generation / renewal Cisco VOIP Implementation and Management

Cisco switches and routers installation / configuration / security Connectivity Inter-site via fiber hauls, cable (ISP) and T1 locations Cisco Meraki networks for remote connectivity utilizing 4G, T1 or other broadband services VMWARE Administration, 70+ virtual servers

EMC Solutions Storage Management

Procures, configures, and installs new servers and network hardware and software Participates in the development of policies and procedures SQL dba for various systems, backups, restores, security and db creation Backup Appliance hardware maintenance, job scheduling and system/file restore Video Surveillance equipment implementation, support and backend storage Power Systems planning and implementation for remote data centers Participates in analysis, design, development, and evaluations regarding the server, clients, and network systems planning to support new applications and technologies Wi-Fi hardware planning, network installation and software configuration Security systems implementation and configuration, card reader door access, mechanical gate systems

Support for Waste Water Treatment Plant, AC / DC circuits, PLC Controllers, IP configuration for remote system control units.

Manage hosted anti-virus / anti-spam Email service Responsible for applying server operating system and application updates and configuration changes and performs systems backups and restores according to IT policies and procedures. Provide high level support for IT Help Desk Staff

Successful communications with upper management, department heads and staff Courteous service to all internal city clients, vendors and local community Assist in maintenance and troubleshooting of all desktop computers and related hardware Support for all City of Santa Cruz departments / locations Managed junior level technicians as needed

2002 Ocean Mist Farms, Castroville, CA

2007

IT Systems Administrator

Provide support for Ocean Mist Farms and affiliated companies including 5 remote locations in California and Arizona.

Project manager for complete new data center design and implementation. Project manager for all technology upgrades, deployments and infrastructure design Responsible for providing customer service to end-users; effectively communicating IT plans to the user community and how it relates to them; and escalating clearly defined problems to management when necessary.

Responsible for all computer systems, networks and software at all locations Research, design, purchase and implement new technologies which increase efficiency and productivity

Support Famous client and server operations

Maintain security for file and email systems

Maintain anti-virus for file and email systems

Provide 24/7 on-call support

2002 Southwall Technologies Inc., Palo Alto, CA

2003 LAN Administrator

Responsible for corporate NT/2000 servers

Provide IT customer service

Exchange 5.5 / 2000

20 corporate servers NT 12000

Administer NT 2000 domain structure

Maintain backups using Veritas BackupExec / HP & Dell autoloaders Migrated ADP, ABRA and Equity Edge finance applications to new Dell PowerEdge server Domestic and international support for company sites TrendMicro anti-virus solution

Webmaster in charge of corporate domain registrations / renewals Help Desk support for 2nd tier user issues

2002 Green Valley Christian School, Watsonville, CA Network / Systems Consultant

Migrated NT4.O domain to W2k w/active directory Reconfigured Win9x & Me clients for domain access Implemented Norton Corporate Edition AV solution

Updated / configured Veritas Backupexec

2000 Specialty Ultravision, Inc., Campbell, CA

2002

IT Manager

Managed US IT operations, reported to IT Director stationed in Canada Managed budget for hardware acquisitions and staffing Managed IT Technician

Administered 8 Servers (US) & 7 (Canada)

Provide 24X7 support

Managed ISP contracts and services

Client desktop software, hardware and business application support (75+ user base) Implemented / Administered Exchange 5.5

Responsible for disaster recovery for Exchange and NT servers DNS, WINS, DHCP

Check Point FirewallNPN 4.1

Set standards for desktop equipment / software

Administration of Corp. WEB site

Purchasing and budget tracking for computer equipment Served as member of Corp Activities Committee

1997 Condor Systems, Inc., San Jose, CA

2000

IT Help desk Supervisor / IT Enterprise Systems Administrator Supervised help desk staff as direct reports

Managed help desk operations and IT customer service Managed IT budget for hardware acquisitions and staffing Provided group or individual training to end-users Evaluated educational requirements / training for help desk staff

Responsible for disaster recovery for Exchange and NT servers Client desktop software, hardware and business application support (Cincom)(400+ user base) NT Systems, Exchange, RAS, SMS / SQL, WEB Admin Faxination / Communications Server Admin.

Hardware acquisition / distribution manager

IT vendor / contractor management

Cincom business Database desktop application support (ODBC, SQL & Oracle connectivity) Support of PBX and Voicemail system

Served as member of Corp Activities Committee

1996 Hewlett Packard (Contractor), Santa Clara, CA 1997 Network Administrator

Client desktop support to the users of HP (1000 user base) NT Systems Administration

Support included: WINNT 4.0, 3.51, Win95 & Win3.1 platforms Exchange 5.0 rollout to CLS organization

NT, Netware and NFS network support

Desktop applications: cc: mail, Lotus Notes, Reflections, Telnet and internal HP business packages.

Migrated users from NFS to NT network

Provide client support as liaisons to HP IT groups 1993 Borland International, Scotts Valley, CA

1996 Software Engineer

Technical support engineer on dBase for Windows database application Database Application development in dBase for Windows NT systems support

Microsoft Beta-Site-Tester for Win95, NT4.0

Support of hardware, networking and phone systems for Tech Support Division Liaison between Tech Support Division and Information Systems Organization Technical Writing and quality assurance

CompuServe on-line support

DBA

Served as member of Corp Activities Committee

1992 ETR Associates, Scotts Valley, CA

1993 Network Systems Administrator

Support users and hardware structure of Netware 3.11 250 User network Maintain computer systems and user requests

Planning and support of network upgrades

Support of Macintosh network and systems

Purchasing and budget tracking for computer equipment 1991 H.T. Electronics, Sunnyvale, CA

1992 Manager, Service Department

Managed day to day operation of service department Managed 2 technicians as direct reports

Hands-on repair of customer computers

RMA processing

1990 Custom Clone Designs, Santa Cruz, CA

Owner / Manager

Computer sales / service

Generated $120K in first year with no upfront working capital from a spare room in my apartment Installation of Novell networks / servers

Custom configurations of SoftRix medical / dental accounting software Purchasing and budget tracking for computer equipment Computer Training: VMWare Virtual Environment

Cisco Unified Messaging (Unity)

Cisco VOIP (Call Manager)

Cisco PIX firewall

EMC Storage Solutions

Apple Computer, Apple Repair Training Course

Microsoft Server NT-2010

Microsoft Exchange 5.5-2010 / NT Server Core Technologies Microsoft Exchange Advanced Trouble Shooting

Microsoft Exchange Multi-Site / Internet / Cloud Storage Microsoft Proxy 2.0

Check Point Software, Firewalll

Computer Software: Microsoft Office Professional 95- 2016 Microsoft Exchange Server 5.0-2010

Microsoft NT Server, 2000-2012 Advanced, Standard Server Microsoft SQL Server, Messaging Server and Collaboration server NT 4.0-W10 Desktop OS

Famous, Cincom, Cognos, Crystall Reports

Novell Netware 2 — 3.12

Symantec Enterprise Anti-Virus Solution

ADP Payroll client / server administration

Visio 2003-2016,

Symantec BackupExec 1 1 d, Symantec Backupexec System Recovery 7.0

Remedy Client Help Desk Software

Track-lt Helpdesk & Asset control

Computer Hardware:

Other / Hobbies:

EMC Storage Solutions

Cisco switches/routers

Compaq/HP Proliant Servers

WI-FI remote access points, Cisco,

Linksys, Netgear, Ubiquity

Dell Power Edge Servers

Dell, Compaq, HP, Gateway and clone workstations

Dell, Toshiba and Compaq Laptops

HP JetDirect, Laser Printers, Inkjet

Complete knowledge of system architectures, new builds / troubleshooting

Netgear Switches and Hubs

Digi Port Remote access product line

Brooktrout Remote Access solutions

Enjoy fishing, camping, boating. I have excellent customer service Skills and am a team player

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