Customer Service
Resume:
Anita Busby
Jasper, AL *****
adz2cf@r.postjobfree.com
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Data Entry - Product Knowledge - Call Management - Complaint Resolution - Adaptive Team Player
Order Processing - Research - Microsoft Office Suite - Medical Terminology Knowledge
Account Management - Customer Relationship Management (CRM) - Typing Proficiency - Travel Planning
Administrative Support - Database Management - Legal Compliance - Customer Relations
Call Center Operations - Team Development - Service Standard Compliance
Legal Assistant
Environmental Litigation Group - Birmingham, AL
02/2022-Present
•Completed interviews pertaining to current litigation cases.
•Updated databases with new information received from attorneys or clients.
•Scanned physical documents into electronic format for storage in a secure database system.
•Answered phones promptly while providing courteous customer service.
•Maintained client confidentiality in all matters.
•Proofread drafts of legal documents for accuracy in grammar and punctuation.
•Analyzed data related to cases for use in research or litigation purposes.
Store Manager
Dollar General - Birmingham, AL
02/2021-09/2021
•Conducted daily store operations, including opening and closing procedures and cash handling.
•Monitored inventory levels and placed orders to restock shelves.
•Established customer service standards and monitored staff compliance.
•Resolved customer complaints in a timely manner.
•Recruited, trained and supervised new employees.
•Keeping store stocked, seasonal items rotated and priced correctly
•Ensured compliance with safety regulations and company policies.
•Maintained accurate records of employee performance reviews.
•Keeping the team up to date on pricing, new items and policies.
Credit Manager
FARMER'S FURNITURE - Jasper, AL
07/2019-09/2020
•Managing day to day duties, arranging deliveries, handling customer service issues, reconciling bank deposits, and bookkeeping.
•Ensured timely and accurate processing of all credit transactions.
•Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
•Monitored customer account details for non-payments, delayed payments and other irregularities.
•Analyzed financial data to determine the degree of risk involved in extending credit.
•Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
•Collected overdue payments from customers using various methods such as phone calls, emails or letters.
•Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
Receptionist
H&R Block
12/2018-04/2019
•Greeted visitors and provided them with assistance.
•Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
•Scheduled appointments for clients, customers, and other visitors.
•Maintained a neat reception area by organizing materials and tidying up furniture.
•Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
•Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
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