Customer Service High School

TATEM SHASTEEN

*** ******* ***** *****,, *********, KY, 40504, US • 859-***-**** • adz17c@r.postjobfree.com Knowledge of in depth, as well as and abilities.

Expert in with a strong aptitude for and

Bringing together resources to help victims navigate the legal system. with and abilities.

certified

Professional with a strong sense of direction and the ability to lead. In stressful situations, maintain a calm, composed demeanor. is a hardworking and dependable who excels at and . Enthusiastic with passion for supporting victims of violent crimes. Maintain calm, composed demeanor in stressful situations. Offer deep network of local resources.

] and experts with exceptional interpersonal skills. with years of experience working in a nonprofit setting. Designing enrichment and anti-bullying programs is one of my specialties, and I'm very knowledgeable about A track record of providing families and children with effective support and care. and are both areas in which you excel.

Confidentiality and meticulous records are important to me. With years of experience as a skilled active listener and creative problem-solver, as well as excellent oral and written communication skills, Dedicated to building positive relationships with individual students and developing comprehensive success plans. Ability to recognize issues and integrate solutions to achieve. Compassion and patience for students from various backgrounds and with varying needs. Motivating leader who has built and managed teams in the past. Looking forward to taking on a new challenge with a successful team. Skilled at managing multiple cases while paying close attention to detail and having a thorough understanding of local resources. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. With hands-on experience, eager to learn new skills and advance knowledge. Professional Summary

Team building

Relocation protocols

Interviewing

Relationship development

Home visits

Problem resolution

Team management

Behavioral specialist

Recordkeeping

Project organization

Conducting interviews

Communications

Culturally-sensitive

Administrative support

Case history compilation

Insurance billing

Supervision

Planning and coordination

Inventory management

Evaluation and assessment

Anti-bullying program expert

First Aid/CPR

MS Office

Dedicated support

Organization

IEP writing knowledge

SIS understanding

Client advocacy

Process improvement

Customer service

Community referrals

Documentation and reporting

High School - 1999

Hudson High School - Hudson, FL

Foster Caregiver - February, 2020 to Present

Omni Visions - Lexington, KY

Built trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations. Coordinated between various entities to manage cases. Clients were given information about available housing, domestic violence, employment, education, and substance abuse treatment options. Facilitated parent workshops and classes to assist children in achieving academic and school success. Oversaw parent support groups that covered topics like positive discipline and parenting styles. Met with clients to discuss various service options and goals. Collaborated with community resources to encourage youth to participate in pro-social activities and to assist families in obtaining services. Skills

Education

Work History

Vision Center Manager - May, 2012 to September, 2017 Visionworks Doctors of Optometry - Lexington, KY

Was responsible for processing up to [number] customer orders per day. Identified

Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy. Created budgets and prepared quotes for new products and services. Managed

Oversaw change management activities for a department and a group of [Number] people. Assisted [Job Title] by answering phones, responding to guest inquiries, and providing information about the club's services during downtime. Raised the stakes.

Created

Solved

Kept track of everything.

Made a recording.

Had planned ahead.

Shared best practices with on-site and external personnel to align efforts and goals. Trained

Conducted supplier risk assessments and assisted with regulatory inspections. Assisted customers by using the [Software] system to locate merchandise at other locations, as well as coordinating shipments and deliveries. Recommendation

Used [Software] to accurately enter data into a batch ticketing system. Oversaw quality programs aimed at reducing late compliance activities. Excelled in every store position and backed up front-line staff on a regular basis to keep my knowledge current and relevant. Assessed customer needs and worked with supply chain and quality teams to find solutions. On-site training was provided by me.

Got better.

Set aggressive goals for employees in order to boost motivation and drive company success. Used [Software] to enter information from customer calls and onsite service visits into the company's system. Effectively controlled the release of proprietary and confidential information for general client lists. Had professional interactions with customers, peers, and [Job Titles], which aided in the development of clear communication and active listening skills.

Advised

Provided each customer with exceptional service by listening to their concerns and answering their questions.

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