NATATSHA CASIMIR

adyzxr@r.postjobfree.com

678-***-****

PROFESSIONAL SUMMARY

Passionate analyst with 10 years’ experience in customer service, inventory management, team management and financial technology. Enthusiastic about accurately handling time-sensitive tasks and minimizing wait times.

Experienced leader with 22 years of experience in call centers, billing support, auditing, escalations, and cash applications. Excited to bring my proven skills and leadership to your team.

Technical Skills: Zendesk, Avaya, Microsoft Office Suite

Knowledge & Skills Areas

Zendesk

Contact Centers

NetSuite

Billing Support

Salesforce

Audit Compliance

PROFESSIONAL EXPERIENCE

Sales Rep, L’OREAL PARIS INTYERNATIONAL 11/2016_01/2020

Analyze and provide support for billing issues to internal teams for review or correction.

Perform sales in a short time frame, and under a competitive environment and merchandizing activities.

Maintain an upbeat, positive, and motivated demeanor especially when interacting with company guests, coworkers, managers, and clients.

Make outbound and receive inbound calls and consistently follow company recovery sales, call model.

Provide clear documentation of all account activity within records system.

Call Center Analyst, VIDEOTRON-ATELKA INC 11/2014 _05/2016

Answers inbound calls and tickets from clients to provide prompt, accurate service including downloads, PIN replacements, fraudulent transactions, dispatch requests, troubleshooting, and problem escalation.

Prevent high turnaround times for calls to be dispatches to agent locations by liaising with teammates and advising the agent of any changes in the arrival time to resolve their issue.

Provide high quality first-level support to resolve hardware and software issues related to VIDEOTRON-ATELKA INC equipment and installation.

Facilitate services such as disconnecting service; analyzing and explaining customer’s bills, negotiating payment arrangements, consulting, and offering services and options that customers want and value.

Content Manager, LA VIE EN ROSE Lingerie Boutique 10/2013_07/2015

Lead a team of subject matter experts on questions of client content policies and workflows for their accounts.

Facilitated weekly staffing meetings with teams and ensure supply and demand forecasts are accurate.

Partner with Strategy and Operations and Compliance leadership teams to create best practices for staffing and utilization management.

Monitor content assignments and timesheet data in Salesforce to ensure accuracy of forecast and actual time.

Train new employees across various time zones on how to use CRM systems and Salesforce daily functions.

Analyzed error trends to identify policy gaps and solutions for improving quality metrics.

Facilitated training sessions for cross-functional business units such as Legal, Comms, Compliance, Engineering and Product teams.

Reviewed state, federal and local laws for compliance and safety of the content uploaded to platform in real time.

Trained content creators on best practices to better engage with the platform to communicate with followers and potential sponsors.

Head Manager, CLINIQUE INC Cosmetic 01/2011 – 04/2013

Responsible for daily opening and closing of registers & performing money counts for 5 cash drawers.

Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate pricing upon purchasing.

Processed returns, credits, gift cards, and various forms of POS payments for customers and employees.

Managed caseload of 30+ underrepresented individuals to find employment through networking and building relationships with businesses in the community.

Developed and implemented plans to assist individuals with disabilities and other barriers to independence prepare for, obtain and retain employment in the community.

Cultivated relationships with the local businesses community to community to support the employment objectives of clients and to promote the mission of CGI.

Worked with individuals to develop basic soft skills, appropriate problem-solving and coping mechanisms to aid in job retention by creating presentations and career readiness curriculum.

EDUCATION & PROFESSIONAL DEVELOPMENT COURSES

CDH COLLEGE; Business Entrepreneurial Certificate 2022/2023

AIU American Intercontinental University; Digital Media Production Bachelor 2020/2021

Le Reseaux; Business Administration Certificate 1984/1995

LaSalle College; Fashion Design Certificate 1990/1992

Inter-Dec College; Hair & Make up Certificate 1993/1994

Calixa-Lavallée; High-School Diplomate 1984/1990

AWARDS RECEIVED

Montreal Business County Young Foundation Entrepreneur Certificate (Montreal Finalist in Pierre 1997/1998

Bourque’s Business $10 000 Contest Grant)

Pageant Contesting for Miss Montreal Quebec/Freelance Modeling 1988/1990

European & Montreal based training Haute Couture in Paris, #1 Prize value of 35 000$ 1990/1991

Fashion Design Scholarship (1 Full- year of hands-on Training in Europe seminar

with Yves St-Laurent Haute Couture).

2/#1 Hairdressing Prizes 1993/1994

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