Cathy Brackett

Integrity/QC

Lancaster, KY *****

adyzrj@r.postjobfree.com

+1-859-***-****

Authorized to work in the US for any employer

Work Experience

Integrity Team Lead

KHC - Frankfort, KY

December 2021 to Present

My current Position is Integrity Team Lead heading up the Preview and SRR in Fraud review and direction to File processing. Previously I was the Quality Control Team lead over rent and utilities. I started here as a temporary employee with Robert Half from the very beginning of HHERF Program 1.0 in September 2020.

In all positions I have completed file processing, quality control reviews and Fraud preview/special review required claims. As well I have lead a team of 4 to 10 processors. Due to software limitations this requires daily report running and spreadsheet creation and review. I assist all departments with questions regarding processes and review for additional assistance when needed. I also audit payments pending from $8000.00 and up along with all LLR payments.

I have previous experience in auditing as the Finance Coordinator at a Previous position. Quality Control Team Lead

Ky Housing Corporation - Frankfort, KY

January 2020 to December 2021

Worked for KY. Housing Corp..as a Quality Processor for the Healthy at Home Eviction Relief program. Reviewing communicating, LL and tenant applications for the Multi million dollar program. Until hire on date June 2021

Finance Coordinator

Berea College - Berea, KY

January 2016 to February 2020

Collaborate with various departments to communicate financial/payroll information and needs. Accurately audited over $ 15+ million worth of monthly payroll to activity reporting. Assisted with travel claim forms of over 300 team members. Verified and created variance spreadsheets

Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.

Assisted with Review and process restructures to improve compliance with all applicable standards.

Supported budget administration with detailed payroll reports. Assessed accuracy, completeness and integrity of company financial records. Reviewed and reconciled discrepancies in payroll documentation. Worked with leadership to prepare elements of operating budgets and facilitate financial planning.

Cash Application Specialist

Aramark Financial Center - Lexington, KY

April 2014 to October 2015

Rectified discrepancies between accounting records and payments by researching transactions to pinpoint issues.

Issued receipts, discussed return policies, and directed customers to Office Locations for in person resolutions.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Troubleshot and resolved issues with Accounts.

Worked closely, albeit remotely, with front-end staff to assist customers. Processed customer payments quickly and with 100% accuracy.

Office Payroll Manager

Tammcor Industries - Nicholasville, KY

November 2013 to April 2014

This is a small Manufacturing Company that employees approximately 100 persons. All personnel held multiple duties.

• Payroll Processing • Organizational strengths

• Account Payable/Account Receivable • Invoice and PO creation

• Human resources Compliance • Production Statistics

• Job Posting, New Hire Orientation • Human resources Compliance

• Analytical researching • General ledger accounting Customer Care Specialist II

KU/LGE - Lexington, KY

October 2006 to August 2012

Started in Remittance until department was outsourced. Processing, batching invoices for 1 million customers with 100% accuracy.

Delivered fast, friendly and knowledgeable service for service orders and complaints. Reviewed customer data to assess current issues and determine potential solutions. Collected customer feedback and recommended procedural or available financial assistance. Prepared, completed and processed customer account requests and database changes. Kept customer and system account information accurate and current to support timely resolutions for all concerns.

Promptly responded to customer inquiries and resolved complaints. Resolved billing and service issues for Gas and Electric customers. Consulted with customers regarding Monthly Billing needs to address and resolve concerns. Heavy Equipment Operator

Central Rock Minerals - Lexington, KY

April 1999 to September 2006

Completed jobs operating D-8, D-6, Excavators, Backhoes, Compactors, 40 ton Articulating Trucks, etc. on regular basis with advanced skill. Protected equipment and personnel from safety concerns by noting and avoiding potential hazards like utility lines.

Followed signals from ground crew and other operators to prevent dangerous interactions or missed cues for proper materials movement.

Communicated with supervisors and co-workers via handheld mobile devices to coordinate job site resources.

Removed tools and machinery from job site and secured location at end of shift. Ensured that each trench was to concise grade according to specifications. Transported materials around construction sites to work locations. Followed company policies by performing pre-shift and post-shift equipment inspections and completing all reports accurately.

Education

High School Diploma in Basic

Marion County High School - Lebanon, KY

August 1980 to May 1982

Vocational Certificate in Accounting/Clerical

Marion County Technical Center - Lebanon, KY

August 1980 to May 1982

Skills

• Skilled Finance Coordinator with a natural gift for independently researching and compiling data for reports. Diligent, communicative and dedicated to complying with federal and provincial laws and regulations.

• Payroll Auditing

• Invoice creation

• Account reconciliation

• Analytical researching

• Compliance testing knowledge

• Organizational strengths

• General ledger accounting

• Accounts Receivable

• Accounts Payable

• Journal Entries

• Bank Reconciliation

• Cash Handling

• Microsoft Office (10+ years)

• Payroll (5 years)

• SAP (4 years)

• Oracle (3 years)

• QuickBooks (2 years)

• JobBoss (1 year)

• General Ledger Reconciliation

• Backhoe Operation

• Office Management

• Financial Statement Preparation

• Microsoft Excel

• Data Entry

• Office Experience

• Google Docs

• Tax Experience

• Mobile Devices

• Technical Support

• Customer Service

• 10 Key Calculator

• Microsoft Access

• Analysis skills

• Banking

• QA/QC

• Management

• Time management

• Microsoft Word

• Filing

• Fair Housing regulations

• Data collection

• SharePoint

• Documentation review

• Document management

• Document management systems

Certifications and Licenses

Notary Public

April 2019 to April 2024

CPR

Present

Assessments

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient February 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient February 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Proficient February 2020

Planning and managing resources to accomplish organizational goals. Full results: Proficient

CRM Skills with Salesforce — Proficient

February 2020

Knowledge of Salesforce objects, fields, and processes. Full results: Proficient

General Management Skills — Highly Proficient

February 2020

Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.

Full results: Highly Proficient

Legal Skills — Proficient

February 2020

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient

Business Analyst — Proficient

February 2020

Analyzing information to solve business problems

Full results: Proficient

Creating Presentations with Microsoft PowerPoint — Proficient February 2020

Knowledge of Microsoft PowerPoint tools and features. Full results: Proficient

Logic & Critical Thinking — Proficient

February 2020

Using logic to solve problems.

Full results: Proficient

Human Resources Skills: Compensation & Benefits — Highly Proficient February 2020

Knowledge of compensation and benefits programs

Full results: Highly Proficient

Working with MS Word Documents — Expert

February 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Highly Proficient February 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient

Proficiency with Microsoft Office: Mail & Calendar (PC) — Highly Proficient February 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient

Social Media — Proficient

February 2020

Creating content, communicating online, and building a brand's reputation. Full results: Proficient

Numerical Reasoning Skills — Highly Proficient

February 2020

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.

Full results: Highly Proficient

Real Estate — Highly Proficient

February 2020

Matching listings with specifications

Full results: Highly Proficient

Project Management Skills: Time Management — Highly Proficient February 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Human Resources Skills: Recruiting — Highly Proficient February 2020

Managing the candidate sourcing and selection process Full results: Highly Proficient

Scheduling — Proficient

February 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Organizational Skills — Highly Proficient

February 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Technical Support: Customer Situations — Highly Proficient February 2020

Responding to technical support situations with sensitivity. Full results: Highly Proficient

First Aid — Proficient

February 2020

Treating common medical emergencies

Full results: Proficient

Accounting Skills: Bookkeeping — Proficient

February 2020

Calculating and determining the accuracy of financial data Full results: Proficient

Office Manager — Proficient

February 2020

Scheduling and budgeting

Full results: Proficient

Business Math — Proficient

March 2020

Using basic math to solve problems in a business context. Full results: Proficient

Administrative Assistant — Highly Proficient

March 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Administrative Support — Expert

March 2020

Using basic scheduling and organizational skills in an office setting. Full results: Expert

Supervisory Skills: Interpersonal Skills — Highly Proficient February 2020

Fostering a collaborative environment and conducting difficult conversations. Full results: Highly Proficient

Written Communication — Highly Proficient

March 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient

Composing & Sorting Email with Gmail — Highly Proficient March 2020

Effectively composing and organizing Gmail messages. Full results: Highly Proficient

Construction Safety — Highly Proficient

March 2020

Using safe practices while on a construction site. Full results: Highly Proficient

Project Management Skills: Budgeting — Highly Proficient March 2020

Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Highly Proficient

Active Listening — Proficient

May 2020

Actively listening and appropriately responding in conversations Full results: Proficient

Human Resources Skills: Compensation & Benefits — Highly Proficient February 2020

Knowledge of compensation and benefits programs

Full results: Highly Proficient

Accounting Skills: Bookkeeping — Proficient

February 2020

Calculating and determining the accuracy of financial data Full results: Proficient

Data Entry Clerk — Highly Proficient

July 2020

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Following Directions — Highly Proficient

May 2020

Following multi-step instructions.

Full results: Highly Proficient

Veterinary Receptionist Skills — Proficient

February 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Teamwork: Interpersonal Skills — Expert

July 2020

Responding to challenging team situations at work

Full results: Expert

Forklift Safety — Proficient

July 2020

Best practices and safety hazards in forklift operation Full results: Proficient

Composing & Sorting Email with Microsoft Outlook (PC) — Expert July 2020

Effectively composing and organizing email messages in Microsoft Outlook. Full results: Expert

Administrative Assistant/Receptionist — Expert

July 2020

Using basic scheduling and organizational skills in an office setting. Full results: Expert

Workplace English — Expert

July 2020

Understanding spoken and written English in work situations. Full results: Expert

Dental Receptionist Skills — Highly Proficient

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Service Manager — Proficient

July 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Bartending — Highly Proficient

July 2020

Understanding, pouring, and mixing drink orders

Full results: Highly Proficient

Cashier Skills — Highly Proficient

August 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient

Verbal Communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Service — Highly Proficient

August 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Front Desk Agent (Hotel) — Expert

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Administrative Assistant/Receptionist — Expert

July 2020

Using basic scheduling and organizational skills in an office setting. Full results: Expert

Data Entry: Accuracy — Expert

August 2020

Entering data quickly and accurately

Full results: Expert

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Research — Highly Proficient

November 2020

Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology

Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Proficient

December 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Office Manager — Proficient

February 2020

Scheduling and budgeting

Full results: Proficient

Analyzing Data — Proficient

December 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Business Math — Proficient

December 2020

Using basic math to solve problems in a business context Full results: Proficient

Attention to Detail — Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative Assistant/Receptionist — Highly Proficient September 2020

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Attention to detail — Proficient

April 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative support professional fit — Proficient April 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Administrative support professional fit — Proficient April 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Working with MS Word documents — Proficient

April 2023

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Data entry: Attention to detail — Proficient

April 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Business math — Proficient

December 2020

Using basic math to solve problems in a business context Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

April 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Bookkeeping — Proficient

April 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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