Ivelisse Gonzalez

912-***-****

adyyph@r.postjobfree.com

PROFESSIONAL SUMMARY

Adaptable and accomplished professional with a background as a Sales Operations Support Specialist, fueled by a genuine passion for sales and a hunger for new challenges. Acknowledged for optimizing sales processes, improving efficiency, and achieving outstanding results in diverse environments. With a creative mindset and strategic approach, I bring a fresh perspective to any job position. I excel at problem-solving, identifying opportunities, and delivering exceptional outcomes. My strong analytical skills enable me to convert complex data into actionable insights, empowering informed decision-making. As a collaborative team player, I thrive in dynamic settings and foster strong cross-departmental relationships. If you are in search of a flexible professional with a unique blend of sales expertise, creativity, and a proven track record of success, I am enthusiastic about making a significant impact and driving exceptional results in any role.

EXPERIENCE

Burberry Tampa, FL, Location - sales operations support August 2022 - PRESENT

● Maintained and prioritized to-do-list and followed up to complete tasks

● on-time.

● Communicated with internal personnel to provide status updates for both shipping and receiving dates.

● Collaborated with peers and other business areas to leverage best practices.

● Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.

● Packaged up damaged goods and shipped these items back to correct supplier.

● Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

● Educated staff on organizational mission and goals to help employees achieve success.

● Followed all shipping and receiving procedures for goods and materials as directed by Burberry.

● Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

● Offering each customer top-notch, personal service to boost sales and customer satisfaction.

● Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.

● Coordinated responses and resources to handle special client requests.

● Provided best-in-class real-time sales support for customers while leading by example for sales team members.

● Managed efficient cash register operations.

● Provided exceptional services and pleasant shopping experiences to retail customers.

● Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

● Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.

● Supported loss prevention goals by monitoring shopper behavior. Maintained up-to-date knowledge of store sales, payment policies and security standards.

Paychex, Tampa - Fulfillment specialist

July 2018- August 2022

● Assembles payroll packages according to client number and prepares for delivery to clients in order to meet quality and production timeline expectations.

● Packages include journals, summaries, time sheets, tax notices, checks and miscellaneous reports.

● Operates various types of office equipment (mail metering, shipping PC?s, insertion equipment, etc.) to ensure timely processing of payrolls or client packages.

● Coordinates and performs timely daily posting of mail and overnight labels to schedules.

● Completes all package confirmations and checklists in order to maintain accurate tracking and security of package flow and location.

● Complies with all security and audit procedures as required by procedures and policy in order to protect client information 2.

● Records and escalates issues to appropriate parties to ensure that output is not missing or incorrect.

● Maintains readiness of all distribution equipment including regular cleaning and user maintenance, and coordinates vendor maintenance when required in order to meet production requirements.

● Stages packaging supplies as necessary in order to maintain production readiness.

● Performs other duties as assigned, including inventory, assembling quarterly packages, and may include back-up computer operations. EDUCATION

South bronx Job corps, New York - High school Diploma Bronx community College, New York

LANGUAGE

SPANISH & ENGLISH -FLUENT

Contact this candidate