Ayanna Hayes

**** ******** **, *********, ********, 21234, US

443-***-****

adyya9@r.postjobfree.com

I am a highly effective communicator with proven experience interacting with all levels of management with the ability to handle multiple projects and function as an energetic and results driven “Team Leader”.

- Medicine

- Public heath

- Business

- Public housing

- MS Office

- Excel

- Outlook

- Business Strategy

High School - 2021

Baltimore Polytechnic Institute - Baltimore, MD

• A STEM-based school in Baltimore, Maryland. Students are encouraged to complete science and engineering classes. Research,science, engineering, ROTC, Band, Computer Science, and Artsacademic tracks are offered.

- 3.0 Unweighted GPA

- AP Capstone Program since sophomore year

Internship - July, 2017 to August, 2017

Baltimore City State's Attorney's Office - Baltimore, MD

• Experienced the criminal justice system first-hand

• Participated in mock trials with Baltimore City judges present

•Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Sales Lead - September, 2019 to November, 2020

Sky Zone Trampoline Park - Timonium, MD

• Contribute to team effort by accomplishing related results as needed.

• Greeted customers when they enter the store and monitor them in case, they need assistance

• Supported the management team by demonstrating selling behaviors and promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

• Trained

• Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for clients. Professional Summary

Skills

Education

Work History

Sales Associate - August, 2021 to February, 2022

Foot Locker - Baltimore, MD

• Setting up displays and putting away merchandise.

• Highly organized and detail-oriented.

• Deal with ringing up customer purchases and answering their questions.

• Specialized in excellent communication skills

• Greeting customers entering the store promptly, helping with stocking merchandise on shelves and displays, and

• Organizational skills

• Problem-solving skills

• Building great customer relationships

parking security - December, 2021 to January, 2022 Federal Parking, Inc. - Baltimore Office - Baltimore, MD

• Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions

• Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.

• Investigated suspicious activities and used appropriate physical or verbal techniques to resolve concerns.

• Followed established procedures and policies, as well as posted instructions, which included enforcing company rules, policies, and regulations.

• Kept the premises and personnel safe by patrolling the property and monitoring surveillance equipment. Hostess - July, 2022 to Present

BLK Swan - Baltimore, MD

• Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.

• Took credit card, cash, and gift certificate payments and gave cash transactions change.

• Maintaining accurate wait list quotes while efficiently directing the seating of guest parties

• Customer questions about hours, seating, and booking information were answered by me.

• Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.

security - December, 2022 to Present

Allied Universal - Baltimore, MD

Remained calm, assertive, and mindful to think critically and solve problems during stressful situations. Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.

Documented theft, access violations, and other incidents with reports in order to improve the likelihood of future criminal or civil redress.

Prepared regular written logs and incident reports for distribution to supervisors at the end of each shift.

Completed full building and grounds patrols to spot and investigate concerns every 30 mins .

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