Richard E. Mason

Professional Summary

Goal-driven professional with 25 years of experience in the RV Transportation Industry with a successful record of accomplishment. Highly collaborative with an ability to build productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals.

Professional Experience

Horizon Transport/Wave Express February 1998-July 2023

President/COO- Talented in analyzing company missions, goals, values, and culture to implement strategic initiatives for effective customer service and leadership programs. Highly competent professional in building relationships with 30 employees in five departments. Began my career with Horizon as a driver, continuing with dispatch, then customer service and elevated myself into President/COO.

Grew employee base from four employees in 2018 to 30 employees in 2023 by having direct involvement with interviewing and hiring process while creating a handbook for policies and procedures.

Increased the company’s financial growth from $3.5 million in sales to $17.5 million from 2018-2020 by obtaining new customer contracts and building relationships with current customers. Received high ratings from customers for excellent customer service.

Provided support and guidance to customer service team by creating a standard operating procedure training guide for current and new employees.

Worked closely with employees for career development through personal growth assessments, performance reviews and leadership guidance.

Created an Idea Committee to increase employee morale by allowing employees to submit ideas for change processes to grow the company. Was responsible for approving changes/ideas.

Built a team culture with leadership development skills based on key principals of success including communication, empathy, handling situations and problem-solving.

Executed a cross training program for team building and better coherence among departments.

Meet with Owner to discuss and review financial stability of the organization. Recommended growth opportunities to increase profits but also recognized and prepared for threats in the market.

Increased market share by using creative marketing strategies, which included adding a personalization database to connect with dealers, personal relationship with accounts, being reachable 24/7.

Developed a UPICK system for drivers to coordinate loads, which entailed earning credits to ensure diversity among driver loads and states delivered.

Managed and facilitated claims division through weekly claim meetings to discuss and collaborate on driver claims to ensure cost effectiveness with insurance companies.

Created and maintained standard operating procedures (SOPs) to promote efficiency, minimize errors, avoid knowledge loss and achieve consistency.

Additional Skills

Microsoft office, Tiny Term AS400 Platform, business process improvements, leadership development, marketing, conflict management, multi-tasking, time management.

Richard E. Masson

Email: adyvw8@r.postjobfree.com Phone: 574-***-****