Steven Hill

Cincinnati, OH • 513-***-**** • adyvom@r.postjobfree.com • http://linkedin.com/in/HillstevenM

Director of Business Operations

Hardworking and goal-oriented operations manager with extensive background in providing leadership and guidance to multiple staff in conducting sales and marketing operations. Capable of overseeing activities involving the management of business finances, documentation of records, and resolution of compliance issues. Proven capacity for coordinating multiple simultaneous projects, while maintaining optimum quality and timely execution of deliverables. Possess solid attention to detail, strong organizational skills, and excellent ability to work independently. Effective communicator well-versed in engaging with team members, customers, and vendors.

•Strategic Planning

•Business Development

•Team Leadership

•Retail Sales

•Operations Management

•Customer Service

•Quality Assurance

•Account Management

•Statistical Process Control

•Audio Editing

•Video Production

•Computer Repair

•Cold Calling

•Data Entry

•Inventory Management

•Computer Networking

•Desktop Support

•Network Maintenance & Support

Career Experience

Insight Global Contractor, Cincinnati, OH 2019-2020

Outside Sales of Media Packages

Orchestrated the marketing and sale of media packages to potential customers through telephone correspondences.

●Earned distinction as one of the top performers in terms of sales output.

●Qualified for sales bonus multiple times due to consistent ability to close sales.

Radial Warehouse, Walton, KY 2018-2019

Production Worker

Performed operations required to prepare warehouse goods for shipping. Conducted audits of warehouse inventory on a regular basis. Maintained high level of quality running production lines. Monitored and encoded goods on paperwork to ensure proper storage and correct shipment.

Goodwill Ohio, Cincinnati, OH 2018

Lead (Closing Manager)

Coordinated multiple personnel in the development of closing disclosures, balancing of files, preparation of closing documentation for Goodwill business operations, and setting-up of store for business the next day.

●Increased sales across the floor through strategic display and presentation of merchandise.

●Developed excellence in managing daily cash and credit transactions, and generating reports to track business performance and overall profitability.

Worked as a Property Manager and Legal Administrator for a real estate company in Milledgeville GA from 2016 to 2017.

Buffalo Wild Wings, Cincinnati, OH 2016

Captain

Directed all aspects of daily operations related to brand promotion, customer problem resolution, business to business marketing and targeting, sponsorship program management, and fundraising.

●Generated significant sales and revenue growth through implementation of effective strategies for connecting to the targeted customer demographic.

●Commended for outstanding work in delivering memorable guest experiences through enjoyable host salutations.

Took a career leave to pursue a Bachelor’s Degree in Business at Liberty University from 2011 to 2015.

Community Action Agency, Cincinnati, OH 2007-2010

Intake Technician

Assisted clients in finding an affordable plan to maintain their household through various city and state programs, which helped shoulder the cost of energy expenses. Traveled to various counties, while handling up to 600 accounts annually.

Sam's Club, Cincinnati, OH 2005-2007

Business Marketing Representative

Facilitated engagements with local area businesses to generate the growth of profit margin in accordance with the standard process for every subsequent business unit.

●Established a functional interaction of services and goods within a profitable capacity.

●Provided crucial support in terms of customer service and sales operations.

●Played an essential role in implementing loss prevention measures.

●Demonstrated exemplary ability in using Sam's credit management system to generate new business development and growth opportunities.

Education & Credentials

Bachelor's Degree in Business, Major Marketing

Liberty University Lynchburg, VA

Diploma in Proof Encoding/Bank Operations Queen City Vocational Cincinnati, OH

Certification in Anatomy, EMS Academy of Health & Science – Fort Sam Houston, TX

Associate's Degree in Customer Service/Tourism Southern Ohio College Cincinnati, OH

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