Medical Assistant Customer Service

Objective

To bring my strong sense of dedication, responsibility, and consistent hard work ethic to a company that allows me to further enhance my professional and clinical skills in a stable, dynamic, and positive atmosphere.

Education

MEDICAL ASSISTANT 8/2019 – 8/2020 UNITECH TRAINING ACADEMY, HOUMA, LA

Basic Life Support (CPR & AED) Certification, American Heart Association (2019 – 2021)

Successfully Passed NCCT Medical Assistant National Certification Exam (8/2020)

HIGH SCHOOL DIPLOMA 2007 CENTRAL LAFOURCHE HIGH SCHOOL, RACELAND, LA

Knowledge & Skills

Anatomy and Medical Terminology

Patient Workup: Vital Signs, Review of Patient Information/History, and Patient Charting

Drawing-up and Administering Medications via Injection (IM, Subcutaneous, TB)

Phlebotomy Procedures: Venipuncture and Capillary Sticks

EKG’s

Specimen Collection and Lab Testing: Urine, Blood, and Swab

Administrative Duties: Phone Etiquette, Scheduling, and Billing/Coding

Mastered Written and Verbal Communication during 14yrs of Customer Service Experience

Experience

MEDICAL ASSISTANT CLINICAL EXTERNSHIP 8/2020 THIBODAUX SPINE & REHABILITATION CENTER, THIBODAUX, LA

Answer multi-line phone system; Schedule and reschedule appointments; Patient charting and filing; Patient workup; Assist the physician during patient visits and procedures; Perform procedures such as electrical stimulation, decompression therapy, and heat/ice therapy.

WAITRESS/BARTENDER 6/2019 – 1/2020 CAPT LALO’S MEXICAN RESTURANT, HOUMA, LA

Immediately greet guest upon arrival and provide quality customer service; Create specialty drink and food menus for upcoming in-house or catering events; Maintain register by handling cash and credit card transactions.

WAITRESS/BARTENDER/HOSTESS 1/2009 – 1/2014 MASALA INDIAN KITCHEN, LAFAYETTE, LA

Immediately greet guest upon arrival and seat according to table chart; Accurately take orders and communicate with kitchen; Assist with maintaining items on the menu and creating new ones; Inventory: Maintain, order, and stocking; Handle cash and credit card transactions.

BOOKKEEPING/BILLING 5/2002 – 8/2008 MIKE’S SEPTIC SERVICE, RACELAND, LA

Answer multi-line phone system and accurately direct calls and/or take messages; Maintain invoices as well as bookkeeping and billing services.

References

1.Beth Hebert

Office Manager – Thibodaux Spine and Rehab Center, Thibodaux, LA

(504) 388 – 7669

2.Susan Adams

Previous Manager – Mike’s Septic Service, Raceland, LA

(985) 414 – 2094

3.Angela Stewart

Medical Assistant Instructor and Program Director – Unitech Training Academy, Houma, LA

(985) 232 – 8958

Contact this candidate