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Order Management Customer Service

Location:
Columbus, OH
Posted:
August 12, 2023

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Resume:

YOYSETT GONZALEZ

*** ******** ****, *********, ** 07208

Cell: 908-***-****, E: adyvev@r.postjobfree.com

Logistics / International Trade Forwarding Profile Skilled and dedicated logistic professional with more than 15 years of experience in the International Business industry planning, coordinating, and supporting daily operational and managerial functions.

Key strengths and competencies:

Licensed Customs Broker holder.

Cost Minimization and Profit maximization.

In-Depth Knowledge of International shipping/custom brokerage regulations worldwide.

Training and Leadership.

Good relationship with vendors, agents, carriers and staffs worldwide.

Order Management skills according to standard and specific SOP per client.

Bilingual in Spanish as native and professional business language; good judgment to prioritize work and solving problems; multi-tasking, detailed oriented; high motivated team player.

Proficient in the use of computers-MS Office (Excel, Words, Outlook, Power Point, etc.); Oracle; Cognos Power Play; AS400; MS Dos; Lotus; Cargowise; EDI; internet; etc. PROFESSIONAL EXPERIENCE:

Tactical Logistic Solutions, Inc. January 2019 to Present Import/Export Operations Manager

--Order Management booking Arrangements of air/ocean shipments from/to the United States, Worldwide & Cross Trade from A to Z and beyond according to cargo size for VIP accounts, etc.

-Monthly reporting of Import operation profit and loss.

-Training of Import and export team members on cargowise and cargo arrangement procedures.

-Heavy daily quotations & operation on cargowise for import, export, amazon fulfilment deliveries, warehousing, etc.

Primary Freight Services 2018 to 2019

Import/Export Supervisor

-Leading Import team of 4 staff ensuring all operation are done smoothly and according with KPI’s.

-Monthly reporting of Import operation profit and loss.

-Training of Import and export team members on cargowise and cargo arrangement procedures.

-Visiting customers to retain or gain business.

-Heavy daily quotations on cargowise for import, export, amazon fulfilment, warehousing, etc.

-Order Management booking Arrangements of air/ocean shipments from/to the United States, Worldwide & Cross Trade from A to Z and beyond according to cargo size for VIP accounts, etc.

Weiss-Rohlig USA 2014 to 2018

International Operation Import Specialist (Air&Ocean) Order Management booking Arrangements of air/ocean shipments from/to the United States, Worldwide & Cross Trade from A to Z and beyond according to cargo size; Assisted clients with logistics questions in how to maximize space in their shipping containers while minimizing their cost in the long run; Analysis of shipping cost to quote both: prospective and current YOYSETT GONZALEZ

customers; Freight Releases, Trucking Deliveries, billing Finalizing while ensuring good profit margin; Quotations of all shipping service including custom brokerage/warehousing/3PL services; daily communication with customers, steamship lines, airlines, Customs agencies such as USDA, FDA, etc., agents all over the world, truckers, via email, phone, etc. Mainfreight USA. 2010 - 2014

International Operation Import/Export Specialist (Air&Ocean) Order Management booking Arrangements of air/ocean shipments from/to the United States, Worldwide & Cross Trade from A to Z and beyond according to cargo size; Assisted clients with logistics questions in how to maximize space in their shipping containers while minimizing their cost in the long run; FCL/LCL & Breakbulk consols documentation Analysis & Preparation

(Air& Ocean); Analysis of shipping cost to quote both: prospective and current customers; Freight Releases, Trucking Deliveries, billing Finalizing while ensuring good profit margin; Quotations of all shipping service including custom brokerage/warehousing/3PL services; ISF & AES Filing, Compliance with TSA regulations, Custom clearances including RLF’s, 3PL handling of import and export cargoes (air& ocean), Training of new hired staffs; troubleshoot and resolved customer service problems; visits & meetings with new and current clients; assisted in border crossings and immediate exportations (I/E, T/E), daily communication with customers, steamship lines, airlines, Customs agencies such as USDA, FDA, etc., agents all over the world, truckers, via email, phone, etc.

All-ways Forwarding Int’l Inc. 2005 - 2010

Logistic Operation Team Leader (Imports/Exports) – Daily tasks included: Communicated with suppliers abroad (mainly China) to arrange purchase orders for importers here in the United States and all over the world; International and domestic shipping quotes; preparation of P&L statements while ensuring good profit margin (about 500files per month); FCL/LCL & Breakbulk consols documentation Analysis & Preparation; Filing of rates with FMC compliance; Arrangement of returns and cross-trade shipments; Accounts Payable/Receivable reconciliation of each file, monthly Audits per file, etc. Evergreen Marine Corporation (UMS Panama) 2004 - 2005 Documentation & Logistic Intermodal Officer in charge of: Responsible in elaboration loading plans per vessels in order to transship containers according to vessels capacity, routing, itinerary, etc (about 6,000-10,000TEUS per week); Created bill of ladings of export cargoes in the system; Freight cashier and Freight release of import and export cargoes; Communication with national and international customers by e-mail, phone, in person; etc.

Maersk Line (Republic of Panama) 2000 - 2000

High school Internship – in order to receive diploma in Maritime Services EDUCATIONAL BACKGROUND

Bachelor of Science in Finance Kean University, Union, New Jersey - 2010

Associate Degree in Business Administration with Finance and International Trade Business emphasis, University of Panama, Republic of Panama - 2004

Licensed Custom Broker, Port of New York, 2014.

References Available on request



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