Office Administration
Resume:
SW
Sherry White
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of maintaining efficient office operations. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Willing and capable to take on any task. Work History
Central Regional Healthcare Facility - Medical Office Administrator Gander, NL
10/2006 - 12/2022
● Oversaw office records and maintained strict document control.
● Trained all new employees on records management system. Maintained patient databases and updated information in alignment with HIPAA protocols.
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● Pulled charts and prepared for nurse and doctor assessment. Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
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Managed appointments, registrations and patient relations in busy office.
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● Reviewed and sent medical records to other physicians upon request. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
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Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
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● Monitored front areas so that questions could be promptly addressed.
● Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
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Demonstrated strong organizational and time management skills while managing multiple projects.
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adyv9n@r.postjobfree.com
Fort McMurray, ALBERTA T9K 0K8
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Skills
● Microsoft Office
● Microsoft Word
● Microsoft Access
● Microsoft Excel
● Microsoft Powerpoint
● Supervisory Skills
● Business Communications
● Office Procedures
● Fundamental and Simply Accounting
● Customer Service Skills
● Medical and Legal Terminology
● Records Management
● Typing 50 wpm
● Document Procedures
● Business Law
● Medical Software Applications
Education
11/2006
Keyin College
Gander, NL
Graduate Certificate: Office
Administration
06/1997
Smallwood Academy
Gambo, NL
High School Diploma
● Honour Roll, 2006
Central Regional Healthcare Authority - Switchboard Operator Gander, NL
10/2006 - 12/2022
Worked well within team settings, also providing support and guidance.
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Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
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Skilled at working independently and collaboratively in team environments
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Demonstrated respect, friendliness and willingness to help wherever needed.
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● Managed appointments, registrations and patient relations. Improved office operations by automating client correspondence, record tracking and data communications.
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Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
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Answered phone promptly and directed incoming calls to correct offices.
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● Responded to inquiries from callers seeking information.
● Managed multiple tasks and met time-sensitive deadlines. Confirmed appointments, communicated with clients, and updated client records.
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Maintained confidentiality of information regarding clients and company.
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Kept reception area clean and neat to give visitors positive first impression.
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Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
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Assisted colleagues with achieving task requirements, aiding team productivity and performance.
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Announced important information and emergency notifications over PA system.
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Operated switchboard and routed incoming calls to appropriate departments.
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Connected callers with appropriate professional, department, or business.
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Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
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Directed incoming calls to internal personnel and departments, routing to best-qualified department.
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Collected and verified telephone numbers, addresses, and proper spelling of names.
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● Trained and mentored new PBX operations employees. Resolved customer issues and complaints promptly and politely, upholding satisfaction.
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Created and maintained company phone directory with current extensions and staff information.
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● Responded quickly to Universal codes.
Central Regional Healthcare Facility - Health Records Clerk Gander, NL
10/2006 - 12/2022
Central Regional Healthcare Facility - Admitting Clerk Gander, NL
10/2006 - 12/2022
● Dispatched Ambulances to critical emergency calls.
● Communicated effectively with staff, patients,
Processed medical records requests from outside providers according to facility, state, and federal law.
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● Identified new methods to optimize medical records management. Assisted in training new staff on medical record processing and filing procedures.
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Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
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Processed and tracked requests for medical records from external organizations.
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● Input data into computer programs and filing systems. Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
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Supported medical staff by providing organized and accurate medical records.
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Printed and photocopied documents to provide patients with copies of medical records.
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● Verified accuracy of patient information in medical records. Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
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Utilized electronic medical record systems to store, retrieve and process patient data.
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● Assisted in preparation of medical reports for external parties. Maintained patient confidence by keeping patient records information confidential.
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Responded to patient inquiries to provide information and details of medical records.
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Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
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Followed exact procedures for handling transfers and other releases of medical records.
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Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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Greeted visitors and initiated triage processes for clients to streamline patient flow.
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Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
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● Arranged forms and charts for each patient.
● Registered patients for labs, surgeries and radiology. James Paton Memorial Hospital - Work Term
Gander, NL
08/2006 - 10/2006
Gambo And Area Employment Corp - Home Support Worker Gambo, NL
09/2003 - 05/2004
Registered and verified patient records before triage with most up-to- date information.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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● Verified patient details and insurance coverage and collected co-pays. Organized and maintained patient chart filing system to promote quick data finding for staff.
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● Reviewed hospital schedule and confirmed arrival times. Answered phone calls and messages for physicians and medical facility, scheduling appointments, and handling patient inquiries.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff
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Strengthened communication skills through regular interactions with others.
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● Worked flexible hours across night, weekend and holiday shifts. Adaptable and proficient in learning new concepts quickly and efficiently.
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● Worked well in team setting, providing support and guidance. Learned and adapted quickly to new technology and software applications.
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● Applied effective time management techniques to meet tight deadlines.
● Excellent communication skills, both verbal and written. Ran errands and provided general office support in professional environments.
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● Worked effectively in fast-paced environments.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
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● Proven ability to learn quickly and adapt to new situations.
● Paid attention to detail while completing assignments.
● Organized and detail-oriented with strong work ethic. Proved successful working within tight deadlines and fast-paced environment.
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● Assisted disabled clients to support independence and well-being. Monitored client health by performing routine pulse, temperature and blood pressure checks.
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Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
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Provided compassionate and patient-focused care to cultivate well- being.
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● Administered medication as directed by physician. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
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Replaced bandages, dressings and binders to care for wounds and encourage healing.
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Entrusted to handle confidential and sensitive situations in professional matter.
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Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
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● Developed individual care plans for clients based on specific needs. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
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