Thomas P. Smith

** **** ****.

Hazlet, NJ *****

732-***-****

Experience

**/ ** ********* ************ *** Bank, NJ

**/**** ****** ****** ********- Professional Services

Provide guidance to CLECs in various stages of their development till service is provided to their customers. Guidance includes review of interconnection agreements ordering of facilities, Feature Group D Trunks; establish E-9-1-1 and exchange of billing requirements with incumbent LECs.

Conduct regional seminars that familiarize students on the use of the Access Service Request and Local Service Request documents produced by the Ordering and Billing Forum. Students are shown the intricacies of provisioning access and local ordering. Topics include Special access, Switched Access, Local Service Resale, unbundled loops, ports and number portability. Also address specialized ordering requirements for companies as required.

11/ 98 - Telcordia Technologies Piscataway, NJ

12/00Present Manager Common Language NC/NCI code set

Lead Subject Matter Expert (SME) for Common Language® Products, Network Channel and Channel Interface (NC/NCI ™) codes. Assisted thirty-one support level customers in understanding how the code set works, guiding them in preparation for submitting new request codes and presenting their requests before the Technical Advisory Group. Responsible for the update of two publications one that defines the NC and NCI codes and another, which lists Network Channel Codes with their compatible Network Channel Interfaces. NC/NCI codes identify both a company’s service offering (unbundled loops, DS0, T1, T3, SONET) as well as the physical interfaces at the customer’s Point of Presence, at the Service Providers Central Office, at the Service Provider’s Outside Plant location, or at the End User location.

08/ 98 - DMR Consulting Edison, NJ

11/98 Consultant for Ordering and Provisioning with CLECs.

Reviewed existing CLECs provisioning order flow and provided suggestions to improve their provisioning processes with their Incumbent LEC. Improvements included identifying gaps in their ordering process and following up with a formal presentation recommending improvements.

10/ 96 AT&T Basking Ridge, NJ

to 6/98 Manager / Co-Leader of the O&P committee

I acted as the Committee Co-leader on the Ordering and Provisioning Committee at the Ordering and Billing Forum. Successfully negotiated issues for Local Service Ordering, including Resale, Pre Ordering (address validation, work scheduling, etc.) and Customer Service Inquiry, Completion, and Loss Notification. As the co leader I also acted as the Industry liaison between the O&P and ECIC committee on Pre Order.

04/91 AT&T Bedminster, NJ

to 10/96 Supervisor - Industry Support

Supported AT&T's position on issues that affected the ordering requirements for Local Transport Restructure, SONET Rings, and Special Services. Acted as the Access Ordering Subject Matter Expert with an internal team for implementing the Industry releases in support of Access Provisioning.

04/84 AT&T Bedminster, NJ

to 04/91 Supervisor

Acted as the internal Subject Matter Expert for the FCC Registration Program and Inside Wire Policy. Developed and published Methods and Procedures for voice grade private line networks for seven regional customer service engineering centers.

I was responsible for developing ordering procedures for digital data services while a member of the AT&T divestiture transitioning team. Represented AT&T as a member of the T1M1 task force that created the ANSI structure for the Common Language NC/NCI code set.

10/1982 AT&T New York, NY

to 04/84 Operations Cutover Chairman

Managed the installation, network testing and completion of Electronic Tandem Networks for the Paine Webber and Norton Simon, and J.C. Penney accounts.

04/1979 AT&T New York, NY

to 09/82 Operations Supervisor

Supervised 10 technicians as they tracked and coordinated the installation of voice and data Private Line services.

10/1975 AT&T New York, NY

to 04/79 National Account Engineering Manager

Engineering contact with National Account teams to review and resolve communication problems with their private networks.

10/72 AT&T New York, NY

to 10/75 Engineering Associate

Responsible for designing Work Order documents that is used by technicians for wiring and testing private line services ordered by customers. I was the main designer for creating temporary voice circuits used by ABC, CBS, and NBC for special events.

11/67 AT&T New York, NY

to 10/72 Communications Technician

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