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Health Information Customer Service

Location:
Sterling, VA
Posted:
August 11, 2023

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Resume:

Sarah Quansah

adyuwn@r.postjobfree.com

Cell: 571-***-****

Sterling VA 20165

Summary

Organized and compassionate BSN with16+ years of healthcare experience and certification in Health Information Management, Coding, Medical Record Specialist, Mental health Care Coordinator, Release of Information Specialist, Phlebotomist. Seeking to leverage leadership expertise as Electronic Health records Associate to positively improve patient satisfaction of the next healthcare company. Dean’s award winner in HIM from Marymount University. Experiences:

Instructor -LCPS Technology – Sterling 2018 - Present

Arranged instructional curriculum and monitored plan to achieve over 95% development.

Championed with problem-solving in the area of county cybersecurity.

Supervising concerning cyber threat analysis in schools.

Implemented cyber operations in the IT department to resolved 95% of cyber threats.

Conveyed advice on cyber-Technology logistics.

Care Coordinator Mental Institution-Village Life Center –Plaquemine, LA, 10/16 –7/18

Implemented, mentored, and oversee case management for those persons referred to Community Psychiatric Support and Treatment (CPST), Psychosocial Rehabilitation

(PSR), and other Supportive Services.

Designed accurate recordkeeping such as service planning, service delivery, advocating for persons served as necessary, and providing resource information and case closure.

Trained person in accessing and maintaining benefits, problem-solving and conflict resolution, crisis response, and intervention to be an efficient citizen. PWCS Data Specialist –Manassas, Virginia, 8/15 –

Present

Stimulated high academic instructions to students from elementary to high school level based on the approved academic educational curriculum in the county with a 100% achievement rate.

Working together with the other co-teacher to build a learning environment that is conducive and appropriate to enhance high learning in all ages.

Actively participating in student records and progress by drawing attention to adjustments and recommendations needed either from parents or other educational units to enhance high education standards.

Provide direct skillful instructions through the tutoring of students both in class and online.

Health Information System Management Specialist /Coder, St. Elizabeth Hospital – Gonzalez, LA, 9/14 to 8/15

Consulted with medical, business, and community groups to discuss service problems, responded to community needs, enhanced public relations, coordinated activities and plans, and promoted health programs.

Executed daily operations of handling insurance claims for patients with 100% accuracy.

Maintained communication between governing boards, medical staff, and department heads by attending team meetings and coordinating interdepartmental functions successfully. Electronically transmitting patient medical information to affiliated health entities on time.

Reviewed and applied Healthcare Common Procedure Coding system and Current Procedural Terminology (PCT) codes in troubleshooting coding problems with ease.

Executed retrieval of patient’s medical information to lawyers, physicians, and patients without delay.

Senior Laboratory Assistant, Nova Medical & Urgent Care – Ashburn, VA, 6/08 to 2/10

Assembled tourniquet, needles, and disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray.

Managed large volumes of samples and processed them promptly and per guidelines.

Supervised and trained new employees getting acquainted with the laboratory duties with exceeding achievement rate.

Recommended appropriate testing methods to other nurses and physicians to reduce 35% rate of patient cost.

Phlebotomist, INOVA Hospital –Annandale, Virginia, 3/01 to 6/08

Analyzed patients' information to make appropriate clinical tests recommendations to nurses and physicians to ensure high performances.

Properly executed approved hospital documentation of blood specimens, placement of orders, and followed standard protocols for labeling.

Strategized care for the immediate needs of patients and served as an intermediary between them and providers to maximize output.

Performed electrocardiogram (EKG) on patients whose medical conditions required such tests for proper diagnosis and treatments.

Administered heart monitors on patients and observed their responses while accurately recording outcomes and reported to physicians on time. Education

Master of Science, Cyber Security Technology – University of Maryland University College, Maryland, Adelphi MD

Bachelor of Science, Health Information Management –Marymount University, Arlington, VA

Associate of Science, Northern Virginia Community College, Alexandria, VA

AmeriCares for Nursing Students CNA Certification, Alexandria, VA Skills

Customer service, ability to work with healthcare data systems, attention to details, problem- solving, leadership, management skills, transferable skills, interpersonal skills, computer skills, communication, Security Analysis, and Risk analysis and mitigation. Distinction: Project Paper in University of Maryland University College Awards: Dean’s Award from Marymount University License: C.A.N Affiliations: American Health Information Association (AHIMA); the Healthcare Information and Management Systems Society (HIMSS)



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