Barbie A. Pallo

**** ************** ****** * ********, Ohio 43228 ۰ 614-***-**** ۰ adyu8e@r.postjobfree.com Professional Skills & ExperƟse

Solid relaƟonship building, communicaƟon and interpersonal skills.

Strong “right hand” to a leader, providing bouƟque support and ensuring their success.

Ability to work independently and as a team member.

Problem solving and ability to “figure things out.”

Follow-up, documentaƟon and aƩenƟon to detail.

ExperƟse in accounƟng, procurement, client service, and developing business processes.

Robust computer and technology skills including MicrosoŌ Office and CORE ERP soŌware.

Strong work ethic, posiƟve aƫtude and professional presence. Work Experience

Dupler Office ۰ Columbus, Ohio ۰ 2006 to Present

As part of the founding team of Dupler Office (employee #4), helped establish the foundaƟon for this successful, entrepreneurial and growing commercial furniture and design business. This includes assisƟng during the purchase and integraƟon of RJE (commercial office furniture dealer) and Interior InstallaƟons

(furniture installaƟon company). Today Dupler Office employs 55+ employees and provides commercial office furniture, design and installaƟon soluƟons to over 1200 clients in all US states, Canada, Mexico and Europe.

Project Services 2022 to Present: Moved into this project-based role to fill a business need where I am the

“go to” person for the internal project management team and for specific external parƟes.

Serve as the first line of contact for the project management team, including all new orders, client requests and service issues.

Handle warranty issues, warranty claims and work orders.

Perform order management responsibilities such as acknowledgements, reviewing ship dates, interfacing with factories regarding shipping schedules and handling any special instructions for manufacturing and shipping.

Serve as the CORE system expert and resource for Project Management Team.

Ensure accuracy on products, freight and fuel surcharges. Account Manager 2018 to 2021: As the business grew, posiƟons became more specialized and focused, which is when I moved into an Account Manager role. ResponsibiliƟes included:

Providing dedicated sales support to the Dealer Principal’s accounts.

Working directly with clients on furniture design and specificaƟons, pricing, discounƟng, and trouble- shooƟng issues.

Working with manufacturing representaƟves and ancillary providers on custom design and furniture soluƟons.

Generated revenue through sales and produced highest gross profit margin in the sales team in 2018. Chief of Staff 2006 to 2017: In this posiƟon I supported the leadership team and provided all behind the scenes structure and support ensuring an excellent client experience, including:

Establishing and implemenƟng fundamental office and business processes.

Styling, accessorizing and maintaining a top-notch showroom and office space.

Performing accounƟng responsibiliƟes including accounts payable, accounts receivable and assisƟng with month end close.

Ensuring the best possible client experience through hosƟng on-site client and vendor meeƟngs including catering, assembling materials, and ensuring a classy and hospitable environment.

Providing excellent administraƟve and office support including calendar management, meeƟng coordinaƟon, travel arrangements, and all behind the scenes support acƟviƟes. ConƟnental Office Environments ۰ Columbus, Ohio ۰ 1998 to 2006 NaƟonal Accounts Team Member

As part of a team, supported NaƟonwide Insurance, our largest naƟonal account.

Independently supported Verizon Wireless, another large naƟonal account.

Provided support including specifying freestanding furniture, resolving issues, providing warranty support and soluƟons.

Provided administraƟve support for NaƟonal Account Leaders including client communicaƟons, calendar management, meeƟng coordinaƟon, and preparing materials for client presentaƟons.

Met with clients to determine their needs and create furniture soluƟons.

Ensured a 28-day Service Level Agreement standard was met or exceeded with all clients. AddiƟonal Work Experience

Macy’s Special Events: On-going work with Macy’s on an as needed basis organizing vendors for in- house retail events, emceeing retail fashion shows, stylist and modeling services. ParƟcipated in events such as the NYC Thanksgiving Day Parade, Good Morning America appearance, and regular appearances on ABC6 Good Day Columbus and NBC4 DayƟme Columbus.

Body Art by Barbie: Established this face painƟng business in 2000, serve as the owner and arƟst providing arƟsƟc face painƟng services for cruise lines, community events (i.e., Red White & Boom), charitable events, and other special occasions.

Created and published two greeƟng card lines, The Petal Heads and Horse Feathers. Professional & Volunteer OrganizaƟons

Special Olympics: On-going volunteer for 30 years assisƟng with fundraising and special events.

Meals on Wheels: Delivering meals to home bound individuals since 2000.

Dress for Success: On-going volunteer work for 15 years assisƟng with clothing drives and styling clients.

Boys & Girls Club: Guest speaker and assisƟng with special events for 10 years.

Face PainƟng for various charitable organizaƟons.

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