Team Lead Quality Assurance

Claire Knepshield

Kittanning, PA- 724-***-****- adysco@r.postjobfree.com

Experience

Vendor Operations Coordinator, Automation Research, Inc August 2020- Present

• Created quality assurance reports to track the operational efficiency of a third- party data processing team.

• Created reports to track statistical metrics of the individual performance of the team members

• Tracked the QA and stats reports week over week to advise leadership on training and communication needs.

• Consulted cross departmentally on proposed policy changes and their projected impact on efficiency and accuracy rates.

• Provided live and recorded onboarding and ever-boarding training for the team on operational policies.

Senior Processor, Automation Research, Inc

• Processed applications across all departments of the company’s portfolio.

• Learned and communicated the company’s policy platforms for Processors.

• Review and advise on the work of trainee Processors. Team Lead, Salty Pork Bits November 2019- April 2020

• Responsible for the restaurant’s inventory for food and beverage including monitoring changes and predicting future adjustments.

• Lead field events to market the butcher services and items. Front of the House Team Lead, Salty Pork Bits LLC at Larder June 2019- April 2020 June 2019- April 2020

• Responsible for providing onboarding and ever boarding training for front the house staff.

• Provided account management and operational analysis for new and existing customers who contracted large event and catering services.

Lead Server, Salty Pork Bits LLC at Morcilla January 2017-June 2019

• Responsible for onboarding and ever-boarding for new servers.

• Provided a fine dining dinner experience for guests. Server, Salty Pork Bits LLC at Cure September 2016-March 2019

• Provided a fine dining dinner experience for guests.

• Responsible for onboarding training for new servers. Education

Sewanee: The University of the South, (Monteagle, TN) May 2016

• Bachelor’s degree in environmental studies.

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