Customer Service Agent
Resume:
Michael R. Vanderwerker
Kalispell, MT 59901
adys31@r.postjobfree.com
SUMMARY
Action-oriented individual with over 35 year’s experience in Sales, proposals, negotiation, submission and implementation of new and Renewal Commercial Lines Accounts, as well as Private Client Personal lines, Employee Benefits, Investment Products, Life & and Annuity products, with extensive experience with large complicated accounts. Additionally 8 months experience as a ground service agent for Allegiant Airlines, Frontier Airlines, as well as Sun Country Airlines EXPERIENCE:
Glacier Jet Center, Kalispell, Montana April 2022-Present Station manager 121 airline operations, Ground Service Agent, Pushback operator, Fueler, Ground Security Coordinator, FCA, Customer Service Agent.
Line service Technician. Deicing, Anti Icing certified, signed off for fueling multiple aircraft types, both Jet fuel and aviation gas. signed off on Delta Airlines, Alaska Horizon Airlines, United Airlines, Sun country Airlines, Allegiant Airlines, American Airlines as a Fueler. Several other certifications pertinent to airline, and private aviation, and FBO operations. EXP Realty 2019- present
Retail Real Estate Agent, serving both Residential and commercial markets. AssuredPartners Inc., White Plains, NY 2014-2019
Vice President
Managing new and existing accounts from proposals to implementation of new and existing policies with general agencies and insurance carriers.
• Commercial lines Producer, with 34 year’s experience in all lines of coverage for general accounts with a concentration in the Brewery, and Municipal marketplace, as well as general commercial lines ranging in premiums from $5,000 to
$5,000,000.
• Registered Representative with extensive experiencing the 401k, and individual marketplace. (a much smaller percentage of my overall book).
• Extremely comfortable making presentations to Boards, Town Councils, as well as individual clients.
• Responsible for managing new accounts from start to finish. This process includes the initial proposal, the underwriting negotiations, preparing the submission requirements and implementing the new business to insurance carriers.
• Responsible for managing the annual renewal process for existing accounts including underwriting negotiations, preparation of renewal analyses and client presentations.
• Providing overall customer service to clients, insurance carriers and vendors. Managing conflicts and/or problems that customers may have with their insurance carriers and subsequently manage and coordinate all service issues with all the accounts.
• Identify opportunities for growth including specialty sales by working either directly with a Carrier or associations.
• Develop and maintain relationships with clients. Act as a liaison between clients, the general agency and insurance carriers by maintaining regular contact with all involved. Ensure that communication flows effectively and be familiar with services, applications and instructors in order to discuss and explain materials to current clients and prospective clients.
• Discussing the products, services and requirements of each particular client.
• Setting up enrollment meetings with clients.
• Maintain relationships and build new relationships with the customers and their contacts.
• Responsible for contacting and qualifying prospective clients by telephone, explaining features and merits of policies offered and recommending the amount and type of coverage based on analysis of prospect’s risk characteristics.
• Obtains underwriting information from clients. Applies to insurance carriers on behalf of prospective clients for desired workers compensation products.
• Obtain quotes from insurance carriers and call policyholders to deliver quotes. Explain policy details to suggest additions or changes in insurance programs.
• Ability to negotiate competitive quotes from underwriters to clients.
• Performs a variety of accounting activities related to the payment and receipt of invoices.
• Computes, classifies, records, and reconciles transactions into the financial accounting systems. Checks transactions to locate and resolve discrepancies.
• Reviews invoices to ensure that they are accurate and complete.
• Processes various invoices for payment. Responsible for performing other basic clerical duties associated with accounts payable.
• Post transactions to journals, ledgers and other records.
• Verifies and posts accounts receivable transactions to journals, ledgers, and other records. Follows established procedures for processing receipts, cash, etc.
• Prepare bank deposits.
MHB Insurance, Peekskill, NY 1985-2014
CEO/Principle
• All the duties associated with being an agency principal
• Acquired three additional Agencies
• Developed, and deployed a multi carrier, multiline payroll deduct voluntary Auto, home, and ancillary lines program that was marketed to our existing and new commercial accounts that maintained a 98% retention rate.
• Developed and deployed an interactive Agency web presence that successfully generated new commercial lines business in the specific markets targeted.
• Implemented a consumer facing rating portal for both personal lines as well as life insurance.
• Past President of The Independent Agents Association of Westchester County EDUCATION: Hendrick Hudson High School, Montrose NY class of 81 Boise State University 1881-1983
P&C, Life Accident & Health Licensed in several states Including NY, CT, NJ, NH, NC, FL, CA, MT Series 6,7,63,65, securities registrations as well as a Fiduciary designation, AARP certified for The Hartford Personal Lines Product offerings
SKILLS: 30+ years sales experience in commercial lines, as well as the high net worth personal lines market, employee benefits, estate planning, investments, and sophisticated life Insurance sales Proficiency in Microsoft Word, Excel, Applied Systems, AMS 360, Microsoft Dynamics, Succeed risk management software, Zywave, Blueprint, Various carrier web portals, The Wedge System, D&B, Zoominfo, and many other platforms for both rating and marketing
PERSONAL INTERESTS: 12 Time medalists, NY State Cycling Championships, 2 Time state Cycling Champion, Top 10 1992 Olympic Trials Cycling in Match Sprint, and the Kilo. Licensed Cycling Coach with USA Cycling, Raced in 4 professional national championships, 2 national Masters Championships, and 2 pan American Games Trials. Active in Masters Cycling Races, on the road, track, and Mountain biking. I am an avid Hunter and Fisherman REFERENCES: Available Upon request
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