Customer Service High School

Maurice Baker

OBJECTIVE:

To obtain a challenging position with a growing company, where I can utilize my customer service skills and experience.

WORK HISTORY:

Rent-A-Center, Richmond, Virginia

Accounts Manager 02/23/06 to 11/11/2011

Provided the highest level of customer service through account management activities. Performed premier customer service in respect to all customers both internal and external to the partnership store. Completed customer service inbound calls in a timely manner as assigned. Explained guidelines, policies and procedures, to include warranty and vendor rules and regulations. Worked as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects. Networked with partnership store personnel to gain referrals and educate partnership store staff on the rental process. Reviewed expired accounts and communicated with customers to promote timely payments. Maintained accurate records of past due account activity. Handled discrepancies and provided account maintenance for employees. Coached and provided quality reviews to maintain customer satisfaction levels.

Club 534 Richmond, Virginia

Nightclub Security Enforcer 08/21/00 to Present

Ensured that the facility maintained legal compliance by not allowing minors to enter establishment. Patrolled the nightclub to preserve order among patrons and protect the property. Defused altercations before they become uncontrollable and tactfully evicted patrons from the premises if they are behaving in a disorderly way. Served as liaison between the venue and local law enforcement officers. Conferred nightly with the owner of the venue to report any incidents or accidents that may have occurred in or near the facility.

EDUCATION

Manchester High School

Chesterfield, Virginia

Graduated 07/1998

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