Pasengyeng Lee

Fresno, CA 559-***-**** adyrt3@r.postjobfree.com

OBJECTIVE

Seeking a position that offers a challenge and advancement opportunities, where I can utilize my knowledge and skills to contribute to the success of your organization and for my own professional growth.

SPECIAL SKILLS

I can work independently without supervision, adaptable, excellent written/verbal communication, extremely organized and productive in a high volume/high stress environment. I am a team player with the ability to problem solve. EXPERIENCE

Northside Dental Practice

September 2019 – June 2022

1440 E. Champlain Dr. Unit 101 Fresno, CA 93720

Front Office Supervisor/Dental Assistant

Front Office Supervisor

● Handling calls from and to patients, sales representatives, insurance representatives/providers and referral offices which are predominantly routine, but may require deviation from standard screens, scripts and procedures to meet both party standards of services.

● Develop, analyze, and evaluate information involving office schedules, treatment plans and financial accounts inquiry per patient.

● Identify problems and probable causes in a timely fashion. Analyzing treatment/financial responses and initiating contact with providers and patients to determine appropriate treatment/financial resolution and providing technical and procedural information to both parties by correspondence and telephone.

● Reviewing/auditing Explanation Of Benefits claims for accurate payment of office visits/treatments and contacting provider/patient for accurate billing/reimbursements per office visits by providing additional supporting documents, patient account statements and attached EOBS to resolve issues and account cases.

● Report findings to management and recommend solutions. This involved identifying account issues, handling of patient care, office communications, time management in the office environment and accurately exchanging dental knowledge from assistants to patients and how to find resolution for these issues. Often creating job aids to share amongst my peers to help with frequent errors. Analyzing the importance of each provider contract information updates per Dental CDC codes and research to accurately resolve account discrepancies.

● Scheduling routine HIPPA/OSHA meetings to educate the importance of patient rights and care along with the importance of knowledge of medical/dental employment rights for better understanding of all parties and maintaining a safe and comfortable office environment to work in.

Dental Assisting

● Certified in General Chairside Assisting, Radiation Health and Safety, Infection Control, Coronal Polishing/Sealant and CPR certified.

● Assisted chairside in exams, fillings, crowns/buildups, root canals/therapeutic pulpotomy, dental implants, dentures, invisalign, retainers and teeth whitening treatments.

● Maintained each treatment room to be organized, sanitized and ready for treatment/visits.

● Sterilization of dental instruments and handling them with care.

● Input patient treatment plans into Dentrix account, accurately understand the patient's treatment plan alongside with insurance benefits to properly quote treatment per visits and schedule them in a timely manner for dental service needs.

● Knowledgeable use of Dentrix, Dexis, Easy Soft, Intraoral cameras/scanners, Itero Machine and Cerec Machine.

● Handled orders for office inventory and patient lab cases. Starbrite Family Dental

February 2018-September 2019

3636 N. First St #152, Fresno CA 93726

Dental Assistant

Dental Assisting

● Certified in General Chairside Assisting, Radiation Health and Safety, Infection Control, Coronal Polishing/Sealant and CPR certified.

● Assisted chairside in exams, coronal polishing, SRPS, fillings, crowns/buildups, root canals/therapeutic pulpotomy and dentures.

● Maintained each treatment room to be organized, sanitized and ready for treatment/visits.

● Sterilization of dental instruments and handling them with care.

● Knowledgeable use of Dentrix, Dexis, Easy Soft, Intraoral cameras.

● Handled orders for office inventory and patient lab cases. EDUCATION

UEI College, Fresno, CA.

Dental assisting Certification

Central East High School, Fresno CA.

2018

High School Diploma 2014

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