TAFFANY THOMPSON

Coleman, GA *****

+1-229-***-**** - adyrpd@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Financial Analysis

Staff Training

Goals and Performance

Staff Management

Information Security

Operations Management

Conflict Resolution

WORK HISTORY

04/2022 to Current Branch Manager

Alabama Title Loans, Inc

Managing resources and staff, developing and attaining sales goals, delivering exceptional customer service, and growing the location's revenues Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives Providing training, coaching, development and motivation for bank personnel Developing forecasts, financial objectives and business plans. Assessed employee performance and developed improvement plans. 09/2021 to 02/2022 Correction Officer

Graceville Correctional Facility – Graceville, FL

Supervised and directed inmates movement during various activities on and off campus

Oversaw 300 or more inmates in correctional residential facility setting Prepared, processed and maintained forms, reports, logs, records and activity journals

Escorted inmates to and from cells, court, hospitals and medical appointments Arranged for medical and dental care of inmates

Tracked inmates through head counts, visitor logs and scheduled activities Conducted routine and emergency head counts.

04/2019 to 09/2021 Sales Associate

Alabama Title Loans

Developed strong relationships with customers through high levels of customer service.

Assisted customers in understanding loan terms and conditions to make informed decisions.

Originated, reviewed, processed, closed, and administered customer loan proposals.

Submitted loan applications to underwriter for verification and recommendations. Maintained strict confidentiality of bank records and client information. Collaborated with other departments to promptly process loan applications. Examined customer loan applications for loan approvals and denials. Negotiated loan terms to provide favorable outcomes for both customers and lenders.

Monitored performance of existing loan portfolios to identify and address any issues.

07/2015 to 06/2021 Unit Desk Clerk

Joe Ann Burgin Nursing Home – Cuthbert, GA

Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.

Recorded significant occurrences in daily log with professionalism and critical details.

Supported staff with clerical assistance for diverse daily routines and special actions.

Responded appropriately in emergency situation

Completed work schedules, manager calendar, and arrange appointments Monitored building for hazardous conditions or situations and notified correct personnel.

Reviewed files, records and other documents to obtain information to respond to requests.

Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Created and maintained detailed records of all office activities. Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

11/2015 to 02/2019 Sales and Catering Manager

George T. Bagby State Park and Lodge – Fort Gaines, GA Built relationships with customers and community to establish long-term business growth.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services

Coordinate wedding ceremonies and receptions; and a combination of education and experience which provides the above knowledge, skills and abilities Conduct client visits that are targets and meaningful to build private dining sales and group room sales

Identify interested and qualified customers to provide them with additional information

Visit trade shows, community organizations, or other venues or services to answer questions from potential bookings

Monitor event activities to ensure compliable regulation and laws, satisfaction of participants and resolution of any problems that arise Coordinate services for events, such as accommodation and transportation for participant, facilities, catering signage, display, special needs requirements, printing and event security

Negotiate contracts with such service providers and suppliers as hotel, conventions, and speakers

Maintain records for events accepts, including financial details Review event bills for accuracy, and approval

Manages business on the books successfully and work Inquires, Prospects, and Tentative and Definite bookings

06/2011 to 11/2015 Server

George T. Bagby State Park & Lodge – Fort Gaines, GA Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards.

EDUCATION

05/2015 Associate of Applied Science: Sociology

Bainbridge State College - Bainbridge, GA

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