TENNIA HAWKINS

PROFESSIONAL SUMMARY

A business-minded, level-headed, and

analytical leader, bringing forth a solid history

of success in managing procurement, claims

litigation, and customer service operations.

Proven track record of effectively managing

and leading teams to achieve sales targets,

negotiate favorable contracts, and successfully

deliver complex projects on time and within

budget. Adept at leveraging industry

knowledge and strategic thinking to identify

and capitalize on new business opportunities.

Well-versed in understanding business partner

objectives while delivering upon procurement

strategic initiatives. Skilled in negotiating and

building strong relationships with clients and

suppliers, as well as leading cross-functional

teams to achieve project goals. Analytically

inclined with financial acumen, with the ability

to analyze and interpret financial data and

make informed decisions to optimize

performance and profitability. Committed to

providing exceptional customer service and

driving 100% customer satisfaction.

PROFESSIONAL ATTRIBUTES

• Possess solid problem-solving and decision-making abilities to assess complex situations and identify viable solutions

• Ability to accomplish new challenges and deliver a highly accurate product in a fast-paced working environment with demonstrated ability to drive measurable results within budgetary standards

• Displays strong negotiation and persuasion skills, with the ability to effectively negotiate deals and contracts to achieve mutually beneficial outcomes

• Demonstrated ability to guide the team to be trusted advisors supporting Fidelity’s business strategy by mitigating risk, maximizing supplier value, and building internal and external business partnerships

• Ability to articulate and identify key trends, opportunities, and challenges in the market and develop effective solutions to address them

•

WORK EXPERIENCE

Financial Service Associate

Fidelity investment TalentSource – Westlake, TX Dec 2022 – Mar 2023

• Verified client agreement on issues and options before implementing solutions, ensuring successful resolution of challenges

• Developed, led, and maintained robust client relationships with decision-makers to achieve shared goals

• Set strategic direction and took ultimate ownership and accountability for client relationships as their Trusted Advisor

• Partnered with the Plan's Advisor to understand their unique value proposition to the Plan Sponsor

• Planned and conducted effective meetings with Plan Sponsors and Advisors, preparing meticulously in partnership with the Plan's Advisor

• Accurately planned, influenced, and implemented Fidelity solutions to meet clients' needs and differentiate them from competitors' solutions

• Resolved operational defects, PSW navigation, provided plan, and participant literature, and contribution inquiries including problem resolution on behalf of clients to produce a satisfactory outcome

• Served as the lead associate for the book of business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client Claim Adjuster

AAA AutoClub - Coppell, TX Feb 2022 – Dec 2022

• Analyzed and processed membership or protection payments and addressed changes

• Conferred with the agents and claimants to determine and rectify inaccuracies and missing information from claims

• Assessed claims forms and other records to identify insurance claim coverage and updated the information on the database

• Strategized the follow-up pertaining to premium and deductibles payments

• Liaised with the claimants and attorneys to follow up on the status, responded to their queries, and facilitated claims processing

• Reviewed evidence, police reports, and summary of the nature of damages and policy coverage to calculate accurate reimbursement amounts

Auto Claim Adjuster

TTEC Corporation - Oklahoma, OK Dec 2019 – Jul 2021

• Evaluated processed claims maintained by policyholders

• Kept hospital and police records to verify the property or personal vandalization

• Observed the provided information in claims and determined a clear approach to resolute it

• Professionally communicated to enhance the understanding of clients about the coverages through insurance procedure

CONTACT

4280 Trinity Mills Road, Apt 504 Dallas, TX, 75287- 7600

682-***-****

adyrmb@r.postjobfree.com

EDUCATION

BBA - Organizational Leadership Degree

Southern Nazarene University - Oklahoma City, OK

Anticipated in May 2023

TECHNICAL EXPERTISE

• Microsoft Office Suite

• Microsoft Outlook

REFERENCES

Available Upon Request

OCCUPATIONAL

DEVELOPMENT

Adjuster License for 50 States

• Structured a myriad of meticulous reports about the event ravages related to the claim

• Attained The adjuster license of 50 states and sustained the costs Administrative Assistant

Kelly Services - Oklahoma, OK Apr 2018 – Dec 2019

• Scheduled meetings for employees to management as per the availability of staff and maintained designated conference room

• Prepared reports and flow charts for the company to retain the accountability of measured goals settled by the company

• Notified the office managers about deficiency in supplies of the regarded department

• Comprehensively reviewed invoices and created payable vouchers after determining their accuracy

• Generated reports and organized presentations after thorough research to address plans

• Screened callers and re-routed callers to the suitable party

• Offered emotional intelligence to clients and ensured seamless customer experience Title Specialist

Loss Mitigation Sutherland Global Services - Oklahoma, OK Aug 2014 – May 2015

• Managed all aspects of clearance and title documentation and confirmed the submission of assignments for the continuous flow of titles

• Critically examined title insurance and prioritized reverse mortgage due to its acceptance

• Supervised a group of expert vendors and collaborated with them during title curative work

• Scoured delinquencies, ledgers along with property taxes and reported to the appropriate party

• Assisted clients in managing REO assets portfolio to resolve complications involved in title issues Customer Service Manager

West Corporation - Oklahoma, OK Jan 2013 – Jul 2014

• Delivered outstanding customer services and established potential clients for the designated organization

• Held an effective connection between individuals along with internal departments for maintaining a relationship

• Determinedly resolved inquiries with empathy and ensure their adherence to policies

• Supervised a team of professionals and assured the potency of constant quality of mere services

• Handled day-to-day tasks effectively and responded to clients timely

• Offered bonuses to the frequent purchaser through a customer loyalty program

• Hired and trained adroit representatives inquired about their pros & cons thoroughly

• Participating in various result-driven projects, including network activity, documenting sites to enhance the workflow of firm

• Substantiated the order blueprints by partnering with the accounts team and client ADDITIONAL EXPERIENCE

Business Development Manager

OfficeMax - Norman, OK

Mar 2010 – Aug 2012

Customer Service Specialist

The Hartford - Oklahoma, OK

Jul 2008 – Nov 2009

CORE COMPETENCIES

• Business Acumen

• Sales Force

• Documentation & Database Maintenance

• Relationship Building

• Collaborative Communication

• Team Training and Development

• Client Acquisition & Retention

• Decision Making

• Procurement

• Supply Chain Management

• Purchasing

• Logistics

• Negotiation

• Customer Service

• Problem-Solving

• Decision Making

• Verbal and Written Communication

• Conflict Resolution

• Administrative and Management

• Risk Assessment and Management

• Time Management

Contact this candidate