Customer Service Representative
Resume:
Valerie Lee
**** ***** *****, *********, ****, **138, US
adyp5n@r.postjobfree.com
Professional proactive with experience in providing support and resolving customer complaints.Uses well- practiced and thoughtful listening and speaking skills. Uses well-practiced and thoughtful listening and speaking skills. When performing duties, use good judgment at all times. Multi-line phone talent
Money handling abilities
Recordkeeping strengths
Client-focused
Quick learner
Product ordering
Customer satisfaction
Good listening skills
Multi-Task Management
Weekly Payroll
Sales expertise
Time management skills
Nursing - CNA - 2003
Front Range Community College - Fort Collins, CO
Medicare Insurance Services - Certified Health and Disability Insurance Salesman Indian Hills Community College - Ottumwa, IA
Customer Service Representative II - January, 2016 to August, 2018 Nationwide Insurance: Nbs Insurance Agcy Inc. - Des Moines, IA Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Answered an average of 35 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Customer requests for products, services, and company information were handled by me. Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Front Office Manager - February, 2006 to May, 2015 Kindred Home Care - Knoxville, IA
Was in charge of processing direct cash transactions. Aided RN Manager in interviewing potential employees, asking pertinent questions, and providing feedback following the interviews.
Was in charge of enforcing complex and constantly changing state policies across the entire office. Created and updated work schedules to accommodate changing staffing levels and workload experience. Recruited, trained, and supervised 27 employees, as well as implementing a mentoring program that increased employee engagement.
Professional Summary
Skills
Education
Work History
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