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Security Officer Customer Service

Location:
Honolulu, HI
Posted:
August 04, 2023

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Resume:

Jerome Mackey 808-***-****

Honolulu, HI adyp3p@r.postjobfree.com

LinkedIn.com/jerome-mackey

Available Immediately

10% Travel

Summary

Experienced professional with a proven track record in the military and civilian sectors, combining meticulous attention to detail, adaptability, and a strong ability to learn quickly. As a legal professional, I possess solid technical aptitude methodical research capabilities, and exceptional writing skills. I am eager to contribute my expertise as a Paralegal to your company or team. Excel in collaborating with individuals from diverse cultural backgrounds, effectively and respectfully communicating with them. Additionally, I am highly proficient with various computer software applications, including Microsoft Office (Word Excel, PowerPoint and Outlook), enabling efficient word processing, spreadsheet management, and database utilization. Backed by multiple Associate Degrees, complemented by experience as a United States Navy and Air National Guard veteran, respectively.

Skills

Problem Solving

Critical Thinking

Adaptability

Accountability

Teamwork

Training

Attention to Detail

Office and Legal Administration

Research

Legal Filing

Communication

Memo Drafting

Using Legal Templates to Send Letter

Statues and Case Research

Filed Attorney’s Client Documents

Westlaw, ProLaw, LexisNexis

Abacus Calendaring System,

Excellent Customer Service

Upholds High Ethical Standard

Experience

Allied Universal Service Honolulu, HI

Security Officer Dec 2021 – Present

Ensure the facility is provided with high quality security services t protect people and property.

Report safety concerns, security breaches and unusual circumstances both verbally and in writing.

Build, improve and maintain effective relationships with both client employees and guests.

Answer questions and assist guest and employees.

Securitas Security Services Honolulu, HI

Supervisor July 2021 – Mar 2022

Assisted in the closing and opening of the facility.

Completed door safe checks to ensure tenant spaces were not left ajar.

Issued numerous public citations.

Performed hourly lot patrols to ensue no trespassers loitered at the parking lot.

Took observations and wrote facility reports to ensure accountability with the property management team and staff.

Liberty Tax Service Aiea, HI

Certified Tax Preparer-Seasonal Dec 2009 – Dec 2020

Successfully prepared tax returns for clients, ensuring accurate assessment of filing status and other necessary designations.

Conducted thorough reviews of financial records, including income statements and expenditure documentation.

Provided comprehensive explanations and answered inquires, empowering taxpayers to better understand their interactions with the IRS.

Maintained meticulous records and safeguarded sensitive customer information in accordance with private business standards.

Resolved challenging client scenarios by conducting in-depth research on Federal Tax Law and consulting with experienced tax professionals.

Proficiently prepared amended Tax Returns, ensuring compliance with updated tax regulations and guidelines.

Hawaii State Legislature Honolulu, HI

Legislative Analyst/Committee Clerk Dec 2018 – May 2019

Conducted thorough background research to support representatives in their legislative work, including tasks such as filing bills, resolutions, drafting memos, and writing condolence letters.

Utilized legal templates to create formal documents, ensuring accuracy and adherence to appropriate legal standards.

Transcribed minutes for Economic and Business Development meetings with absolute precision, maintaining a 100% accuracy rate.

Hawaii State Judiciary Kapolei, HI

Volunteer in Public Service-Paralegal Nov 2013 – May 2018

Organized and prepared the docket for the juvenile detention facility, ensuring efficient scheduling and coordination of cases.

Generated comprehensive reports tailored to specific case requirements and requests, facilitating effective case filing processes.

Possessed expertise in filing various legal documents such as pleadings, wills, appeals contracts, and briefs.

Scheduled and conducted interviews with clients and professional, engaging in detailed discussions to gather necessary information and understand the nature of each case for hearing purposes. Subsequently, filed the appropriate dockets with the State of Hawaii.

G4S Secure Solutions Honolulu, HI

Security Officer Jan 2016 – Jan 2019

Provided security assistance to the Department of Human Services.

Performed regular patrols of key areas to identify and manage potential security risks.

Facilitated authorized entry into secure locations with proper escorts.

Enforced security protocols and promptly escorted non-compliant individuals out of the building in a calm manner.

Universals Protection Service Honolulu, HI

Public Safety Officer May 2014 – Jan 2016

Conducted comprehensive investigations and assessed various incidents to gather relevant information and ensure accurate understanding of the situation.

Implemented measures to maintain a safe and secure environment for both visitors and associates.

Organized and prepared the docket for the juvenile detention facility, ensuring efficient scheduling and coordination of cases.

Performed on-site inspections of building and grounds, diligently identifying any unsafe conditions and security deficiencies to proactively address potential risks.

Responded promptly to emergency calls and requests for assistance, swiftly taking appropriate actions to mitigate the situations.

Provided valuable support to security operations at Kapolei Court House and major malls in the local area, contributing to overall safety and protection measure.

The Law Office of Carmen Di Amore-Siah Honolulu, HI

Paralegal Intern Apr 2012 – Apr 2014

Conducted court visits, providing assistance in developing exhibit list, conducting case research, and conducting preliminary interviews and depositions.

Effectively managed the entire business calendars of attorneys, ensuring efficient scheduling and coordination of appointments, meeting and events.

Filed and prepared documents for submission to local state courts, consistently mewing deadlines and ensuring all paperwork was completed accurately.

Received and scanned numerous documents, efficiently handling office mail deliveries.

Scheduled and coordinated a wide range of meetings, interviews, appointments, and evens, effectively managing calendars and facilitating seamless communication and coordination.

Efficiently planned, schedule and organized the maintenance and utilization of aircraft and equipment.

Hawaii Air National Guard Honolulu, HI

Maintenance Management Production Specialist Aug 2008 – Aug 2014

Efficiently planned, schedule and organized the maintenance and utilization of aircraft and equipment.

Coordinated and built numerous quarterly, monthly, weekly and daily flight schedules for the unit, ensuring smooth operations and optimal resource allocation.

Thoroughly verified information in Historical Background Reports, which are legal documents, to ensure accuracy and compliance with regulations for aircraft operations.

Education

Bachelor of Science – Legal Studies, University of Maryland Global Campus, Adelphi, MD

Bachelor of Arts – Historical and Political Studies

Associate of Arts_ Paralegal, Heald College, Honolulu, HI

Associate of Applied Sciences Heald College, Honolulu, HI



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