Alannah Campbell

www.linkedin.com/in/alannah-y-campbell 240-***-**** adyomb@r.postjobfree.com

Professional Summary

An innovative, collaborative, and experienced Information Technology Professional who understands the importance of supporting, implementing, and delivering enterprise level network solutions for large scale organizations. Excels in leadership skills that boosts team growth to exceed goals. Comfortable with exercising initiative, believes in continuous improvement and solving problems. Areas of expertise include:

• Peer and customer interaction • Refining procedures • Ticketing systems

• Scrum and Agile • Communication • Managing Backlog

• Management skills • Facilitating meetings • Kanban Education

MASTER’S DEGREE CURRENT STUDENT UNIVERSITY OF MARYLAND GLOBAL CAMPUS

· Master of Science in Transformational Leadership BACHELOR’S DEGREE DECEMBER 2020 UNIVERSITY OF MARYLAND GOBAL CAMPUS

· Bachelor of Science in Information Systems Management CERTIFICATIONS

· CompTIA Security+ 2015 – present

· Certified Scrum Master 2023

· ITIL Foundation 2020

OTHER TRAINING

· Project Management Training, 9 Semester Units in Management – 2018

· Cisco IOS Router ASR 1000 Series, – 2018

· CCNA Boot Camp, 12 Semester Units – 2017

· DWDM Cisco Training – 2016

· 11-month extensive military hands-on training on computer, network, switching, and cryptographic systems- US Air Force Certification – 2014

Work Experience

NETWORK INFRASTRUCTURE SUPERVISOR ANDREWS AIR FORCE BASE AUGUST 2019 – PRESENT

· Production Manager supervising 15 employees who oversee a $418 million, multi-classification scale network infrastructure that supports 22,000 users across the National Capital Region.

· Configure and maintains Voice over Internet Protocol utilizing Cisco Unity Call Manager.

· Mentored 15 employees to achieve work center goals, best practices, and personal/professional goals.

· Creates cohesion between peer and customer interactions by providing the interpersonal skills to enhance collaboration between different personalities.

· Identified monitoring utilizing Network Management Software; SolarWinds and Cisco Prime.

· Organized and improved teams whom verified network, routing, and inter-connectivity issues remotely and ensures 24/7 operations and connectivity for 20,000 users across the National Capital Region.

· Guided teams for smooth network upgrade for 157 Cisco Switches and Routers utilizing IP networking knowledge.

NETWORK INFRASTRUCTURE SUPERVISOR LANGLEY AIR FORCE BASE JUNE 2015 - 2019

· Maintain, troubleshoot, and support a $136 million, multi-classification scale network infrastructure that supports 20,000 Joint Base Langley-Eustis personnel.

· Design, install, support, and troubleshoot DISA long haul circuits to Joint Base Langley-Eustis personnel.

· Assisted with teams to refine and execute standard operating procedures for SDLC refreshes, electrical power requirements for main data center, and installation of new hardware for employees.

· Utilize Kanban principles for web services like Remedy and CIPS to prioritize, support, and complete customers’ requests and projects.

· Communicates quickly and proficiently while being a Production Manager; facilitating smooth project execution directed by Project Managers.

NETWORK INFRASTRUCTURE TECHNICIAN AFGHANISTAN OCTOBER 2016 – MAY 2017

· Perform configuration, installation, repair, and documentation on network infrastructure and transport system valued at $75 million.

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