KR Kathryn Resciniti Brooks
Clinton, TN ***** 865-***-**** adyobi@r.postjobfree.com
PROFESSIONAL
SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS Excellent Written and Oral
Communication
Issue and Complaint Resolution
Customer Data Confidentiality
Information Systems
Improvements
Accurate Estimates
Document and Records
Management
Effective Written and Verbal
Communication
Project Management
Communications Strategies
Customer Information Databases
Portal Systems
Problem Resolution
Customer Retention Strategies
Livechat Messaging
Microsoft Office
Online Chat
Agent Assistance
Complaint Reviews
Benefits Explanations
Schedule Mastery
Order and Refund Processing
Creative Solutions
Correspondence Writing
Claim Validity Determination
Customer Relationship
Management
Policy and Procedure Adherence
Accurate Recordkeeping
Understanding Customer Needs
Inputting Claims
Ability to Work Independently
Valid Driver's License
Microsoft Access
Telephone Etiquette
Call Centers
Team-Building Exercises
Technology Features
Invoice Preparation and
Processing
Customer Service and Assistance
Conflict Mediation
Special Requests
Customer Relations
Customer Service
Process Transactions
Calm and Professional Under
Pressure
Data Evaluation
Regulatory Compliance
Call Volume and Quality Metrics
Good Communication Skills
WORK HISTORY CUSTOMER SERVICE SPECIALIST 07/2004 to 01/2009 Jewelry Television Knoxville, TN
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
CARDIAC TELEMETRY TECHNICIAN 05/2000 to 05/2004
St Catherine Of Siena Medical Center Smithtown, NY Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.
Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders. Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders. Monitored patients' heart rhythms and functions through cardiac monitoring strips.
Collaborated with healthcare team to maintain quality patient care. UNIT CLERK 09/1997 to 05/2000
Smithtown Health Care Facility Smithtown, NY
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records. Arranged discharges and patient transportations.
Prepared admissions charts and scanned records.
EDUCATION Associate Certificate For Phlebotomy And Ekg Medical Assisting 08/2000 School For Physician Assistant, Hempstead, NY
[Number] GPA
Associate Degree In Nursing Medical Assisting 06/1976 Lewis A Wilson Tech, Lindenhurst NY
LANGUAGES English
Full Professional
Spanish
Professional Working